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March 2024 by Kara Renner
I called Sunday night to see if they could help my partner who was in pain from wisdom teeth surgery (dry sockets) and on the phone they said they could check him out and prescribe something to help him. The dentist who did the surgery wasn’t replying to us. We get there and the doctor told him they were too concerned about him getting addicted that they couldn’t help him. It really sucks that the stigma around pain medication is preventing folks from getting the help they need. The doctor said he was inflamed and prescribed anti inflammatory meds, but apparently her computer “stopped working” so she couldn’t prescribe extra strength ibuprofen or a mild pain killer. The doctors here should really have better judgement. I’m giving two stars cause the person at the front desk was super friendly.
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March 2024 by Angelica Williamson
Inattentive service
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March 2024 by Kate
AfterOurs Highlands location:Been waiting on blood test results for over a month. I’ve called and emailed several times. No response…no one ever picks up the phone. The tech who took my blood was googling on her phone on how to draw blood while in the room with me…I asked if she was okay to draw my blood and she said yes. Getting my blood taken was very painful, the tie on my arm was so tight, I was afraid it might actually cause some kind of permanent damage and couldn’t help but pull on it for some relief while she tried to figure out what she was doing. When leaving, I was told that the doctor would contact me within 2 day. No one ever contacted me. Now I’m getting bills from quest and AfterOurs, still no results or communication. How is not getting back to a patient with blood test results legal/NOT malpractice?! I feel completely ripped off and taken advantage of. AVOID AT ALL COSTS!
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March 2024 by Matt Mulder
The doctor was great!
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February 2024 by Matthew F.
Edit: They refunded the second copay and took good care of me. Very kind and concerned. They took fine care of me when I cut my thumb. I was told by both the nurse and the assistant that there would be no copay when I came back to have the stitches removed. There was one when I came back. Always disappointing to pay more money than you were told but at least my thumb is ok.
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January 2024 by Isabel Portillo
Waited for 30 minutes for check in. I had an ingrown toenail. The lady said she can’t do nothing about it. So I left home crying my with such pain she only made my toe worse. It still bleeds a lot.
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January 2024 by David Songy
The staff was friendly, professional, and very helpful. It was amazing to be seen so quickly and without hassle.
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January 2024 by Amanda F.
Went here because it was the only urgent care open and I didn't want to spend hours at an emergency center. Everyone was so nice and it was fast and efficient. I am surprised at the bad reviews and most of them are kind of dumb. People aren't always gonna be in the best mood. That's ok! All I know is they were nice to me, the place and staff upheld cleanliness and they treated my wound with care.
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January 2024 by Cary P.
I wanted to write a review to counter act the 2.5 stars they have. I was so nervous to go here because of the low ratings but it was the only place open late at night. So glad I gave it a chance! The staff was so great, especially the doctor I saw. They were efficient and friendly. Doctor and nurse really listened to me and wanted to do everything they could to help!
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December 2023 by Marie Erickson
I was on vacation with my family when I slipped and fell Friday night, 12/8 and hit my head. Closest Urgent care was this one and the staff was fantastic. One of the nurses said I had to have a better story than just slipping so he was coming up with some creative scenarios to keep me on the light side.Kat Snyder, NP examined me and said no concussion but I would need staples. Cleaned the area, numbed area with lidocaine and proceeded to pop in 8 staples.In and out in less than 45 minutes and didn't have to go to ER (bonus). Lucky for me it was a slow night maybe due to snow storm.Appreciated their Levity and professionalism.
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December 2023 by Brittany Bouffard
Really appreciated the care at AfterOurs at my one-time visit here late on a Sunday. Front desk was professional while doing a ton of work, and the doc was fabulous and efficient. Same for X-ray provider called in. They were busy (since nowhere else nearby was still open!) but handled it very well.
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November 2023 by B T
Took my son and my daughter here. The Dr and the nurse were amazing and helped us very quickly. The service was the best I've had! Thank you Julio!! Top notch service!
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October 2023 by Em Roblero
I took my son to be seen on Saturday. The waiting area was full and we expected a long wait because there was only one person in sight. This was not the case! Miss Bella did a phenomenal job, working multiple tasks with a positive attitude. She also noticed my English wasn't the best and respectfully asked if we prefer to be spoken in Spanish. One thousand times YES! I love that she asked first. I took my son in a second time on Monday and Miss Bella was there again and once again, very respectful and quick. We never felt rushed by her or the doctors despite it being busy both times.
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October 2023 by Gregory Meadows
The staff was amazing. Cassandra really helped me out when I came in late in the evening with my injury. They were understanding and empathetic. I am grateful I went here versus the ER.
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October 2023 by Trisha Black
Bella was an angel and she managed the overwhelming flow of patients with ease. Stephanie the PA was especially diligent and focused on my needs and being the most compassionate and supportive healthcare professional. I am so grateful for their patience and skill. Thank you for your time and service.