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June 2024 by Old Sparkeater
We recently had a couple of problems with our air bed that we have had for almost 14 years
although it was a little frustrating and inconvenient, I can't say enough good things about the service i got and how it was handled
Tommy and Mindy took care of us, and it was very clear to me they wanted to help us as much as possible. And they did!
in the end we got the repairs we needed and a new pump which as I said was 14-year-old ....so it was not really unexpected or unreasonable that it would fail after that amount of time.
the bed has been worth the money we paid for it and then some,
Thanks again to Tommy and Mindy for such great customer service and dealing with it in such a straightforward honest manner. Kudos to them for their efforts and service of the products they sell.
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March 2024 by Sarah Alberts
This is hands down the best purchase I’ve ever made! The quality is top notch and my sleep has never been better! If I could give 100 stars I would. The staff is absolutely amazing and helped me every step of the way
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March 2024 by Chris Spino
Great product for the price. Friendly staff!
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February 2024 by Tammie Castillo
Mindi Wood was excellent! She is very knowledgeable and great too work with when we were choosing our mattresses.
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February 2024 by Sam Poteete
Mindy was very helpful first in the chat and then when she called to further assist me in troubleshooting an issue I had with my bed. Fingers crossed everything works as she described.
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January 2024 by Tony Gittings
Great staff here!
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January 2024 by Shawn M. M.
I've been here several times over the years. Staff is friendly and the store has quite a large selection of display models. They've always had what I needed in stock and pricing is reasonable.
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January 2024 by Ethan Silvera
Customer service at the highest level! My fiancé and I have two very different requirements to optimize sleeping. We were that couple that had multiple beds delivered. Trust me, I totally understand this is not ideal for their business. However, every step of the way Tommy met us with compassion and a genuine understanding for our overall health. Consider us Goldilocks because bed number three is perfect for us both. To wake and not have pain is something I didn’t believe possible. I’m beyond grateful! Life long customer created through kindness. Thank you!
Huge shout out for the gentleman who graciously delivered and set us up three separate times. Amazing!
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January 2024 by Kristin McGinnis
Exceptional Service and Expertise: A Rare and Stellar Experience with Innomax Mattresses
I recently had the pleasure of experiencing unparalleled service and expertise at Innomax, and I am compelled to share my overwhelmingly positive experience. From the moment we walked into the store to the final selection of our perfect mattress, the Innomax team demonstrated an extraordinary commitment to customer satisfaction.
The journey began with a meticulous and thorough assessment of our individual needs by the knowledgeable and patient staff. Tommy and his team went above and beyond, investing over 7 hours across two sessions to ensure we found the ideal mattress to address our differing body requirements. Their dedication to understanding our unique needs made the entire process a genuinely personalized and educational experience.
What sets Innomax apart is their commitment to education without any hint of pressure. The team provided a wealth of information about the various materials and construction methods used in modern mattresses. This not only enhanced our understanding of what makes a quality mattress but also empowered us to make an informed decision based on our preferences and requirements.
The option to choose a modular mattress that allows for future adjustments was a game-changer for us. This forward-thinking approach reflects Innomax's commitment to long-term customer satisfaction. Tommy and his team ensured that we not only found the right mattress for the present but also had the flexibility to make adjustments as needed in the future.
And let's not forget to commend the exceptional delivery team. Their knowledge about the product being delivered added an extra layer of expertise to the overall service. The delivery team handled our home with the utmost care, showcasing a level of professionalism and attention to detail that is truly commendable. Our mattress was not just delivered; it was presented with a sense of pride and responsibility.
In an era where exceptional customer service is becoming increasingly rare, Innomax stands out as a beacon of excellence. The willingness to go the extra mile and spend extensive time ensuring customer satisfaction is a testament to their unwavering commitment to providing a truly remarkable experience. The fact that they not only exchanged a mattress we were unhappy with but did so with genuine concern and a determination to find the perfect fit for us is a rarity in today's marketplace. Innomax's dedication to customer happiness goes beyond making a sale; it reflects a genuine desire to enhance the well-being and comfort of each individual customer. Such a level of service is a refreshing reminder that some companies still prioritize customer satisfaction above all else.
Moreover, during the interim period while we awaited the delivery of the perfect mattress, Innomax offered us a great price on a mattress topper. This thoughtful gesture ensured our comfort during the wait and further underscored their commitment to customer well-being.
