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April 2024 by Nick Donaldson
Friendly & helpful staff, unit was clean and ready upon arrival, great access hours vs. competition.
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April 2024 by Rodger Webb
5 Stars. Amy and Jeff where super helpful. Great customer service. The units are clean plenty of space at a great price. The access is easy and the gate code always works. I had an absolutely horrible experience with Sucure space. I would give them 6 stars if I could.
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March 2024 by Cy Jam
Jeff was awesome assisting us with changing units. Very accommodating to our timeline and needs. Easiest move in ever!
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March 2024 by Tyler Steven
Everything was so easy moving in and using the truck made my move so simple! Jeff was very helpful in every step and have no negative feedback!
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February 2024 by Mark Lazaro
I like the place and management but beware of hidden fees. In addition to insurance, there is an unusual property tax fee, other storage places don't seem to have this. Basically, they are passing along their property tax to you. For me it's $20 on 10x10 unit. They tell you about this cost at the very end and it's buried in the lease. Dishonest.
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February 2024 by Shelley Coughlin
The place is clean and great. But they keep rising prices. Need to organize some stuff at my house and then I am going to move my stuff out. It is ridiculous.
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December 2023 by Eloise Scott
I just received GREAT service from Geo at the Monaco storage. I had an ongoing problem for 2 months that she researched and took care of. Great customer service and professionalism!
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November 2023 by SP “SP” Prestige
Be mindful of getting involved in personal affairs could lead to legal issues
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September 2023 by John Anders
They raised my rent without telling me. And just hit me with a, oh yeah we do that every now and then. Every 200 something days is what he said. They had to get back to me from a voice-mail I left. So they aren't paying anyone to answer phones. So how does the cost go up. Customer service is terrible. And also check into the price they quote you. Cause there is a mandatory insurance you have to pay. Not to mention. You have to buy and use there locks. It's a scam.
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May 2023 by Gabriel DC
Clean facility and good location however, this location will not deliver packages to your unit like the other 303 locations. I’ve brought this up with the manager on premise, he admitted that they should be doing it. And they still have not done anything about it. Extremely frustrating if you need packages outside of their office hours.
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May 2023 by Dallas Wallin
The property manager bob went above and beyond to help me get into a bin last minute right before closing. Will definitely use this location more in the future
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April 2023 by Stephen Janssens
A word of advice: Check on your belongings and question the staff about recent security issues if you’re renting or planning to rent space here. There have been break ins and damage to the facility, plus unauthorized changes to people’s access codes, but the 303 Storage team is not being transparent or truthful about them. Ask questions.On April 16, what was supposed to be a quick trip to storage turned into an ordeal and then early move out when we discovered we no longer had access to our stuff. Our gate code just didn’t work, and when we pulled out of the way to try to get help in the office, several others’ codes weren’t working either. Predictably, we had to hunt down an employee who waved at the “on break” sign when we were trying to point out there were issues at the gate. He begrudgingly returned to the office to get us a new code. That’s when we learned our access codes had been changed by an employee without our knowledge or consent as of April 6 at 4:59 p.m. The employee helping, Bob Velasquez, said we’d have to return Monday when there was a manager to find out the extent of the issue. (Guess what - turns out he is the manager.)When I returned on Monday, Bob was unable to give me any answers as to why the codes were changed. Having been a victim of storage unit theft before and given that my personal details were accessed and changed, I needed more information than that.Right from the start of my questions about security and access, he was evasive and seemed to be hiding or not disclosing details. Rather than answer, he first tried to close my account early even though I had not brought that up. I asked the same questions many times over and got non-answers or different answers as the conversation progressed. First when I asked, “Has there been a security breach here within the last 60 days?” his answer was, “Not that I’m aware of.” As I pressed him, the answer eventually turned into admitting that the police had been called multiple times within the last month to deal with “incidents” including damage to exterior gates and doors, doors being “left open by tenants” (how?), and additional clients’ gate codes being changed. At this point, and since Bob's own words had confirmed that he was aware of security breaches that hadn’t been disclosed to renters, I was not comfortable with the security or service. I decided to move my possessions elsewhere right away. 5 hours of heavy moving later (against the advice of my doctor), I’d moved all my stuff off the premises and returned to the office to try to get more answers and close the account.This time around Bob was more polite and apologetic. In the end I was told that they had updated their computers and they believe that the updates caused a glitch which resulted in at least 1 other customer (who called that day) with a similar security issue as me. (I still don't know if this is true or not as Bob said he isnt an IT guy and cannot say for certain if the issue was simply an IT problem, not to mention his previous omissions and non-answers.) I requested, and Bob agreed, to a refund dating back to the day they changed my access codes without notification, which I felt was fair; however, on my statement I was only refunded a portion of what we’d agreed to. More headaches.Overall, it’s clear to me that 303 Storage is not honest and transparent with their customers. I am still awaiting a response from 303 Storage about whether customers’ personal account data was breached and clarification of the security issues they finally admitted to. Be aware. I preferred when this location was a Cube Smart.
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February 2023 by Ben Wilcox
Would never use this storage location again. The staff is undertrained so even the simplest of questions is a chore. I have been double charged as well as hit with hidden fees. There is zero transparency with their “deals” online about all the extra fees they add on top. There are a million big chain storage places where you can go and get a straight forward experience. This place is garbage and truly I would save your time.
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February 2023 by Stephen Montano
Needed storage last min very helpful as well as great service Bob very nice and helpful units well kept thank so much.
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January 2023 by Spencer Tuttrup
Very clean storage facility.Front office staff was very helpful and honest the entire time!Door entry is very simple and secure.