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September 2024 by T2
Do not use this agency. Complete nightmare settling a claim. Rude & no assistance.
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September 2024 by Tuberose
I wanted to thank this office specifically for their dedicated and understanding support to my claim with American Family, regarding an auto accident that I was in that resulted in high medical bills and I am still receiving treatment to this day and have chronic pain since the auto accident (3 years ago) that won't go away. I never imagined it would be so difficult to get a claim payout for my auto injuries, American Family was offering me zero dollars for my UIM coverage (because the at-fault drivers insurance didn't have enough coverage); once I ended my relationship with my lawyer I communicated my claim difficulties to Jaslyn and she escalated my claim to upper management with Eden's help as well, both of them were so helpful and understanding with my claim frustrations and I felt so understood by them and like they really cared. Finally some people who wanted to help and cared. I also reported American Family, the claim adjustor and the IME doctor all to the Division of Insurance (DORA), and within 2 weeks I had a full payout offer on my policy from American Family. If it weren't for Jaslyn's and Eden's help my claim would not have gotten the attention it deserved/needed, so you will be in good hands with Abbie Tanner's agency if help is needed with getting your fair claim payout.
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September 2024 by Pam
Excellent customer service and they saved me several hundred dollars.
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August 2024 by veronica martinez
I have to say I am a proud customer of American Family Abbie David Tanner Inc, and have been for a few years now with this same agent. I am more proud to say that I am treated with respect, and treated like family. Paul who I met a few years ago had always from day one goes over and beyond my expectations, all my questions and concerns are answered in such detail, (and I ask a lot of questions, more than once the same question) and I am never treated like a bother. He is always very attentive and carefully listens to my needs and wants and helps me on life decisions for the unexpected, expected and everyday insurance needs. Paul is truly a pleasure to speak with in person and over the phone doing business with him is life changing, thank you Paul, for always making me feel like I am family!
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August 2024 by Conner Dorris
Paul made everything so easy. First time buying home insurance and bundling everything together. He explained everything in a very professional but understandable way. So happy I got to work with Paul!
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August 2024 by Christopher Robert Cedillo Jr.
Liliana helped me with our family fleet and home owners insurance today. Thanks so much for pointing out all the discounts we qualified for. Yous guys are great!
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August 2024 by Randy Brenneman
Great agency that cares about its clients. Paul is super knowledgeable, friendly and gets things done. Awesome customer service
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August 2024 by laura perez
Paul Nguyen Was amazing!! Give me a discount plus great services. Thank you
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July 2024 by Ashley d
Paul is fantastic. He has been so wonderful to work with in restructuring our policy and answering any questions I have. He is quick to research and always calls back when he says he will. I will recommend anyone to this agency and have been so happy with them!
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July 2024 by Tyler Stevens
Heaven, Abbie, and the team at AmFam have gone above and beyond to help us and we are very appreciative! We chose not to switch insurance earlier this year and Heaven reached out around our renewal timeframe to check in and see if they could get us a better rate. Not only did we get a better rate, we upgraded our coverage in a multitude of ways. Heaven was very responsive and courteous throughout the process, and we highly recommend this agency if you are in the market for insurance. Thank you again, we really appreciate Heaven and your agency!
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June 2024 by Birgit Halliday
Asking for a review, but cannot return a phone call
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June 2024 by Becca Hart
I have been with Abbie's agency since 2011 for both home owner's insurance and car insurance. Abbie is great. She's attentive, and provides authentic care and solutions to problems. Her staff is equally attentive. I would highly recommend this agency for your insurance needs!
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June 2024 by Kristy Wingfield
Immediate response, great attention to detail, plus actual FOLLOW-UP (because business owners get busy and sometimes need a little reminder) - they went way above and beyond just having someone throw a policy in your face. I became so tired of being a "number" with other agencies, and I remembered Abbie from college. So glad that I moved to her services. :)
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April 2024 by Emily Muniz
Paul is great to work with and always so kind to help answer questions we have around on rates and ways to save money!
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April 2024 by Katia Amaya
Paul was super fantastic helped me and understood me very good most definitely recommend.