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January 2024 by Douglas Raven Jr
Horrible customer service, they keep calling me stating I'm past due, haven't missed a payment since I begin and I'm on easy pay. 15 mins on hold every time I call? Steer clear of this place.
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January 2024 by Joe Flores
Great staff. Always work with you. Just give them a chance and you'll see what I mean.
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January 2024 by J
Called this location over 15 attempts. NO ONE ANSWERS. Spoke to someone after the 15th attempt and they said someone would call me back. Never happened. My opinion this is terrible customer service. You can never get a hold of any at this location. I recommend going elsewhere, where your business Is appreciated. Get it together A A Ron.
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November 2023 by Fashawna Portillo
I'm so frustrated I have bought a washer and dryer with them and paid over 3 thousand my washer went out and they fulfilled me by bringing me a loaner which I was happy and satisfied well my dryer went out next and all of a sudden they're saying they can't help me with a loaner because I already paid it off which even though I had a 60-day warranty they can't help me with it and this is after two people two different people told me that I was going to be given a loaner they're saying they can't give it to me because I paid it off and I don't have an active account with him to show my address which is ridiculous because now I am buying a living room set from them which I've been paying for the last 6 months but I don't have an active account which makes no sense to me when I have an active account with them Matt the supervisor whom I spoke with basically makes me feel like I was the one being an rude which I'm not going to lie I started being assertive not aggressive and frustrated because I am in desperate need to dry my clothes I can't hang them up outside nor around my house but also letting me know that they will try to get it back to me as soon as possible which I have to agree to you know honestly they would have told me they weren't going to help me with a loner in the beginning I would have actually called an appliance repair person to come fix it okay yeah that's my story and my frustration
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October 2023 by Mike Allen
The worst customer service I've ever had got use damage furniture when I ordered new then when it came to delivery it was 3 days late plus when Aaron's showed up they forgot half of my stuff then the icing on the cake was being charged and over charged for the furniture I didn't even have..long story short the girl that works the counter needs to be let go won't ever go back...
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July 2023 by Lavette Hendrix
I've been dealing with these guys for awhile. Lil sketchy at first. Because I had payments coming out at all different times. But since Andres has been there things been good. He was able to help me resolve a lot of issues. I've been paying off stuff. This team will work with you. Just talk to them. Thumbs up to the Workers. Andres,Delfina your key people. And Carlos always has inspirational words. Two thumbs up to this store.
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July 2023 by Timothy Andrews
So the people in the office and store are awesome. They worked with us. The drivers (not all of them) were a little disappointing. They did their inspection of a bed that was going back to the store, which is fine. Once they found out that I had pets, they were making it seem like we had worms. They said they had allergies towards pets. Well, I have news for you 75% of the world has pets. You took a job where you pick up and deliver items to people's houses that have pets. Maybe you should have thought about that before you took the job. I have seizures. I know what jobs I can have.
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June 2023 by Stephanie Thiery
Absolutely the worst place ever.Delivery Drivers were incredible.I'd put my order online for the unit I wanted.Manager talks me into a BETTER DEAL. But for a bigger payment. I took his word I was getting what he called "A SWEET DEAL". To be paid off sooner for more money.He promised me I was getting a nice clean item.It was dirty it was dented it was not even wiped down to make it look clean.Total Fraud.
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June 2023 by J Marv
I just wanna say that Carlos and Zeke were great today and I am very appreciative of their professionalism and customer service. Thank you guys.
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March 2023 by Shell Bell
If you could give negative stars I would! I was lied to and they have caused me the most horrible mess. We have a family member that was supposed to be in our home hospice with us and has been unable to enjoy their last days with family because this company refuses to deliver the product they assured me they would. Now we sit watching our family memeber die alone because Aaron’s robbed us with their deceitful sales tactics and untrained staff. GO TO RENT A CENTER
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March 2023 by Rachael Coleman
Trying to coordinate to pick up their furniture and they keep ignoring my call and dodging picking it up. Very rude and disrespectful when I'm just a third party trying to help someone make sure they don't get screwed. Would never use again
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February 2023 by Joseph Chavez
Carlos Rojas was a great help no pressure gave us time to talk about our purchase. Would recommend him 100 percent.
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February 2023 by Ribloos 691
Very100x poor customer service I do not recommend this place at all, they’re favorite words((it’s still processing we’ll update you tomorrow)) which they never do.
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February 2023 by Jam W.
Excellent service got us what we needed in and out just like that in an efficient time manner
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February 2023 by Alexandra Martines
Come to Aaron's here at the store on Wadsworth team was awesome friendly fun environment was great clean enjoyed being in here and even though I'm not ready to rent I'm just shopping when I do I will come back they have made me feel welcome and very professional
