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January 2024 by Cailin Fisher
I'm not one to write negative reviews but this is one of the few. I had been a multi-year patient at this practice and had no issues the first year or so, then it went way down hill. Going for my annual check ups was fine but once I actually needed real care it was terrible. After sustaining a head and neck injury, they told me to "rest it off"...my symptoms only grew worse. I had a severe concussion and needed medical attention. I went to the office multiple times over the course of the first two months and everyone just kept telling me to "give it time". I ended up having post-concussion syndrome that lasted for almost a year. When I finally got the help I needed (at a different doctor), they said that had I nipped it in the bud and been appropriately educated on my situation early on, I could have saved myself from a lot of suffering. I was also told that the absolutely worst thing I could have done for myself during my recovery period was to lay in a dark room for weeks. On top of all that, I'm still facing chronic neck pain because I was never appropriately treated or referred out for help. When I finally started demanding help via referrals to specialists, the support staff was atrocious. None of the physicians they referred me to said they were receiving the referrals. When I'd call the office, they'd say I could come pick up a physical copy, and of course that they couldn't email it or send it via the portal, so I'd drive over the office and pick up a copy of the referral to use because they weren't capable of effectively/correctly submitting the referrals for me. The staff at the desk is rude and unhelpful. All in all, this was one of the worst experiences of my life and I have a great deal of resentment for the way I was treated and the quality of care (or lack thereof) that I received in a time of actual need. Goes without saying but I have since changed providers. Hopefully this review helps save someone else from the headache and heartache!
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August 2023 by Marty Hanson
Took me two months to get a referral for a medical issue that needed immediate attention. I’ve been going to highlands family medicine for 20 year and I will not be going back.
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June 2023 by joseph kelly
Have now called the office 5 times in the last 2 weeks, speaking with 4 different front office workers, begging and pleading with them to complete my referral work to get an MRI scheduled because my condition is not getting better. Each time they mentioned they have some further paperwork to do on their end, then will send it get scheduled ("usually a week or less" per everyone I spoke to). Just called again today 2.5 weeks later, and I received the automatic voicemail stating I was calling between 12-1pm, which it was 1:20pm, not very helpful, and still nothing scheduled. I now have to switch primary care providers just to find out what's wrong with me in a reasonable timeframe; attempting to avoid the ER unless absolutely necessary. Very frustrating they would play with peoples lives like that, feel bad for the doctor's at this place which I didn't even get to see.
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April 2023 by Margy Black
They were able to see me at my exact appointment time, no long wait. Dr. Lyric was awesome! Thank you!
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December 2022 by Cody Schmitzer
its almost impossible to reach the office. the automated answering machine mentions their business hours twice and actively says its outside of their business hours. its friday, 1:54pm. wild considering the possibility that the medication someone may need called in could be you know, important. take it for what its worth but im getting a different doctors office and would suggest you avoid this one too to not have to find a new doctors office twice when you quickly realize this one isnt very professional.
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October 2022 by Sara McNamara
So much turnover and poor service. I've had 3 different providers over the last 6 months and they denied filling my prescription because I had a $20 co-pay balance.
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April 2022 by Cher V
I cannot say enough good praise about this office. Dr. Reece is my physician and I think she is wonderful! She is very through and takes time to listen to any concerns I may have and answer questions clearly. It is also important to have friendly and competent front office staff. They are tasked to answer all incoming calls, scheduling appointments and dealing with patients all day. In my experience, the front desk have always been kind to all the patients coming into the office and they greet you when you walk in. I'm happy with the care that I receive here and pleased with how I am treated. Thank you Highlands Family!
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April 2022 by Sarah Babich
I absolutely love this place. I moved here a few years ago and reached out to my insurance company for a PCP they directed me to Dr Reese and I have stayed with her through other coverage. She is great and this clinic is professional and very friendly. I can't say enough about this place and have never lacked complaints about my doctors and their offices in the past.
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March 2022 by Morgan Beals
This place is not good, shoddy and inconsistent care, as well as poor follow up for prescriptions. Charged a premium for bloodwork and didn’t provide any documentation of the results, just a phone call explaining nothing informative. I would not recommend this place if you have reasonable expectations of care. My wife ran out of her prescription and they couldn’t fill it after 2 attempts, now she’s been dealing with withdrawals and can’t see her clients at her mental health practice because she can’t get the prescription filled to treat her health.
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November 2021 by Keith H.
I'm updating my review from 1 star to 4. I wanted to leave couple of years ago but it's hard to get into a new place. They've turned it around and I like it there now. Girl at front desk seems to be a big part of it. They're efficient and to the point, but personal enough.
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October 2021 by Mackenzie Campbell
The staff is great, super friendly. Dr. McWhorter is wonderful!! He takes the time to listen to your issues and doesn't just rush you out the door. I would highly recommend this office.
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August 2021 by Jessica Isaacson
The office staff here are have the rare combination of being efficient and capable, but also compassionate and attentive. My provider (Kara) was great - fast but not at all rushed, listened to my concerns, and gave me all the information I needed to feel comfortable with my treatment. It was easy to make an appointment and I didn't have to wait a long time.
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August 2021 by Caroline H.
ive been going here for about 3 years now for some reason. and every time i or a family member have a medical concern its pushed off. ive been experiencing crazy stomach pains for two months now and seen two of the doctors here that basically told me im in great shape and they dont really believe me. i work with doctors so i know how they can be, and these ones aren't the kind you want for anything other than a physical or call for birth control. wouldn't recommend them for anything else
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July 2021 by michelle brianza
The doctors are good but trying to get a referral from this place is infuriating I waited an entire month for one referral I did all the legwork myself and still had to wait a month my husband has been waiting three weeks for a dermatology referral , it’s unacceptable that it takes this long it’s almost like they don’t care or are incompetent I had to give the referral girl the information over the phone four times for god sake’s write it down, I’m planning to switch primary care shortly I’m so frustrated kinda sad cause my dr was pretty nice
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June 2021 by Alex Karrer
Highlands Family Medicine has friendly service when setting up appointments and referrals. They also communicate clearly when needed. My experience with Dr. Reece was great! I would recommend to anyone seeking primary care.
