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May 2024 by P D
AVOID the black girl with glasses
at the parts department at all costs. Went in and asked for a part and instead of helping me which is her job she gave me attitude and refused to even look up the item I was looking for. Worst customer service ever.
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May 2024 by Eddie Bejarano
I want to send a big THANK YOU! to Cody Roberts for helping me get into my "new to me" Ford Raptor. I love driving it every day! I also want to give a big shout out to the entire staff that I delt with when I was there. They were all super friendly, professional, and made the process painless and fun. I look forward to the day I can go back and get me a new-new Raptor in the (Hopefully near) future. Thanks again!
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May 2024 by James Hodge
I wouldn't give this place a 1 star, more like it deserves a 0. Somehow my review got taken down, probably from the new GM Julian. So long story short... I had been sick a few times I was employed there in the 2 and a half years I worked. Last time I had got RSV infection and was hospitalized for almost 11 days. Get back healthy and they had a new person working in my bay at the shop. I was informed that they didn't feel I could do the job or keep up. Really hard to do when you're in a hospital. Management has no type of backbone. Julian will run that dealership into the ground. They only care about making a dollar and couldn't care less who they run over or take advantage of in the process. Now I understand why there's such a high turnover rate of employees. I wouldn't buy anything from this company, they will rip you off one way or another take my advice and stay clear. Keep deleting my review and I'll just post another one your heartless lying POS........good luck. I mean good riddance
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April 2024 by Shannon Hoffman
Awful experience with Ben Vigil and the other sales reps at this dealership. They don't communicate and they don't care what you're looking for in a vehicle.
I was directed to this dealership by the Ford website after building a truck online. I received an email from Ben Vigil who mentioned the chip shortage but that he could look at what options were available or we could order a truck for the future.
I responded saying, "send me what you have."
No response.
I emailed again following up.
No response.
I called the dealership saying I didn't want to work with Ben anymore but to send me the trucks that were available. The new sales rep said, "he probably didn't reply because we don't get the type of truck you want very often."
Ok, then write that in the email and let me know?!
The new rep said he would text me his personal number for better communication.
He didn't.
I called again and spoke with Ben and he mixed me up with another customer telling me, "aren't you supposed to come in today to look at the car?"
Once he got his life sorted out and figured out who he was actually talking to he claimed he never got the emails.
I then received a text message asking if I was still interested because they have two used platinum trucks that meet my criteria... Except I explicitly stated that I wanted a new Lariat.
The truck I'm going to buy is $80k-$90k. That's a big commission check and they don't deserve a dime of it.
This dealership is unprofessional, terrible at communication and doesn't listen to the customer needs (or care). Consider shopping elsewhere.
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February 2024 by Ignacio Chavez
Rafael was very helpful, did not try to upsell me. He was patient listened to what I share in a vehicle and help me me make an even better purchase. Perfect service!
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February 2024 by Wilbur Sameshima
Rafael was an amazing salesperson. He was super patient and helpful.
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February 2024 by Sean McCullough
Raphael was very helpful and very professional did a great job.
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January 2024 by Edgar Garcia
Fast and easy Justin was a great help
On my new purchase !
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January 2024 by Jesus Aldaz
Rafael Calderon was wonderful. I have never had better customer service experience and I recommend him and freeway Ford.
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December 2023 by Angelina Bock
From beginning to end Benji was professional and kind. I love my new car and I would absolutely buy from him again!
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December 2023 by Lex C
I have referred a handful of family members to work with Ben Vigil. He is very professional and informative and has such a kind, and friendly demeanor. He genuinely cares about each client he works with. I highly recommend working with him!
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December 2023 by Todd Sievers
Ben Vigil found the perfect truck for me and was very nice to work with. Not the usual car salesman I'm used to.
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December 2023 by danah lovato
Ben helped with my companies new device department vehicles. We had a hard time finding them anywhere but Ben made it happen. We will definitely be back for our other vehicle purchases in the future.
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December 2023 by Alicia Bock
Smooth and Satisfying Ford Car Buying Experience.I recently purchased a Ford vehicle, and I'm thrilled with the entire experience. I worked with Ben Vigil at the Ford dealership and he was friendly, knowledgeable and made the process seamless. He took the time to understand my needs, provide transparent pricing and help me find the perfect car within my budget. The test drive was enjoyable and the paperwork was quick and efficient. I highly recommend Ford for anyone in the market for a new car - but be sure to ask for Ben Vigil for the best car buying experience.
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December 2023 by TM Arcteryx
Ben and the entire staff were great to work with. Everyone was very kind & professional.
