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October 2024 by Sara H.
FBC did a basement remodel for us. Things that we really liked about working with them: they mostly adhered to being done on the deadline they set (there were some minor finishing issues that went past the deadline (like correcting a scratched vent cover or getting a new door handle type of details); they gave thorough reports and details basically every day and usually with photos on a very easy to navigate dashboard online; all staff we worked with during construction were very communicative and responsive to questions or issues; our overall finished space we are very satisfied with. Cons: there was a lot of staff turnover from design to finish and so we often needed to repeat certain decisions that had been made earlier on in the process but not recorded, or some things would even get done in construction that then needed to be corrected, due to dropped communication after a staff member left. That was frustrating, but in the end we had a finished space that we have been happy with over the last year+
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September 2023 by Kathy Litton
Just starting the process. Good 1st impression.
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April 2022 by Sarah B.
We decided to remodel our basement in 2019, and, of all the companies we interviewed, FBC Remodel offered the most organized, best designed, most exciting plan. They took care of everything, from conducting an inspiring design meeting to contracting to mitigate asbestos and wall bracing to carefully working to add finishing touches to make it all beautiful. They stayed exactly on schedule and communicated clearly with us at every step. We are in love with the result. In fact, FBC's renovation of our basement has made us feel like we purchased a new home. They turned an outdated, largely unusable space into a multi-use space we love. We would recommend this company to anyone.
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September 2021 by Adam Hogue
Great customer service
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September 2020 by Kathy Myers
They were easy to work with. Did a great job. We are thrilled with the results.
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September 2020 by Carlos Ramirez
Whoever answers the phone is a top notch employee!
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September 2020 by Brian Fonseca
As a busy couple we needed a company to make everything run seamlessly without much input for us. FBC delivered!
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September 2020 by Julia Pfitzer
We couldn't have remodeled our house into our dream home without FBC. FBC designed a space around our needs and desires. They delivered on budget and on time. Communicating with the project lead was easy. All changes to budget and/or price were timely and explicit. I can't make a higher recommendation for FBC. Five stars all around! A+ work! Thank you FBC!!!
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September 2020 by Brett Hale
tldr; Month past due and still not urgent. The sales process and initial design is great, but after you give them the first check, all the promises about the process, and being stress free is lip service. Don’t pay the extra for project management, it’s free from any general contractor and probably better service.
They were running a day late and I stupidly gave them the check when the job wasn’t finished. We’ve had issues getting the bathroom done correctly which they are calling warranty work to avoid paying the $50/day penalty if they go over the deadline. The shower hasn’t been usable to this point so I’m not sure how you can call it done. Not to mention, now there is no urgency to get this finished. Feb 12th was the project end date.
Communication – The communication is awful. At the beginning we wrote it off, but mid-project it’s clear that it’s just the way it is. Very important details not discussed between their crew so asks don’t get done unless you are constantly wearing a project management hat. The change order process and flexibility they speak of so highly doesn’t translate to all the necessary work because of lack of communication and lack of attention to details. Be prepared to constantly follow up with any requests, very frustrating.
Quality of work – We love the design and looks great but if you are not paying attention, you will have some things missed that you may not know about. Clean-outs covered up in the walls, HVAC vents covered up in drywall, low volt wires and conduit drywalled in for example. Backing for barn doors not installed correctly, generally thoughtless work that should be caught by the project manager but won’t be. The bathroom has been a nightmare, shoddy work, still gaps in the grout, two colored grout from the patch job they had to do because they tiled before the new window was put it. If I wasn’t involved directly with the tile folks, the tile wouldn’t have had proper concrete backer or water sealing and look like garbage. You would think the project manager would want the same quality but doesn’t seem to be the case. I’ve had to be the one pointing out these issues and interfacing with the tile folks. Not what I paid for.
Stress free – no. We started early because they had a cancellation and in the beginning, that seemed to be the scape goat for the frustration but it just never stopped. We’ve had several other issues as well, blinds thrown away, expensive wood scraps repurposed by carpenters for personal projects etc, the stress has been constant. We did a lot to help them get this job done, working on weekends, storage in the garage, taking deliveries and that attitude just isn’t reciprocated.
When I escalated this to the business manager, they said they’d have to approve the $50/day but she agreed the job wasn’t finished. I pressed to get verification that it was approved and it wasn’t until 2 weeks later, today, that she said this is warranty work, a direct contradiction of what was said earlier. Again, give I can’t even use the shower, I’m not sure how they can say it’s finished. And best of all, since I gave them the check, of course, that was me saying the job was done. So, stay away, it’s just move expense for the same issues and a whole lot of B.S. lip service to get you to sign.
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September 2020 by Matthew Edgar
We are very happy we hired FBC Remodel in Denver to fully finish our basement. The finished space looks amazing! Everybody we worked with at FBC had a clear commitment to customer service that showed from the very first sales meeting through to the project close date. During the design phase, Camey and Shannon listened to our feedback and questions to deliver a basement that perfectly fits our needs but they also weighed in with their expertise to help guide us through the process. As the construction began, our project manager, Brian, was on top of everything and made sure we were well informed. When problems came up, as they inevitably do on this size of a project, Brian was easy to work with to find a good solution. Unlike other companies, FBC never took advantage of those problems to charge us more money. Their focus was on our satisfaction with the finished product and we are very happy with how everything turned out. We would highly recommend FBC for your basement finishing project.
