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December 2023 by Kelly
Everyone at the portrait studio was so kind and helpful. The photographer had a great sense of humor and gave really helpful posing tips. I love how the photos came out and would definitely come back!
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December 2023 by Angela Wright
Loved our family photos. Worth every penny and wait.
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December 2023 by K E
Our portrait experience exceeded all my expectations and I'm thrilled that we got these photos taken! We did a pet session with 3 dogs and 2 people and I got photos I'll treasure forever. Paige was incredible to work with- reassuring, friendly, patient, communicative, and an amazing photographer! We're so happy and I'd love to come back to do more!
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August 2023 by Selena Howard
Took my Grandson to Northfield location....Ty was beyond amazing with him! He's a natural photographer and was so sweet with him! The universe definitely sent us there!! Thank You Ty!!
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August 2022 by Veronica Diaz
Horrible experience! Had Christmas pictures taken in November Chris was not able to apply coupon code so i was asked to come back a later day since there was no manager in store. Went back when he said there would be a manager and it was a complete waste of time. Manager was not there and i was not able to place order. Finally got in touch with the Manager a few days later. Manager was "suppose to take care of the order and the $7 shipping fee for me and i received a call days later stating they needed my email for the digital images. Called again, spoke with Chris gave him my email and still a week later no pictures! Called again and spoke with Chris and still order was pending not even processed which means i will not be getting any pictures on time. Asked Chris to get in contact with manager but apparently its my job to do that and all he could do is get me to costumer service.
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August 2022 by Krystal Friesth
Our family had such a disappointing experience at this studio! It seemed our appointment was double booked, so we felt a bit rushed at the very start. Most notably, however, was the photographer…while a nice person, she failed to provide feedback on what she was seeing behind the lens to help get good pictures. Often the feedback came after several pictures were taken and then only a few additional pictures were taken to ensure we had a good selection of smiling, not awkward faces. What was presented in the final set of pictures was surprising- it made us realize how much of a struggle she was having getting strong, smiling pictures of the entire family. Had she made this more clear during the session, we could have course corrected and helped ensure we had a better selection of pictures.
We also asked for a specific pose for our newborn (with his feet), but that wasn’t done and with the party of three waiting outside we felt we had to move it along.
It was also a bit frustrating that we weren’t told to provide a Shutterfly linked account for an easier download experience even though it was noted we had a Shutterfly account. It was only after the transaction was processed and could no longer be edited that this information was provided. It’s a small thing but makes a difference in the customer experience.
We bought the digitals as we didn’t want to miss out on the few good shots that were taken, but ultimately the experience did not meet expectations. We wish we could have had a different experience and come away with better pictures, especially as we’ve had good experiences with JCP Portraits in the past.
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August 2021 by Mrs. T
Had a gr at time her. We really liked our photographer. Had tons of fun.
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August 2021 by Antoinette Catano
I was warned that they would cancel last minute and they did just that! We booked a month in advance and they called us two days before our session to cancel. Of course with such short timing there was no way to book anywhere else. Completely messed up and their only response was “oops”. This year was a very important moment. Never again will I work with these photographers
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August 2021 by Kathleen Riley
We had a pretty rough experience here. Booked an appointment a week in advance for 530pm. The day of, we were told by the photographer that the girl who was supposed to come in to take our photos never showed up. Never got a call about that to let us know. He apologized and had us wait right outside until he was done with the group before us. He never told us approximately how long it would take, so we waited right outside. It ended up being a hour. He then called us in and was asking us the entire time why I wasn't smiling. "Guess you're not one to smile." I wonder why...
Well, at least in the end, our pictures came out nicely (in my opinion). His boss offered to give us a free print for the hour-long wait, and that ended up being another 30 minute wait for them to figure out how to override the payment. In total, we spend 1 1/2 hours at this place for only 4 poses. Oh, and the girl came in later for her shift. Where is management? This place seems like a mess.
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August 2021 by J D
I had a really good experience here. I was the only customer there when I arrived and we got started with the sitting right away. The shoot took about 10 minutes max and then we walked right over and the two employees helped me pick the best ones. The employees were fun and friendly the whole time. I needed professional head shots and I am really happy with how they turned out. Well done! Great experience!
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August 2021 by Kymberrlie Michelle Cason
I love this video over here I have taken several pictures in the last 10 years at the studio there Austin they work with you so out my last picture I was pretty big girl therefore they were really patient with me and they asked me questions to get the best angle that I agreed on so then you can't see my Chum Chum. LOL By the way they also have great discounts Dells online and in the mail.
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November 2020 by Monica B.
Just wanted to briefly share that I greatly appreciate the exceptional customer service that I experienced at this location. Karen, Toni, Giuliani and the customer service agent in shoes (sorry I didn't get her name) are the best! Thank you
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August 2020 by Colleen Olsen
The only redeeming aspect of this facility is the girl who works at the front desk. Most appointments were an hour behind, I was disappointed when the manager began taking the photos rather than the previous employee; the photos were awful and the children were miserable. However the most dismaying part was the way she spoke to the girl working at the front desk in a demeaning and condescending manner, in a room full of clients. If you mismanage your store don’t take it out on those who work for you, accept responsibility.
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August 2020 by John Mackin
Really bad pictures, nickel and dimed for everything, 40 minutes behind schedule. Didn't have a good experience.
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August 2020 by JessicaTK
If I could give this no stars I would. Worst experience ever. After driving 3 hours and spending money on a hotel just for family Christmas pictures we arrived to our session to be told it would be 30-45 mins late. Perfect. Our appointment was at 12:30 and we didn’t leave until 3:30. We waited almost 2 hours. Our pictures were TERRIBLE to the point I was almost in tears. The girl going through our pictures with us said I needed to ‘at least pretend I was enjoying myself’ because it was just part of the process. The guy taking our pictures didn’t have a clue what he was doing- the angles are just awful, didn’t know how to pose a group, cut part of us out, tons of open space....I can’t say that I actually liked a single picture. Not only did we spend a ton of money and waste a weekend but now we don’t have pictures to show for it.