At the end of the day, the mark of a great company is not just the quality of its products but the satisfaction and well-being of its customers. Innomax, led by Tommy and his exceptional team, excels on both fronts. They ensured that we not only found the perfect mattress but also left the store completely satisfied and pain-free.
I wholeheartedly recommend Innomax to anyone in need of a new mattress. The investment is not just in a product but in an experience that will likely be one of the most satisfying purchases you'll ever make. Thank you, Innomax, for going above and beyond to make a significant difference in the way we sleep and feel every day.
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December 2023 by Kristin M.
I recently had the pleasure of experiencing unparalleled service and expertise at Innomax, and I am compelled to share my overwhelmingly positive experience. From the moment we walked into the store to the final selection of our perfect mattress, the Innomax team demonstrated an extraordinary commitment to customer satisfaction. The journey began with a meticulous and thorough assessment of our individual needs by the knowledgeable and patient staff. Tommy and his team went above and beyond, investing over 7 hours across two sessions to ensure we found the ideal mattress to address our differing body requirements. Their dedication to understanding our unique needs made the entire process a genuinely personalized and educational experience. What sets Innomax apart is their commitment to education without any hint of pressure. The team provided a wealth of information about the various materials and construction methods used in modern mattresses. This not only enhanced our understanding of what makes a quality mattress but also empowered us to make an informed decision based on our preferences and requirements. The option to choose a modular mattress that allows for future adjustments was a game-changer for us. This forward-thinking approach reflects Innomax's commitment to long-term customer satisfaction. Tommy and his team ensured that we not only found the right mattress for the present but also had the flexibility to make adjustments as needed in the future. And let's not forget to commend the exceptional delivery team. Their knowledge about the product being delivered added an extra layer of expertise to the overall service. The delivery team handled our home with the utmost care, showcasing a level of professionalism and attention to detail that is truly commendable. Our mattress was not just delivered; it was presented with a sense of pride and responsibility. In an era where exceptional customer service is becoming increasingly rare, Innomax stands out as a beacon of excellence. The willingness to go the extra mile and spend extensive time ensuring customer satisfaction is a testament to their unwavering commitment to providing a truly remarkable experience. The fact that they not only exchanged a mattress we were unhappy with but did so with genuine concern and a determination to find the perfect fit for us is a rarity in today's marketplace. Innomax's dedication to customer happiness goes beyond making a sale; it reflects a genuine desire to enhance the well-being and comfort of each individual customer. Such a level of service is a refreshing reminder that some companies still prioritize customer satisfaction above all else. Moreover, during the interim period while we awaited the delivery of the perfect mattress, Innomax offered us a great price on a mattress topper. This thoughtful gesture ensured our comfort during the wait and further underscored their commitment to customer well-being. At the end of the day, the mark of a great company is not just the quality of its products but the satisfaction and well-being of its customers. Innomax, led by Tommy and his exceptional team, excels on both fronts. They ensured that we not only found the perfect mattress but also left the store completely satisfied and pain-free. I wholeheartedly recommend Innomax to anyone in need of a new mattress. The investment is not just in a product but in an experience that will likely be one of the most satisfying purchases you'll ever make. Thank you, Innomax, for going above and beyond to make a significant difference in the way we sleep and feel every day.
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December 2023 by Dale Wilcox
Been going for several years hear always great to do business here! They are very helpful, they have great products here. I've bought two beds from them and absolutely love them!!!
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November 2023 by Holly Thompson
Quality products, great customer service and better sleep on our new waterbed.
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October 2023 by Pamela Zalubowski
Do not buy a waterbed. It will take you 10 hours to assemble it because the directions are extremely vague. You will have missing fasteners. The pictures contained in the on line instructions are blurry. You will not receive the same parts that are shown in the instructions. The instructions are extremely obsolete. Reached out to the chat function for the company but they could not send me a video of the assembly process. Extremely frustrating!!!! Buyer beware.
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October 2023 by Cindy Joos
Great experience, helped me quickly and with knowledge! Thanks
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October 2023 by Diane
I was dreading, the process, of buying a new bed. It was so easy to find the right bed, for me, at Innomax. They explained why certain beds were not right , for the type of sleeper that I am, and found me the perfect mattress.They were quick in delivery, and set up of the mattress and adjustable base system.It was great being able to read in bed, and I had the best night’s sleep in years.Can not wait to try the massage unit.Thank you so much.
