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September 2023 by Antônio Silva
Would not recommend it to anyone this Branch needs a reality check on manners an people skillsLike just because a person don't Where a suit an drives a Lexus or whateverStill its respect that matters anI didn't get that at all. Worst people on the planetI was just going to open a personal account because I'ma Student an all thatAn they treated me like trash on the street an as for the Woman in black dress or whatever that's the head of that branch she is need to get some act right before she gets jumped by the wrong person
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July 2023 by Tori Johnson
I came in with the need to change and update a ton of different things. The staff were incredibly helpful, kind and friendly. Great experience, thank you!
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May 2023 by brendan burke
I wanted to use their notary service. I was going to open an account to use them but the lady said she wouldn’t help me with the notary. Your a giant corporation who cares if someone makes a small deposit so they can use the notary.
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May 2023 by A B. Yes.
This bank is great! I go there a lot, and two of the staff know me by name. Always great service and I can't wait to see them again!
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September 2022 by Tom Sheridan
They botched a currency exchange. I think it was a purposeful action to later charge me more and pay less foreign currency. I assume they don’t like doing it, so they mess up to deter customers from this service. Either way, this costs time and money.Customers deserve honest rates, it’s the least BOTW can do if their bank is terribly understaffed and lacking decent leadership.
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November 2021 by ELIZABETH GARCIA
No notice of lobby closed and no option of drive thruThis Bank disappoints more and more each day
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June 2021 by Chad Morris
One star is very gracious... truth is worst bank ever. Something goes wrong there is nobody to call. Your denied access to your money till Monday. Can’t even check balances on atms. Card denied till whenever they decide to you know let you have your money. Don’t get an account here and if you have one close it for a bank that you can talk to a person if a problem arrives
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February 2021 by Tysen King
Wait time for customers service call was 2 hours. “24/7 service hours” are you kidding? We were quoted 45 minutes. How do you get 45 minutes quote and then not even get a representative after waiting 2 hours seriously do you only have one person answering phones for the whole corporation?
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December 2020 by Mimi McCroskey
This is not a ‘friendly bank’. When I go there, I make a special effort to treat everyone who works there as I wish to be treated, in hopes that they will respond in a less impersonal and distant manner, which recently they have done. In most every way, they are still inconsistent. I am too lazy to switch my accounts to another bank, which is why I am still there.However my experience with mobile banking is excellent.
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August 2019 by David Price
i HAVE TRIED TO RECOVER MY DEAD BROTHER'S SAFE DEPOSIT BOX AND I HAVE BEEN GETTING THE RUN AROUND FOR THREE MONTHS.
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August 2019 by Belle Elizabeth Krause
Karen Ortega was extremely rude and accusatory as I tried to make change with her. She also had no idea what she was doing a messed up the transaction twice before actually getting it right. Thanks for wasting 20 minutes of my time Karen!
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June 2019 by Gilbert Verhoeff
Update scam alert
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June 2019 by Unkenf Mandelv
System off-line, Again!
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February 2019 by Imani Swait
The bank tellers are always very kind. Great customer service!
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January 2019 by Marty RockyMtn
Is your system ever up? Stop blaming it on others!
