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August 2023 by Add D.
We didn't rent from here but, we did add-on a driver. The lady was so patient with us. We initally couldn't find the location but, it is near Lowes.
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June 2023 by M J.
If I could give this 0 stars I would. Made a reservation three weeks in advanced. They called just before closing the night before the scheduled pick up and said they had no vehicle. Had reservations for the rest of our trip that were non-refundable. Customer services' response...none. I would suggest that you avoid BUDGET. They have the worst customer service I have ever experienced. A reservation means absolutely nothing to them.
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September 2022 by Dave F.
Kimberly was an amazing agent and very helpful with my rental. I can be a pain in the butt customer and she was very accommodating to my needs. I needed a rental last minute, and a number of other locations - including Budget locations - were rude and unhelpful. Kimberly made sure we were all set and on our way just before they closed. She deserves recognition for her excellent customer service and friendly demeanor.
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January 2022 by Andrea G.
AVOID AT ALL COSTS THEY DO NOT CARE ABOUT THEIR CUSTOMERS!!!!!!!Let me start off by saying that I had a reservation for pick up on January 20th, 2022. My boyfriend and I were scheduled to arrive at this location at 4:30 PM and our flight got delayed unexpectedly while we were sitting aboard waiting for take off. We landed at Denver International Airport and rushed straight to this location in an Uber. We sat in traffic for an hour and a half but we felt okay because our ETA showed us arriving 15 min before their closing time posted on their store door AND online (6 PM).We were WRONG. The employees at this location decided to let themselves go home earlier than their posted closing time on the day we were relying on their rental vehicle to drive an hour and a half up to Fort Collins where our hotel was. When we arrived, the store was completely locked up and there was no employee in sight. Keep in mind we were here 15 min before closing time. We had tried to call earlier and not a single employee answered the call. We were from out of state. This was our first time in colorado. This Budget left us stranded outside their store in an area we don't know, a state we don't know, and in cold weather when we are not used to any weather under 55 degrees. (It was 30 degrees that night) I will never forget this horrible experience all because whoever was working this night decided they wanted to go home early.
