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January 2024 by Sang Huynh
Purchased my second vehicle at Rickenbaugh Infiniti today. My experience was great as always. Thanks to Rick Forlenza for taking care of us through out the whole process. He was very helpful and enlighten. I would definitely recommend Rick for any vehicle purchase at Rickenbaugh Infiniti.
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January 2024 by Will Crower
I recently took my Infiniti to the Rickenbaugh Infiniti dealership in Dacono for service. The staff there was incredibly friendly and they provided a very high level of customer service. The waiting area is absolutely spotless and furnished beautifully. They had a nice selection of coffee and tea options, and even some snacks as well. I would have given them 5 stars if the service didn't take so long, but even though it did, it was nice to be in such comfortable surroundings while I waited. My service was completed by an Infiniti-trained mechanic, and the charges were reasonable. I would recommend this dealership for servicing your vehicle, and I plan to return again in the future!
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January 2024 by Kate McElroy
We will be loyal customers to Infiniti and this dealership. Their service is white glove and the car buying experience is uniquely comfortable. Thanks to all the kind and professional staff at this location.
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December 2023 by Sergi R
These guys have been the absolute best service I’ve ever had. Stanley helped me find my QX60 and helped me get it for such a competitive price. Now the service guys have always gone above and beyond. I don’t think I can think of any organization that has better service. So much professionalism, and such a cool environment to hang out in. If you’re between two brands, go with this one and go with the guys in Dacono, they have been the absolute best!
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December 2023 by Tiffanie Furnier
I was not happy with the valuation I received from this dealership (I received higher elsewhere) and the sales associate got very defensive and argued with me. It was a terrible experience and I left almost immediately. I have been told that that person was on his way out anyway, so I'm glad no one else has to do business with him. When I expressed my frustration, the GM did a great job handling the situation. If I do come back to this dealership, it will be because of him.
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December 2023 by Jane Spies
We just bought our Infinity QX50. We just love it. We were treated so great the moment we stepped inside the dealership. Navada made us comfortable and non pressured at all. She listened to what we were looking for and showed us different options. We are not big technology people so she needed to explain all the amazing options it had and she did so very patiently. We even went back a week later with questions which she took the time to explain. She made it easy. Thank you for a wonderful experience.
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November 2023 by Travis Fegler
Had an awesome buying experience getting our new QX60. Thank you, Nevada, for all of your help!
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November 2023 by Alex Manzanares
Rickenbaugh Infiniti is incredible to work with . Just picked up my Q50rs due to having to get a new car on such short notice but the process was super quick and easy thanks to Michael Prasad. He checked up on us throughout the process and made sure we were doing okay or needed anything. By far the best and quickest business I’ve dealt with a dealership compared to any others.
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November 2023 by V
Bought a new car here with Mr. Mike Prasad. He was a great salesman who made time for me and responded to my messages even after hours. I appreciate the help he has been and how easy he made it!
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October 2023 by Emilee Ritter
Rickenbaugh INFINITI is incredible to work with. I just had to buy a new car under a stressful circumstance (my car was totaled and the insurance process took forever), and Nevada Jenkins went out of her way to find me a car in my price range, and expedited the entire process. We were able to communicate via text and she was supportive and helpful. I don’t think I’ll ever buy a car at another dealership again.
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October 2023 by Ben Brummerhop
I just picked up our new QX50 and had a great experience with Nevada Jenkins. She was amazing, very knowledgeable and took the time to show us all the ins and outs of our new car. This is a great dealership, but Nevada was definitely the star of the experience.
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September 2023 by Laszlo N.
We recently took my wife's 2020 Infiniti QX50 to Rickenbaugh Infiniti service department for an oil change. I typically service my own vehicles but just didn't have the time. When we arrived the rep talked her into a tire rotation for $35. An hour later they were done with the car and gave us the bill which was much higher than they quoted for an oil change. My wife paid it and started driving away as I looked over the receipt. They charged us $13 for clips they supposedly broke taking the belly pan off. I asked why we had to pay when they broke them and they said they always break. I did the last oil change and didn't break any of them. They charged us for 6 quarts of oil at $7 a quart when the owner's manual and all other sources I looked up call for 5 quarts with a filter change. When we later challenged them on that they said it took 5.6 quarts, which NO source says, and they said they can't charge for partial quarts even though it was bulk oil. Next, they put a sticker on the windshield that showed we needed another oil change (synthetic) at 5000 miles despite the owner's manual showing a 7500 mile oil change interval. They charged us for the $35 tire rotation that THEY DIDN'T EVEN DO!!!! Even the receipt said they didn't do it due to tire wear but they billed us for it anyhow. We were charged $10 for "shop supplies" on top of their $200 per hour rate which is quite a ripoff. Why isn't that in the cost of an oil change? They also offered us a set of tires at 30-50% higher than we can get the same tires elsewhere, even though it was supposedly a "buy 3 get one free" deal. We got a $35 refund but that's all. If you do business with these people, watch your receipt closely. Better yet stay away from them.
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September 2023 by Charity Mullins
We recently purchased a car, and could not be happier with the entire experience. From the moment we walked into the dealership, we were met with exceptional service.Michael Prasad was an absolute delight to work with. He was knowledgeable, patient, and went above and beyond to help us find the perfect vehicle. He took the time to listen to our needs and preferences, ensuring that we got exactly what we were looking for.Throughout the process, he provided valuable insights about the different car options, and his expertise was truly impressive. We never felt pressured or rushed, which made the car-buying process enjoyable and stress-free.If you're in the market for a new car and want a fantastic buying experience, we highly recommend Rickenbaugh INFINITI and specifically ask for Michael Prasad. You won't be disappointed!
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September 2023 by Niki Stotler
I had an amazing car buying experience with Mike Prasad at Rickenbaugh Infiniti. I had been researching cars for awhile and was trying to decide between the QX60 and the QX80. I made plans to stop by the dealership after arriving back in Colorado from a business trip. After spending time with Mike and driving both the 60 and the 80, I decided on the QX60. However, because the size was smaller than my current car, I had concerns about it being big enough to accommodate my daughters wheelchair in the back. Mike was nothing short of amazing. Since I was just returning from a work trip, the chair was 3 hours away at my home in Salida. Mike was incredibly patient while I worked with my husband getting measurements for the chair. Mike then worked with me to ensure that, based on that information, the car would work. I was ready to make the purchase and then got nervous about moving forward without physically having the chair with me to ensure it would be a fit. Mike was incredibly understanding and patient, assuring me that he wanted me to make the best decision for my family. He gave me numerous options to try and avoid a second trip back to the dealership. In the end, I decided to come back the next day with my family to ensure the vehicle would fit our needs. When we arrived the next day, everything was ready for me, the chair worked, and in less than 90 minutes the paperwork was complete and we were out the door. It was so nice working with people who understood how important this piece was and who never once made me feel pressured to make a quick decision I might later regret. I would absolutely recommend Mike and Rickenbaugh Infiniti to anyone looking for a amazing and positive car buying experience.
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September 2023 by robert rogacki
Nevada was amazing to work with. She had us in and out so fast with our new car! Couldn't be more grateful!
