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May 2024 by rhoarep (rhoarep)
Awesome customer service. I called the national sales manager number and was transferred to the Denver location.I was trying to get information on a mounting bracket for a Yaesu 2900R. Not only did he find it in the system fast. But he went and found it in store to see if the screws were included or not.Sadly I’m in (MN) so going to the physical location is not an option. I would shop here if I’m ever in town.
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May 2024 by David Mayzes
Best in town! Very accommodating!
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May 2024 by Brandon G
I had a really good experience! One of the staff members took the time to go over a lot of helpful CW information.
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March 2024 by Blues & Corduroys
First time for me in a Ham radio outlet. I really enjoyed it. Great place for all things radio. Whether you wanna build something or buy a whole set up. All the odds and ends you can ever need. Great selection of radios in house as well as books. Very informative and enthusiastic staff. Looking forward to coming back.
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March 2024 by Doug Leber
Helpful,knowledgeable staff and excellent inventory of amateur radio gear. Don’t hesitate to ask questions. Staff are hired because they love radio not necessarily for their sales skills. Let them know what you want to accomplish— they’ll guide you well.
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March 2024 by Taylor Ellis
Always a great place to shop
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March 2024 by Nathan Parham
Very nice. Gentleman very good question knows his stuff has a big selection of radios antennas. Not too far from the truck stops
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January 2024 by Rod Rollins
Was greeted when I entered store.Asked for a speaker and both clerks suggested another brand they both use. Purchased 2 for $20 less than one name brand speaker.
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January 2024 by Andy McShea
5-Star review for a superb store with remarkable products and people. Mike is outstanding and quickly resolved an issue unrelated to his store professionally and effectively. Just plugged all of this in (a tiny mobile HF and mobile antenna on a vehicle) and picking up Malawi from Denver on 14Mhz. Outstanding. Highly recommend.
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January 2024 by Shaun Moyes
I needed two radios quick for an upcoming trip. I called HRO Denver after placing an online order to work out shipping. I received the best customer service I had seen all year from any store in any industry. The employee assisting me gathered the items in hand before the actual order even came through the system just to make sure it was there and would ship asap.The shop was friendly, patient and action oriented. In a world of accessibility with countless options for brick and mortar vs online sales, this is how you earn and keep business.I live in Utah and now have no need to look or go elsewhere for my next radio related purchases. I will absolutely recommend and use HRO Denver in the future.
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December 2023 by Elden Wood
As a search and rescue volunteer in Colorado, we rely on amateur radio as an important part of our comms plan and location tracking through APRS (all VHF/UHF). I've only been a customer for a couple years, but the employees at HRO-Denver are helpful and informative about radio selection, antenna performance, product features, programming, and accessories to optimize the work we do.I was surprised to learn that most of them are retired/semi-retired professionals working part-time just to be more involved in a hobby they love. There is so much information about (and diverse uses for) amateur radio, that it is impossible for any one person to know everything, but they certainly were supportive in asking other staff (and sometimes customers in the store!) for their experiences and insights. If they couldn't find it amongst themselves, they would even research online resources that I never knew existed. They also provided references to local/regional tech nets where I could not only participate in using ham radio for activities outside of SAR, but speak with and learn from some very technically knowledgeable enthusiasts.My experience has been so positive because of them, that I've even begun exploring more on the HF side for leisure. I have a trip to Santiago, Chile coming up and will be buying a mobile HF radio and antenna to play with while abroad. They have been helpful in pointing me in the right direction to make sure I have all the paperwork and learn the procedures for reciprocity compliance while operating a station outside the USA.On occasion, I may find something cheaper elsewhere, but their wealth of knowledge and willingness to spend time with me (when they are not swamped with other customers) makes it worth being a loyal customer every time! For the best experience, if your schedule allows, I strongly recommend coming in during slower times and avoid showing up 10 min before they close, so you can enjoy an old-fashioned, "barber shop" style customer experience with some great conversations.
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December 2023 by Bill D.
They have one clerk to avoid at all cost and he is well known as "JT". Hams avoid dealing with him but the rest of the floor sales crew are decent human beings.
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December 2023 by Russ Ashby
Laura at customer service was exceptional! I cannot say enough good things......I ordered an Icom radio over the weekend, and promptly watched some reviews and head to head challenges AFTER I ordered the Icom......Needless to say I changed my mind and wanted to cancel my order for the Icom and go with a Yaesu.....MOST companies wouldnt be willing to go the extra mile and make this change mid-transaction....Laura and the gang at the Denver HRO were willing to make this happen, and not only made the change, they were willing to only bill me for the difference between the two radios......I dont have to deal with fully refunding the Icom radio and then fully getting charged with the Yaesu....they simply charged me the difference! Keeping things simple and straight forward, YAY!!! In this day and age, being able to speak with a human and coming up with simple and easy solutions is refreshing. Too many times I get the response "our system wont allow that"......Thanks and KUDOS to the Denver HRO!
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November 2023 by John V.
Great prices this week for black Fridays. Got the RigExpert AA-230 ZOOM Antenna Analyzer
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November 2023 by About Town Media Shockley
Very cool. You need the ham when the internet goes black. I learned a lot!
