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January 2024 by Felipe Valdez
Very helpful, fast and efficient.
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January 2024 by Marcus W
Made everything right, great service. I will be back
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January 2024 by Lorraine Montoya
Great service. The leadership, and team was impressive as I watched them service vehicles while I waited. Kudos to their well organized service.
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January 2024 by Denisse zapien
Great customer service! They had my tire in stock which is rare because my tires are small. I believe his name was Kali but he was great! They were able to work with me as I was in between pay periods. They got me in and out in under an hour! Really fast & efficient. Thank you!!
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January 2024 by Haley Moore
Damon was extremely knowledgeable and helpful to me. Best employee in the shop.
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January 2024 by Rob Author
In and out without issue and well ahead of the expected wait time in shop. They took me ahead of my scheduled appointment and the experience was seamless.
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January 2024 by simon hall
Worst customer service. Kali allowed me to stand in the lobby for over 10 minutes without even saying hello. You pull up and the employees look at you like you’re an idiot for even pulling in the parking lot. Never going back there again.
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December 2023 by Erica Rash
We had a nail in our tire and were 2 hours away from home. They were able to get us in and fixed our tire very quickly right before closing time. Great customer service
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November 2023 by Shelley Tuteur
Worst customer service! Check tire light came on while I was across the street from the Hampden and Oneida store. Pulled in, went to where the air check has always been, pulled halfway into an empty bay and asked two guys inside if they still offered air checks. One of them told me it was moved to the back of the building. Drove around to the back (overhead door was open and I could see same 2 guys still talking). Waited a respectable period time and thought screw this. Went to Havana and Iliff location and got immediate service. Thank you DJ!I should know better than to go to Hampden store. They've always been inattentive.
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November 2023 by Boris U.
This review is for this location only - I've been a loyal Discount Tire customer for over 20 years and recommend them left and right. This particular location is generally hard to get to because of their size and parking logistics, but that's not the fault of the staff. Just something to keep in mind. I got a feeling, when getting an appointment there for the first time, they hire those that don't get a cut at other locations, that goes for management and mechanics. Never expected a simple winter tire change over (on wheels already) going so wrong, that I needed two more visits to different locations the next day to fix it. Asked them to balance and mount the tires and fix a nail, clearly marked. They mounted them, but "forgot" to fix the nail (or more likely didn't pay attention)... And I got an impression that's something that happens there on a regular basis too. Balance was off - had to spend 2 hours next day at different location to re-balance - they confirmed tires were out of balance. TPMS lights went off - not programmed as requested or did a bad job doing it. To top it off, after specifically asking them not to move the seat, they moved the seat. Why their comfort to drive the car 30 feet is more important than mine is beyond me, but this is the definition of unprofessionalism. Naturally, nothing would happen, and I might (or might not) get a nice "we apologize" email from corporate, but I thought I'd warn others to pick another location if possible.
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November 2023 by Carol B.
Axel the store manager helped me get to work safely- fixed my flat ..went up and beyond with Awesome customer service!! Carol
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November 2023 by Shay Rossignol
This business, as a whole, clearly has an issue handling the demand that they receive. Doesn't matter if you make an appointment, it won't be honored. I highly recommend going to a Les Schwab or your dealership as they will value your business more and honestly tires just isn't that hard of a thing to do.
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November 2023 by Hugo Martínez
Every time I come here they somehow mess up my rim size. Like how hard is it to hire people that know about tires? Every single time. The final straw was I literally already saw this coming so I double checked with the guy that it was my car’s correct tire size. He even took it back for another thirty minutes, I’m thinking oh glad I checked and got it fixed now. Take it home to change it to find out the rim, surprise surprise- doesn’t fit again. Idk what these guys do or if the dispensaries near by have anything to do with it but it’s insane they can never get it right
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September 2023 by VpV
Excellent place, very polite staff! Amazingly fast service, less than an hour, just schedule an appointment on line, that is my advice:) Thank you for awesome work!Highly recommended!
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September 2023 by Pookie
The employees at this store are amazing. Jordan answered a bunch of questions about different tires, their ratings, tread depths, etc. So helpful. Compare that to the last place I bought tires where they intentionally gave me the wrong tires because it's what they had in stock and they were "almost the same tire." Grateful for the honest answers and the educational support I get at this discount tires.