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October 2023 by Andy S.
Buyer beware. Sale a "certified car" then bring it in for $5000 dollar non cover "warranty" Item from a clearly defective unit. They love to make assumptions without facts. Call to help out and their reputation is so important only to find they don't care to really help.
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September 2023 by Britt Swofford
Outstanding communication, excellent vehicle choice and range. Salesmanship was based on our needs and desires with no pressure to alter or up-sell. Mike Daigle through out the sales process was complete and thorough with his vehicle knowledge and pleasant and engaging manner. Doug Larson, the Business Manager, made the deal completion seamless and efficient.Having bought numerous and various vehicles over the years, I can say without reservation that dealing with Mike and Doug at Emich stands far above any other car buying experiences.
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September 2023 by Ree Varcoe
John Orlando and Doug Larson were fantastic, taking such good care of me in setting up my lease. Even Mr. Emich himself was so quick to respond to my questions when I reached out to him. Such great customer service at this dealership - I can't speak highly enough about them all!
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September 2023 by Candid Fernandez
Had a really easy, pleasant leasing experience. Would definitely recommend.Zach was really helpful, fast, honest and upfront. As well as Doug.
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September 2023 by Shauna Maty
We had an amazing experience at Emich Volkswagen with Matt and Chris. They were both incredibly kind, patient, and trustworthy. We really appreciated Matt taking his time to explain everything to us while also really listening to us and working within our limitations/requirements of what we were looking for. We were initially dreading the experience of leasing a car but with Matt and Chris, they made the process so seamless and we are grateful for them for getting us on the road in no time. Thank you!!!
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September 2023 by Andrea Fleming
I recently purchased an ID4. The staff at Emich was personable, friendly, and professional every step of the process. Making the switch to an EV was a big change and I greatly appreciate their team’s support. I have never had such a pleasant car buying experience - thank you!
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September 2023 by Mark Chittenden
My experience purchasing my dream car from Emich VW was truly exceptional. I want to extend my heartfelt thanks to Doug, Steve, and Thomas in the finance department for their extensive knowledge, incredible patience, and unwavering support throughout the entire process. They made sure I never felt any pressure and consistently showed genuine care and consideration. Moreover, I'm grateful for the warm welcome into the Emich VW family!
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August 2023 by Chase
This couldn’t have been a more enjoyable car buying experience. HUGE shoutout to Doug for bending over backwards and providing the best customer service I’ve had in any business. I flew from Louisiana to buy my 2016 4Runner and was extremely nervous because who does that?? Doug made sure to provide excellent pictures so I knew exactly what I was getting. He picked us up from the hotel and went above and beyond. We spent little time at the dealership so I could break in my new ride at RMNP the day of. Thanks again Doug. You’re THE MAN!
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August 2023 by Madison Gomer
Our salesman Doug was very friendly and easy to talk to. He answered all of our questions and wasn't pushy to sell us the car. We loved how the 2021 Atlas drove and the car looked and felt brand new even with 17,000 miles on it. The buying process was efficient and easy so we didn't spend a ton of time at the dealership. We had a great experience!
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August 2023 by Missy E.
Horrible experience! I overnighted a check for $5,500 to help my daughter purchase a car. Dealership took my check to Nancy Alpizar at First Bank on Pearl street. Dealership deposited my check for $5,500 and First Bank withdrew an additional unauthorized $7,000 out of my account. First bank used the check number from my authorized check to take an additional $7,000. It has been 8 days since the fraudulent withdrawal. The fraud department has been alerted. No reimbursement and zero sense of urgency on dealerships part.
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July 2023 by Clint F.
The ethics of the service advisors (and likely the management) at this dealership are one step above wells fargo. this week, they quoted a 4k repair for a leaking sun roof in a 2018 golf alltrack when i took the car in for a failed water pump. i confirmed with Jered Beeman, my service advisor, that i missed the class action settlement on the water pump by 8k miles. turns out their is also a pending class action on the sunroof. class members are set to be notified on 8/22/23, literally 1 month after they wanted to take me for $4kdespicable! should be criminal. i've requested Jered put me in touch with service manager. we'll see if that actually happens and if they pretend to have not know about this pending class action. if you have a VW with leaking sunroof, google Milberg sun roof VW class action to find details. Atlas, golf, sport wagon, alltrack, tiguan, audi Q3, Q8, e-tron. model years 2015-2021.if you don't have a VW, think twice about getting one. and definitely don't buy it from Emich.
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July 2023 by Marisa Duran
Matt and Team were so helpful. We literally kept them there to see different vehicles passed closing and never once was annoyed but had a great attitude. We bought the vehicle of our dreams today and they made amazing efforts to make it all work. Thanks a million to Matt and the Emich team.
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July 2023 by Dan Becker
I came in after finding an ID4 on the dealership's website with the color I liked and a good price.When I arrived, the salesman said they almost never have that color and the listing was an error. Then they also weren't able to sell at the price they listed online. I showed the salesman the listing on the dealership's website and a confirmation email I received from the dealership. But they continued not to have the color they listed, and they refused to match their online price on the other ID4 cars that they had in stock.It was worse because when I asked the salesman to match the price they'd previously promised, he went away for a long time. In total, I spent a couple hours waiting while he was away. I considered leaving without purchasing during a couple of these long waits, but they had the keys to my car because they were evaluating it for a trade in.
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July 2023 by Cassidy Patchett
I had such a wonderful experience at Emich. Matt made the process so smooth and it didn’t take long at all to walk out of the door with my new car. Went to Omeara Volkswagen right before and had a horrible experience with cars salesman trying to charge more for monthly payments with a bunch of hidden fees involved. Got the same car at Emich for half the monthly payment.
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July 2023 by Justin Rashtian
Matt was an incredible salesperson to work with! He is so knowledgeable about cars, and all the finances behind them. We were working together for a few months to find the perfect car for me as I moved across the country. He made the process so smooth in such a stressful time. He was transparent the whole time, and not once did I feel that he was playing any classic car dealer tactics with me. I highly recommend working with him if you get the chance to!
