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November 2023 by Mal Maly
Love the big store and all the amazing options. Staff is very friendly and helpful! A big shout out to Sean, who unloaded my car with all my tile that I needed to return and thank you to Shawna who worked thru the transaction and meticulously counted up all the tiles and mosaic sheets. Thanks guys!
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November 2023 by Nikolai Mannsfeld
Wow! This is probably one of the biggest and best tile store I’ve been to. The staff were great, a huge selection of tiles to choose from, and reasonably priced! They have all sorts of tiles to choose from. Overall, if you need tiles, you should check this store out!
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November 2023 by Amy Ford Davison
Absolutely wonderful customer service! Management and the Warehouse team at the Denver store went above and beyond, including working after regular hours to get us our order. There was a glitch in communication from another store, yet the Denver store delivered, and with amazingly great attitudes! And, our bathroom tile is beautiful!
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November 2023 by Chris
We purchased our flooring here for our entire house. The several times we visited, the staff was helpful in showing us different options and provided great suggestions. Their app to put the flooring virtually into your home is great. We purchased extra materials for the install and had zero issues taking back the unopened product.
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November 2023 by Alexis Carrington
Miriam is simply fantastic! Professional, courteous and respectful. Not to mention extremely well versed in F&D products and workflows. She is also an awesome designer— she addressed questions I didn’t know I had. Will only work with her from now on!!
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October 2023 by Gretchen P.
Chuck was helpful, and explained all the wood flooring products clearly. Professional and nice.
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September 2023 by Vicki Walker
OMG Jimmy and Chuck was beyond Amazing helping me with making final decisions for my basement floors, and bathroom tile. I would recommend them to anyone who's looking for great customer service. The warehouse workers topped if off and helped load all my items intotwo vehicles.Vicki Walker King
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August 2023 by Torrie Dare
Great selection. Staff on the floor helpful and knowledgeable . There was a full pallet of loose tiles that had been returned. None were boxed, some were chipped, others had glue on them. I was given a 25% off for the returned tiles. When I went to the register, Garyat check out was upset I was given a discount, and told me I didn’t deserve the price reduction. The customer service was stellar until I had to pay. Someone should talk to Gary about being kind and respectful.
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August 2023 by dennis spaulding
Chuck noticed me standing and staring at product and asked if he could assist me. He was a great help with checking inventory, assisting with my $5k order and installation tips. He is the display builder and it was great to meet him
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July 2023 by Rick
Great pricing on anything floor related for your home, awesome selections with easily understandable pricing, can oder online and pickup, go in store and buy and take with, have your contractor go pick it up etc, super flexible with a vast amount of selections.
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July 2023 by Jake Gunn
Morgan in the design department was super helpful. Very professional and gave great advice for our bathroom remodel.The staff is super friendly. AJ did a great job pointing us in the right direction of the store. I have been so many times to the store that he would regularly say "Go Nuggets" to me as I wore my hat and it was just so nice! Highly recommend shopping from here.
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July 2023 by Florence V.
All the employees at Floor & Decor were amazing!!This is a huge store and is wonderful for getting new ideas to update your house. We came to see tiles in person because online pictures just don't always do the tile justice. I was looking at porcelain hex floor tiles and I absolutely loved them in person and so did the hubs. Employees were available to answer questions but it appeared that all the customers who strolled in needed help, including us. We only had to wait a few minutes before Alexia helped us order all the tile, grout, and thinset needed for our project. I inquired about the 12 months 0% financing on their credit card and Alexia said she didn't really know about the credit card but that the cashiers were more knowledgeable about the credit card. I really appreciate it when people tell me they don't know something but point me in the direction of someone who can answer it for me. Alexia walked us to the cashier and told her I wanted to apply for the credit card. Unfortunately, you have to use a kiosk to do a credit app that is right next to the doors, which is in full view of everyone OR you can scan the QR code and do it from your phone. Once you're approved, you can go to the cashier and have them bring up your suspended order.The cashier was new so the MOD walked her through every step of how to find a new credit card application, how to apply a military discount, how to choose the best finance option for the customer (there's an option of 6 mos or 12 mos 0% financing), and helping us with scheduling our pickup since we didn't want to pay for delivery. They offer to hold your order for 7 days.We went home and changed out cars since we were in my Camaro. We went to the loading dock and Ramadan helped us immediately after helping another customer. After loading half our order, Ramadan informed us that that was probably the weight limit for our 4Runner and had us sign for what we picked up. We unloaded our tiles at home and returned for our 2nd half. Ramadan and his colleague were ready to load our 4Runner again. Everyone was so helpful and just a pleasure to work with every step of the way. If you're looking for tile, you need to stop here first!! We are already planning a return trip for wall tile, but 1 project at a time!!
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July 2023 by Sue M.
Shout-out to Vernell Alberts at the Arvada Floor & Decor store. What a helpful, well-mannered young man! He helped me lift tile into the cart, ran to the back and got the grout I needed, and loaded my car. I know most employees there will do this, but he was extremely pleasant and courteous.
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July 2023 by Ken Adams
This place. Great support and pick up for contractors and always has plenty of collection. Special thanks to Billy for helping get the tile I needed brought up from another store.
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June 2023 by Matthew Fairbairn
If you are going for tile advice, ask for Billy, he listened to your tastes then came up with a number of options, that we would not have thought of. Generally the store staff are very friendly and do their best to help everytime we visit.
