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November 2023 by Mike Kennedy
Wouldn’t waste my time going here again. Drove 3.5 hours found a 2018 ram 2500 diesel that was priced at 37k good deal. Get there find dent in bed and cab corner not described in ad along with broken windshield. I proceeded to purchase the truck, find a wiring issue with tail light on the passenger side take to dodge dealer and get told sorry you bought as is when I bought the pickup that should be legal to drive on all roads and all lights should work. Didn’t ask them to pay the full 400 even asked if they’d split it with me and got told to kick rocks. Couldn’t pay me enough to go back to them!
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October 2023 by Alec Hatfield
Mark is a great salesman and gave me the impression that he really cares. Best deals around the Denver area!
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October 2023 by Katy Cunningham
Wow! This place goes above and beyond. We have just purchased our second vehicle from this place. The staff is amazing and truly makes you feel like family. We are very pleased with what they have done for us. I recommend this spot. We have stepped foot on their lot twice and both times they have changed our lives. Thank you Luis Flores and happy birthday to you!
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October 2023 by Andrew Hitchings
Recommend going elsewhere. Bought a Transit cargo van from them only to find out that the title provided was three versions obsolete. Took half a year to get it sorted with this place and the DMV. Thought I'd give them a second chance and took a potential van I planned to purchase to a mechanic to check it out. Transmission failing and a blown head gasket. When I brought it to the attention of two sales reps who'd been helping me, neither seemed surprised or had a desire to regain trust.
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October 2023 by Savannah Greuel
Great experience working with Jesus “chewy” & Rafael! They got us a deal and helped work financing in our favor and had exactly what we were looking for! We will be using them for any vehicle purchase for our business in the future. HIGHLY RECOMMEND. Easy and quick service
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September 2023 by the Azdad19
Jesus, was awesome! Had some issues because we drove from north west co to come look at a specific jeep. That turned out not to be there.. but Jesus made it right and we ended up getting a fantastic jeep for a great price! If you're in the market ask for Jesus!!
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September 2023 by Elsie Borden
In reading quite a few of these bad reviews I can tell you that what they all have said is true. If I could give a 1/2 star that's even too much. We bought a truck within a few months it had major issues. Took it back and they indicated that the issues were fixed. Unfortunately we financed it through a legal loan sharking company that they do business with. Truck now cuts off in the middle of doing 60 miles on the highway...just shuts down. This was after we decided to pay off the loan sharks. Paid them off and we were supposed to get the title in the mail. Waited close to two months and still no title. The totally rude woman working in the title section indicated to me that they title was sent at such and such a date. The first time I called she said I needed to wait because of the 4th of July Holiday. We waited and I called back, which she then says that I need to wait a month because she doesn't know how the Post Office works but she lives not to far and mailed herself something and it took a month to get it. Well we have waited now close to two months. Called back today and was sent back to Ms. Snippy. Told her it's been close to 2 months and still no title. She could have cared less...the rudest individual to work with the public ever. To those that had a great experience...wonderful! To those that experienced hell, I completely get it. I would not recommend this place to anyone. Once they get your business then they give you the business! This fight is not over by a long shot.
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August 2023 by The Show
Bought a Pathfinder here and less than a year later it died, and the repair bill from two separate mechanics quoted the repair around $6000. More than I owed on the car. Not a good place to buy a car. Stay far away!!!
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August 2023 by Ricardo H
Great service, great vehicle! Salesman JB was very helpful and friendly, plus sales manager Alberto was great to work with. Greatful for finding me a better financing option with Aldo which helped save money. Would recommend to a friend or anyone looking for a new vehicle. Thanks for the friendly service!
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July 2023 by A Lucero
Ok so, if your interested in purchasing another vehicle or your first vehicle, I highly recommend you speak with the lead master mechanic Jay. He has over 30 years experience and isn't full of the bs! He's the guy to get a great understanding about your vehicle questions or concerns. I wouldn't ask anyone else but him. Ask for Jay on that day when you visit Family Trucks and Van's. You won't leave unsatisfied!!!
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June 2023 by Charles Henry
Just bought a truck today, the guys all were a pleasure to deal with. I had gone to 3 or 4 dealerships prior and all were not so pleasant... these guys talked to me and we worked out what I think was a decent deal. Hopefully the truck hold up, I did purchase a extended warranty through them as well. Thanks guys
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May 2023 by alex mendez
I had the pleasure of working with Jesus “Chuy”. He was super helpful and went the extra mile to make sure my car buying process was smooth and easy. I went to look at a certain vehicle but it wasn’t there yet but Chuy asked what I was looking for in terms of year and mileage and usage of vehicle. He was able to show me similar vehicles and was very informative and not pushy at all. I was allowed to test drive the vehicle on my own, he said it allows a buyer to feel more free and not pressured so that was nice. The vehicle I bought was a 18 year old truck, and during my test drive a check engine light came on (as expected for such an older vehicle) he quickly plugged the computer into the truck and told me they would address the sensor and fix the issue. He gave me the option to leave it there or take it and bring it back, which I chose to take it. He scheduled an appointment the following business day, and when I brought it back the check engine light came off but then I noticed the window would not roll back up after rolling down. He assured me they would also fix that which they did, free of charge. He also mentioned they addressed the issue that originally came up even though the check engine light went away. He was such a great salesmen, very personable but also very professional. HIGHLY recommend family trucks and vans, and Chuy. Thank you again
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May 2023 by Trevor Rhodes
5 stars. Only because the WARRANTY they work with was SO HELPFUL and honored a new engine AND transmission after both went out after only less than 1,000 miles!I will not go into much detail, but I was told there was an oil change and full inspection of the truck.I trusted the dealer that lied. Took it home and the oil and oil filter were sludge. Immediately the oil pressure sensor went off every 5 minutes and my engine blew a while after. Meanwhile, taking it to the shop was useless because they told me the engine was going out, but wasnt out. Called Family Trucks, they said call the warranty. But it hadn't blown so the warranty didn't care.After it finally blew It sat at a non fixable dealership in Summit County for 6 months before I towed it back to Denver. Then they discovered the engine and transmission problem. If it wasn't for the warranty I purchased I would have been sueing Family Trucks.They had not done any inspection of the truck whatsoever and I apologize to the GM I spoke to for making this post but the establishment needs to know.FT slapped a $20,000 sticker on a broken truck after KEWEIT traded it in for probably next to nothing.(The dealers name, that goes by initials, was hoping I didn't buy the warranty.)I will add, the people at the top of Family Trucks fully helped rectify the problem with the warranty company but it should have never gotten there.How KEWEIT can just trade a broken truck and then FT not even inspect before selling it to me for 20k is absurd to me..Thank you for 11k in free repairs though!!!!
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May 2023 by Peggy G.
Said they had a car available. Knew we were driving 45 minutes to come look at it and sold it while we were on our way. Didn't even let us know so we found out after getting there and we were looking at the car and ready to make a deal.
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April 2023 by jenna cox
We bought a truck from these guys a year and a half ago, and it has been a huge money drain. We’ve been taking it into a mechanic every couple of months since then. We have spent thousands of dollars on it. Our mechanic just found a new issue today and said “it was obviously not well maintained”. Family truck and Van said that they checked the truck over before we bought it and they obviously lied. Now we can’t even sell it because of its poor condition. We don’t know much about vehicles, we felt like they were trustworthy and they took advantage of us. Don’t buy from them.