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May 2023 by t2 nerb
Didn't notice a manufacturing defect where (1) the lapel on my Veilance Indisce ($700) would constantly unfold itself and (2) an abundance of wrinkles along the front seem that just don't go away. Unacceptable given the price paid + having worn it out only twice since I received it in the past month.Took it in store for an exchange, to which I was denied because it was already worn. (Not sure how I could've worn it in a way to cause the defects listed above).Terrible customer service. The manager (blonde lady at the time) was also disrespectful and dismissive of all of my concerns. Won't be shopping with Arcteryx anymore.
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May 2023 by Google user
Didn't notice a manufacturing defect where (1) the lapel on my Veilance Indisce ($700) would constantly unfold itself and (2) an abundance of wrinkles along the front seem that just don't go away. Unacceptable given the price paid + having worn it out only twice since I received it in the past month. Took it in store for an exchange, to which I was denied because it was already worn. (Not sure how I could've worn it in a way to cause the defects listed above). Terrible customer service. The manager (blonde lady at the time) was also disrespectful and dismissive of all of my concerns. Won't be shopping with Arcteryx anymore.
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March 2023 by Claudia
Excellent store! It’s easy to come in every time and find what I am looking for. I found the perfect GORE-TEX gear I was searching for.
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February 2023 by Kyle Jepson
The staff did not ask questions about a gift return and the told me they could not reverse what they did. The worst part was that the manager was not even apologetic.Super disappointing for a high end brand to have absolute the worst customer service I have experienced.Love their stuff but will find new brands with better customer service and actually care about their customers.
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December 2022 by Matthew Rich
Nice selection of quality gear. Staff is nice and the manager Jason was really helpful! Top notch service.
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January 2022 by Clever G.
Good brand name store with not much of content in the store. Hope they will have better merchandise with more varieties
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January 2022 by Ty Walsh
Can make online purchases and return in store. The staff was very helpful.
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January 2022 by Dianne Skramstad
Amazing staff and customer service....great product and availability!!!
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December 2021 by Mark Sandusky
The community events that this store hosts are awesome - thanks Mario!
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December 2021 by Jodi Reed
They gave me very poor customer service. Made a 40 minute trip into the store after an employee told me they had plenty of small running mittens just to find out they had none.
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October 2021 by Jeff Anderson
Wonderful staff, always friendly and willing to let me try things on over and over with no pressure or rush. Their products are worth the money, but it’s good to be certain of size and fit before spending. I’ll definitely keep going there for my outdoor clothing!
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September 2021 by Lu L.
Being a teenager and shopping in Cherry Creek can be a struggle, people never take you seriously or show you respect when attempting to shop around here normally. This store and experience was a breath of fresh air however. From the moment I walked in I was greeted from the very friendly staff and immediately helped with what I was looking for, they weren't pushy and were just engaging enough, and helped me with all the questions I needed answering regarding the garment I was interested in. I highly recommend this location to anyone interested in picking something up at Arc'teryx.
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July 2021 by Trey Meckel
I love Arc’teryx products - always impressive design. Today, I was looking for a simple city backpack and some repair tape for a down jacket. They had a perfect backpack (see photo) and gave me the tape for free. Super friendly staff. You have many choices in Denver for your outdoor equipment, but if you are near Cherry Creek, you owe it to yourself to stop by. Small store, but pretty cool.
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June 2021 by James Tvarek
I love Arc’teryx clothing…. It just seems to fit me well… I stopped into their store in Cherry Creek North for the first time and received tons of great customer service from Roxie … . Roxie heard my wishes and was searching everywhere… the back.. the front ..and the internet… to find just what I wanted… thank you Roxie … !!
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May 2021 by James T.
I love Arc'teryx clothing.... It just seems to fit me well... I stopped into their store in Cherry Creek North for the first time and received tons of great customer service from Roxie ... . Roxie heard my wishes and was searching everywhere... the back.. the front ..and the internet... to find just what I wanted... thank you Roxie ... !!