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March 2023 by Emily Hammer
We have been working with Top Shop for years, and they are always professional, respectful and helpful to our buyers. They are a great partner to work with on a daily basis.
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July 2022 by Tim Jacobson
The Kitchen Remodeling job they did for my home went amazing!!! 10/10 would recommend.
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February 2022 by Suzy & Brandon
Rob helped us with new cabinets, pulls, countertops, and butcher block when we remodeled our kitchen last year. He was responsive, fastidious, and helped us manage cost.We had a tight deadline to get the kitchen finished before our baby arrived. Rob made sure to contact us regularly and coordinated the delivery dates of each item so we could finish on time.Rob caught a number of flaws in our initial layout like conflicts between refrigerator door swings and adjacent cabinets, and tolerances at existing doors. Really appreciated his exacting review of the design.Rob also helped us price many variations of cabinets and countertop materials so we could hit our budget without feeling like we sacrificed the design. He offered ideas like thinner countertop to afford a more expensive material or alternate cabinet boxes that reduced costly drawer count.Great experience start to finish, would highly recommend!
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November 2021 by Carlos Mira
good product but if you are going to order your cabinets it takes a long time to deliver them
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April 2021 by Josh S.
Great shop! They have a nice design showroom for creating your kitchen or bath with very helpful and insightful designers. Their products are top notch at a fair price. Installation was well timed and well communicated. I would highly recommend.
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April 2021 by Jason W.
I am the V.P for a general contractor in Denver, Colorado and this is my experience with the last and final job I do with the Top Shop (aka American Cabinets and Flooring) I used the Top Shop for my cabinet needs on a project that started May of 2020, it was a $15k kitchen remodel that was a nightmare from the start. They had a "sales guy" come out measure the kitchen and tell me he had everything he needed. I then talked to "sales manager" when I was ready to order and he informed me that they fired that "sales guy" because they didn't have the paperwork for my job among other jobs and would need to come out and measure again. I then meet another "sales guy" out there and he again measured the kitchen and said he had everything he needed. I trusted him and placed the order with the Top Shop. They were only supplying the cabinets as they don't have installers that are good enough to install per "sales manager". I received all the cabinets in late June and when the delivery guy called me and said he put them in the garage I was a little taken back as I had guys working at the house and there was no such delivery. When I called him back he said "oh I put them in this open garage but it was the wrong house" So they just threw them back in the truck and brought them to the correct address. Now comes install day. I went to the garage where the cabinets were and began to lay them out throughout the house where they go. I got through all the ones I could and found out there were over 15 doors that were ordered or made wrong and I had over 15 doors I couldn't use, complete cabinets that were never ordered that were delivered and a complete mess. They sent that same "sales guy" out who did the first order to get the correct measurements of what was wrong and to re-order. Well the delivery came again and I had to drive an hour to go pick them up at their shop. I picked up the doors and made my way to the jobsite. Well of the 15+ doors 6 were correct and un-damaged. This would become a reoccurring theme over the next 8-9 months I would receive a door here or there, some would have cracks, one would be good all the while I or one of my guys would have to make the hour long trek to their office then to the jobsite (you know we all work for free and gas is free so this wasn't a financial burden at all) Well today April 5th 2021 I finally received my last door albeit it still has paint cracks where the door stiles come together that I will have to pay a company to fix because they say this is "normal" I have asked them to cover 8 of the trips we have had to make, we made probably 12-13 and a $500 customer inconvenience charge so I can give my customer a gift card for the year long inconvenience this has caused and they simply refused. I talked to the "owner" and the "sales manager" on several occasions and they say that the manufacturer won't do anything. That's funny because I bought and paid the Top Shop for the product not the manufacture. Do yourself a favor and don't go anywhere near this place. They will take your money and blame everything on the manufacture. Seek out other companies and stay away from this one. The "owner and sales manager" have zero customer service skills and don't care about the customer. I normally don't write bad reviews but when asking for a little something for the year long troubles and to be told it's not their responsibility made me feel compelled to make sure others don't go through what I did.
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March 2021 by izzy steucek
Today I walked in to the store to ask about flooring, and was treated with incredible disrespect. First, the associate who greeted me was hardly bothered to get up, or even point me in the right direction. She also took over three minutes to even find & put on a face mask. When she was finally trying to show me some flooring options she said, "well this might be an issue because we have a $300 minimum" (I am young, but am helping my family with a serious remodeling project). Overall I did not feel welcome, safe, or respected. I will not be returning to this business.
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December 2020 by Josh Casey
Great experience! Clay provided a great kitchen design and helped guide us through the entire process. He was great to work with and I highly recommend.
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November 2019 by E I
Open by appointment only
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November 2019 by Josh Frakes
This place is the biggest waste of money ever. Do yourself a favor and go anywhere but here. You go to a place by Cherry Creek and pay top dollar because you expect it comes with the best quality and the best customer service. Ha. Not here. I spent tens of thousands of dollars doing cabinets in our whole upstairs, good quality stuff. It arrived back in November the week before Thanksgiving. We were supposed to have it installed the week after... a week before Christmas... and the job is still half done. The installer was over booked and they had one guy doing my entire house and the poor guy literally had to come when he was done on other jobs to finish mine. Then the pay sheet they gave him, half way through the job, they tell him, oh whoops that was the wrong pay sheet, you’re making half what we told you. Then the cabinets were not what we ordered. One was too small and one was too big... their solution? Cut the drawer that was too long back, losing the ducktailed edge, and re glue it, and add trim to the smaller cabinet. So how I have a completely jerry rigged drawer (which the drawer slides didn’t fit, so it’s still not installed, and a smaller cabinet than I ordered, with awkward spacing. Since the cabinets were delivered I’ve gotten no phone calls from them, I’ve gotten no email responses to my emails, and they offered my GC a $225 credit for the mistake, without so much of an apology or follow up call. Here I am two months later, with my job still not done, and they can’t even reach out.m? When they get your money, you don’t matter anymore. Please, do yourselves a favor, and go elsewhere. The cabinets are not worth the premium for their incompetence and complete lack of customer service. I literally hate posting bad reviews, but this has left me so disgusted, I spent as much as a VERY NICE car on cabinets, and I’ve had the worst customer service in my life. Home Depot or cabinets from China would be better use of your money and time than giving these people your business.
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October 2019 by Diana S
Extremely poor work ethic!
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August 2019 by Shirley Brice
Great place to buy cabinets or counter tops! Friendly, good prices and solid products. We couldn't have been happier with this company! Would highly recommend American Cabinet & Flooring!
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August 2019 by Jeremy Trujillo
This company installed our quartz countertops. One area has two cracks that continue to grow and the company will not repair or replace the cracks since it's been longer than 12 months. The crack was not initially noticed since it is white quartz. It also took months just to get in touch with someone. I initially spoke to someone and they said they would repair it for free, then they went MIA and after leaving multiple messages I had to hunt someone down to get back to me. In the end they wanted to charge me $500 to repair the crack instead replacing product for free like I was initially informed.
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August 2019 by Pattie Distefano
Darren S. is great to work with! :)
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June 2019 by Evan Irons
Open by appointment only