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March 2020 by Brett H.
tldr; Month past due and still not urgent. The sales process and initial design is great, but after you give them the first check, all the promises about the process, and being stress free is lip service. Don't pay the extra for project management, it's free from any general contractor and probably better service. Just got off the phone and CFO is unwilling to agree they should keep their guarantee of $50/day because I gave them the check. They were running a day late and I stupidly gave them the check when the job wasn't finished. We've had issues getting the bathroom done correctly which they are calling warranty work to avoid paying the $50/day penalty if they go over the deadline. The shower hasn't been usable to this point so I'm not sure how you can call it done. Not to mention, now there is no urgency to get this finished. Feb 12th was the project end date. Communication - The communication is awful. At the beginning we wrote it off, but mid-project it's clear that it's just the way it is. Very important details not discussed between their crew so asks don't get done unless you are constantly wearing a project management hat. The change order process and flexibility they speak of so highly doesn't translate to all the necessary work because of lack of communication and lack of attention to details. Be prepared to constantly follow up with any requests, very frustrating. Quality of work - We love the design and looks great but if you are not paying attention, you will have some things missed that you may not know about. Clean-outs covered up in the walls, HVAC vents covered up in drywall, low volt wires and conduit drywalled in for example. Backing for barn doors not installed correctly, generally thoughtless work that should be caught by the project manager but won't be. The bathroom has been a nightmare, shoddy work, still gaps in the grout, two colored grout from the patch job they had to do because they tiled before the new window was put it. If I wasn't involved directly with the tile folks, the tile wouldn't have had proper concrete backer or water sealing and look like garbage. You would think the project manager would want the same quality but doesn't seem to be the case. I've had to be the one pointing out these issues and interfacing with the tile folks. Not what I paid for. Stress free - no. We started early because they had a cancellation and in the beginning, that seemed to be the scape goat for the frustration but it just never stopped. We've had several other issues as well, blinds thrown away, expensive wood scraps repurposed by carpenters for personal projects etc, the stress has been constant. We did a lot to help them get this job done, working on weekends, storage in the garage, taking deliveries and that attitude just isn't reciprocated. When I escalated this to the business manager, they said they'd have to approve the $50/day but she agreed the job wasn't finished. I pressed to get verification that it was approved and it wasn't until 2 weeks later, today, that she said this is warranty work, a direct contradiction of what was said earlier. Again, give I can't even use the shower, I'm not sure how they can say it's finished. And best of all, since I gave them the check, of course, that was me saying the job was done. So, stay away, it's just move expense for the same issues and a whole lot of B.S. lip service to get you to sign.
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March 2020 by Emily B
FBC Remodel designed our kitchen and updated our entire first floor of our house. We interviewed many contractors and firms and we felt the most comfortable with FBC by far. First the entire team at FBC is incredibly friendly and approachable. The designers really put forth a lot of effort to make sure that you are happy and comfortable with the design before you even agree to move forward. A lot of other firms that we interviewed wanted a 10% deposit first, before a design was ever even created. Our design was beautiful and very unique, it fit the style of the house perfectly. Once we did decide to move forward with FBC, they easily got us in their schedule, we didn't have to wait months like other firms. The entire project zoomed by with no issues. Permitting was a breeze and any time any issues came up they were immediately addressed. We are so happy with our space and look forward to future projects with FBC.
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March 2020 by Scott Lemke
We love our basement that FBC finished for us. They completed our project on time and communication was great the entire way.Design - We received bids from a few different companies. FBC's designer was the only one to spend time with us and talk with us about what we wanted in the space before coming up with some plans. We worked through a few iterations of the design and ended up with something we loved.Project Management - They laid out a plan for us from the start and stuck to the timeline. It went about as smooth as you can expect from a larger project. Of course there were unexpected items that cropped up from time to time, but the FBC team worked through it with us and we always came up with a resolution that worked for all parties.Construction - Every part of the construction was completed very well and the team took feedback from us along the way on anything we didn't understand or items we wanted changed.I definitely recommend them to anyone looking to finish their basement. We can't wait to use our new space for years to come.
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January 2020 by Scott Franklin
Our family recently worked with FBC Remodel to finish our basement. We could not be happier with the addition to our home. There were many things about our experience that differentiated FBC from the other options we considered. First, the design services that Cheri and Shannon offered were outstanding. They delivered multiple designs for us to choose from. The one we ultimately chose was so creative and smart and something we never considered. We also really appreciated the app they use to manage the project. Everything you need about the schedule, progress or answers to questions is at your fingertips. Their communication and responsiveness were first class throughout the duration of the project. The quality of workmanship and materials is evident throughout our finished space. We are so pleased with our new basement and the experience we had working with Cheri, Shannon, Jordan and the rest of the FBC Remodel team. We would recommend FBC Remodel to anyone interested in finishing their basement.
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December 2019 by Mike Morrell
We worked with FBC to remodel our basement. We used their services to get the basement finished through drywall, we were going to do the finish work ourselves.FBC worked with us to understand our needs and provide a design that fit the space perfectly. They kept us informed at every step and we always knew what was happening. The trade people they work with where top notch and gladly proposed changes to fit our needs exactly. The place was always left clean and tidy.FBC was always clear about costs for changes and the build was to budget and finished earlier than projected.It was a very easy and enjoyable process from start to finish.A big thank you to the whole team: Camey, Olivier, Shannon, Kevyn, Jake, Simon, Brandon, Dacre and all those involved
