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April 2024 by Tessie May
Great Chase office! Tracie and Daniel helped me out SO MUCH with my documents for an insurance claim after my car was stolen!
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April 2024 by Aki Tjk
Opened a business account two months ago. Ordered the card several times, but it’s not getting delivered. I get all the other mails from chase, but not the card…The worst bank that I’ve ever used…
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February 2024 by Niyati Thakkar
Much like others have mentioned before, my encounters at this establishment have resulted in the most disappointing customer service. Despite visiting multiple times, the staff proved to be unhelpful and unaccommodating. On one occasion, I arrived ten minutes late due to heavy snowfall, yet the staff showed no empathy and insisted on rescheduling my appointment without any consideration.
The Wells Fargo branch on Colorado Blvd, on the other hand, have been far more accommodating to even walk-ins!
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January 2024 by John M.
Do NOT bank at Chase! Worst customer service you'll find and they do not care. They refuse to hire anyone despite being a multimillion dollar company and their customers having to wait over 30 minutes when they call their 800 #. I have their credit card and cannot download end of year reports. Typical hold times are over 30 minutes. Then when you get a representative, they tell you they'll connect you to the right department and you're on hold again for 30 minutes. If you try to call an individual bank, you'll get an AI recording stating to call back later as they are busy. Just the absolute worst bank in the USA. I hate Chase and you should too. Oh and yes, I will be closing my account with them.
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September 2023 by Anastasia Yagolnik
Thai is ridiculous! They will lie right to your face!Called them to get an appointment with a notary.They said: Come over at 4:15!I asked: do you need my name?They said: Nope, we have 2 notaries today, you can just walk in.I got in there. The girl goes: We have no appointments available today. Your name is not on the list.I said: I called and they told me to come at 4:15She said: I never spoke to you and you are not on the list.
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June 2023 by Cameron Nelson
Racist
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June 2023 by david stewart
I’ve always had pretty good service here, not sure why there are so many negative reviews. My personal banker has always been there for me.
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February 2023 by Erika Padilla
One of the BEST Chase bank branches! So helpful. Fast service. Their friendly staff made my day! Thanks again!
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December 2022 by dark shadow
They are friendly and fast on service.
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June 2022 by NikkiNikki chronicles
I am actually just disgusted all together with my experience. My card and ID were left at work and I came in to make a deposit. Luckily I have my Colorado digital app with my vaccine record and Colorado issued ID. I was told they weren’t allowed to use them which is a lie. I then used my social security number, may I add again I’m MAKING A DEPOSIT NOT WITHDRAWAL. They then say because I have cash they cannot take my deposit. The moment I pick my physical ID up I will be closing my account. The manager was also talking down to me. I was in a rush and she wanted to lecture me instead of answering simple questions. I’m sick of chase bank.
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June 2022 by Nikki N.
I am actually just disgusted all together with my experience. My card and ID were left at work and I came in to make a deposit. Luckily I have my Colorado digital app with my vaccine record and Colorado issued ID. I was told they weren't allowed to use them which is a lie. I then used my social security number, may I add again I'm MAKING A DEPOSIT NOT WITHDRAWAL. They then say because I have cash they cannot take my deposit. The moment I pick my physical ID up I will be closing my account. The manager was also talking down to me. I was in a rush and she wanted to lecture me instead of answering simple questions. I'm sick of chase bank.
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May 2022 by Jeff
It's a bunch of incompetent clowns working at this location. Good luck getting into your safety deposit box, you need an appointment and they don't pick up the phone when you call. Marlon is awful, and Chase is the worst!
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May 2022 by C R.
Service so bad, I wish I could give negative stars. Went in today to access my personal safety deposit box. Marlon was EXCEPTIONALLY rude to me, insisted that I had to have an appointment, and that I had to call to make the appointment and return later. This has not historically been the policy and is not the policy at ANY bank I am aware of, but he refused to allow me to access my deposit box. I told him I'd happily wait to access my items. (Although, I was the only customer in the bank and there were three people working.) He argued with me about having to make an appointment for more time than it would have taken to access the deposit box, wasted my time, effectively held my personal items hostage, and when I called him to make the appointment, while he was sitting at his DESK, he didn't answer and there was no way to leave a message. It was so nonsensical and frustrating, and now I have to arrange childcare to go back on yet another day. This man personally cost me hours out of my life and inconvenienced me beyond what I had ever imagined a bank clerk could do. I have never had such a negative customer service experience anywhere. Don't bank here. Period.
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December 2021 by Marshall Hunger
Other branches in this are directed me to this branch for a service I need. Tried calling 10+ times with no answer or call back.
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August 2021 by Ash Wagner
both atm broken. parking is terrible. my bad for trying this location
