Perl-Mack Ace Hardware is noted for its great and helpful guest service, with a very knowledgeable and friendly staff always in a good mood and ready to assist. Customers report that employees are extremely helpful, going out of their way to look up items, walk customers to products, hold parts, and provide clear explanations. The store is praised for having expertise, such as in re-keying lock cylinders, where others could not help. Many express appreciation for supporting this locally owned business and state they will be coming back every time.
