-
November 2023 by mark tidd
Prompt and thorough 65,000 mile inspection of my Audi Allroad. Clear explanation of every diagnostic observation. No alarmist language intended to oversell repairs that either are unnecessary nor urgent. This builds trust which is a hard-earned but coveted quality for any business to have but especially when the customer is far less knowledgeable than the mechanics and is vulnerable to their guidance. Trust builds repeat business that a customer like me will not forfeit for convenience or someone offering “a better deal”.nice work!Services: Vehicle Inspection
-
October 2023 by Ashley Scofelia
This was my first time taking my Audi SUV to an auto shop other than the dealership and I can confidently say Avalon will be my first (and only) stop moving forward. They were incredibly thorough, timely with follow-up, and gave me options with recommended maintenance costs, which were significantly less than what Audi quoted me. I will not hesitate and have already recommended them to friends and family.Services: Air & cabin filter replacement
-
October 2023 by Jennifer Taylor
The technicians and advisors are extremely knowledgeable. They strive to give the best advise and assist in prioritizing repairs according to need and budget. They will even recommend declining costly repairs depending on the technician's overall assessment of the vehicle's health. It's all about doing the right thing with these guys! They are awesome!
-
October 2023 by Matthew White
We had positive experiences with Avalon with our Audis initially. I brought in my Audi S7 for an issue with a rough idle. I was quoted $9500 to replace the injectors because they needed to lift the engine.I was not prepared to make that investment, so I had the vehicle towed to my house. After getting the vehicle back I added injector fluid to the fuel ($20) and its been over a year and it has not had a rough idle or any other issues.The experience was enough for me to stop doing business with Avalon as this was an obvious attempt at customer deception.
-
October 2023 by Tucker Edwards
Wade & Tom are the perfect picture of good service. This shop has taken care of 3 of my VW Group cars for the last 5 years. All the recommendations have been spot on, the technical effectiveness of their services has been unmatched. They are trustworthy, generous, technically savvy, and a pleasure to work with. I highly recommend this shop.
-
October 2023 by Virginia Plasz
We love Avalon. We have taken 3 cars to Avalon over the years and have never had bad advice or recommendations for unnecessary work. When considering a new vehicle I honestly consider whether or not they will work on the make because I don’t want to find a new mechanic. The service is friendly and flexible. I can call them with questions from the road - like if a warning light comes on, or it won’t start. I really trust them to make recommendations for service and repair, and they haven’t steered me wrong yet. I whole heartedly recommend them.
-
October 2023 by Terisha Coleman
Tom was great to work with! While I didn’t ultimately have Avalon repair my vehicle, it wasn’t a result of my service experience. Tom was very helpful, courteous and informative. He really went above and beyond to try to help me.
-
September 2023 by Alex Jennison
Avalon Motorsports is not only one of the most reputable shops in the area, but for good reason. I am continually impressed by the professionalism, treatment, and expertise of the folks at Avalon motors, particularly Wade. I have found a forever shop, and it feels great!
-
September 2023 by Bradi MacSleyne
It was a great experience. Being a woman I have had some really unpleasant experiences with mechanics. But this shop made me feel comfortable and informed. And did great on my carService: Electrical repair
-
September 2023 by Rachel Stone
Dishonest, shady, condescending and unprofessional. They will not do a diagnostic unless you purchase their $700 battery, (protocol) won’t tell you that until after you pay for their services. Insurance had us pick a shop to get my daughters car looked at to get a quote after some water damage. Called first to make sure they could run everything, confirmed.Towed it there. Paid out of pocket to get diagnostics and start the process. They jumped it and drove it around the block to tell us it is unsafe, obviously why it’s there and they refused to continue the diagnose the car unless we bought a $700 battery from them before they would finish the “full “ diagnostic even though we already paid for the diagnostic. (Less than a year old battery) . So we had to drive and “unsafe” car away with out a quote or diagnostic telling us why it’s unsafe unless we bought the battery, even though they got it to start. On a plus note they got the sunroof to close and was able to get the car started, still super unsafe and no diagnostic. Cheers.
-
August 2023 by Morgan DeVillier
They did great work from what I can tell! The sounds I was worried about went away and I got my car back after getting a laundry list of things done within three business days. They even went over with me in detail what needed to be done on the car and helped me point out the priority to-dos. Jennifer was especially helpful over the phone and very detailed in explaining everything. I do think this place is a bit more pricy from my experience, however it’s probably worth it! All mechanics are also very friendly.Services: Tires
-
August 2023 by Samantha Gary
First time customer and will definitely come back for all my car needs! Took my 2009 Jetta in for a suspected broken clock spring. They diagnosed the problem quickly and called to walk me through all the details and the process of repair. They were very thorough and answered all my questions. They even let me know to look out for Volkswagen recalls on the clock spring so I could get reimbursed! Never once felt taken advantage of. Incredible service and incredible team!
-
August 2023 by Nicolás Anzellini Guzmán
The most condescending customer service I have received in the last 5 years. This guy Wade told me that I should treat their recommendations as a doctor's - literally! If I didn't want to follow their $1,500 recommendation (nothing was broken or needed immediate repair) and wait for 2 additional days for the work to be completed I should go to a different doctor.If you don't want to deal with supercilious mechanics that will recommend stuff that you don't actually need my suggestion is to go spend your hard-earned money somewhere where they value your opinion as well as your business.Service: General repairs & maintenance
-
July 2023 by Andrew Baisch
Serviced my Audi and always did a great job. Reasonably priced, especially if you want to take care of your car. They clearly care about their customer's cars as if they were their own.
-
June 2023 by Manny Garcia
Really great guys! Great experience! These guys were always in communication with me. They also bent over backwards to make sure I was happy and satisfied! I appreciate the amazing service and professionalism! This is the place for my Audi!
