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May 2024 by Kacey Cole
The business account manager at this location shipped a box of checks to an address that hasn't been on my account for 3 years. I have spent the past two hours trying to get it sorted out with corporate and the company that prints the checks. Very displeased with the ineptitude of this person as well as the teller at a separate branch who canceled my debit card when I requested a new credit card be shipped out to replace my expired card since I never received one.
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May 2024 by Marc Mediavillo
Terrible service and rude employees. Is this how Chase runs their bank now? Poorly maintained location.
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May 2024 by Phu Nguyen
ATM is never working. Can’t even use your card to go in to withdraw money after hours. Save your time and go to another branch.
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April 2024 by Adrianne Palmer
Doors are locked even to customers - so no way to access the walk-up ATM after they are closed.
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February 2024 by Blondie
Hopefully you don't need to use the ATM inside after hours. The access reader to gain access to the ATM has literally been broke for months. This is not the only location. It seems to be getting harder and harder to access your money after hours with Chase Bank. Two of their locations closer to me have closed down and literally in a 30 minute trip across town three locations I stopped at I could not access the ATM inside
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January 2024 by Abigail Stevenson
I always have a friendly and efficient experience at this location!
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December 2023 by Eric Kyle
Very good bank.
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October 2023 by J
The 12 year old bank Manger was rude condescending and called me a liar. There was an issue with the app where I transferred money out of my savings account into my checking account and then when I transferred it back he tried to tell me that I got it backwards that I transferred a different amount than what I did when I tried to explain to him that the app was incorrect. He called me a liar and I told him I wanted to close my accounts because he was condescending and kept asking me what I wanted him to do when all I wanted was someone to explain to me what was going on with my accounts he was a rude 12 year old little boy who doesn't know anything about customer service and should be fired immediately do not go here. When I told him I wanted to close my accounts he threw me out of the bank
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September 2023 by Christopher Lane
Tellers are rude, ATMs are broken more often than not. This branch is in a difficult location (so two stars vs. one) but the staff could at least try. Go to another branch - the location at Kent place is very helpful along with the location at Alameda and Broadway. Great financial institution, poor hiring practices at this one branch.
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September 2023 by Johanna M.
Why are they closed at 12 on a Saturday? Your buisness hours donot reflect a lunch at this time. I came back at 12 40... still closed.All you have to do is update your buisness times or put a note on the door.
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August 2023 by Eugene Belenkiy
They were closed on Saturday at 12pm.
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August 2023 by Jess Frankel Carrel
This is for the delightful young man with the blonde hair and glasses at this location on Thursday afternoons, working with Savanah (also delightful)- thanks for such a pleasant experience! He should get a raise!
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July 2023 by Dahabe Abdella
I just stopped by Chase Bank branch located at Colorado and Iowa to get some emergency change for our business today for first time, I was shocked to find out how rude and unhelpful the team members even leadership at this particular location are. I almost felt like I went to different business because never had such bad experience with all other branches. Horrible service, poor leadership and rude staff plus their store is dirty :(
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June 2023 by June Yi
Drive thru light was green only for the screen on the atm to tell me its out of order. Ok no biggie I'll just go to the atm inside. They're closed so the door is locked. There's a sign that says I can scan my debit card to unlock and use the atm inside. It doesn't work. I see workers inside having a meeting ignoring me. Another woman walks up to the door as she was having the same issue as I did with the drive thru atm.One of the workers is now hand signaling to us that we can't use the atm inside and is pointing to the direction of the drive thru!I'm trying to signal to him that it's broken and he just literally put his hands in the air and shrugged.1. I'm sure some kind of leadership role was a part of that meeting. That person should have acknowledged me immediately and could have spoken to me face to face instead of playing charades.2. They could have just left a sign at the door saying they are no longer allowing access to atms after hours.3. They should have not left the drive thru light green which means the atm is available and working.Such a waste of time and the situation was handled very poorly by the employees there.
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June 2023 by Adar
Special thanks to Farah Alhaj. She is really friendly and helpful. She listened to me, explained everything and helped me a lot.
