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March 2024 by Jacqueline Batts
After spending years with a botched fireplace job that another company did, I was finally ready to take my chances again to get the dream fireplace I always wanted. I contacted Inglenook and Kim made me feel at ease that what I wanted was within reach. I explained my wants and she showed me exactly what I was thinking. I scheduled my install with Brian and he was very knowledgeable and quite honest with his quote. I could hardly wait to get to the installation day. Well that day just happened and couldn’t be happier. Brian, Justin and Roger came and respectfully completed the job and answered any questions I had. They did a phenomenal job and I would recommend this company team for any fireplace needs. Hands down a wonderful company to work with.
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March 2024 by Jim Boberg
The employees at Inglenook Fireplaces are incredible! The stove I bought needed parts. The service person, Kylee, was gracious and helped me every step of the way. Very friendly and polite. She took time to understand my problem and fix it. Mike, another employee, also helped. He got on the computer and helped to figure out what was wrong. Brian from the back, great guy. Knows the products very very well. Then there’s Tucker…who doesn’t like black labs!Inglenook is my go to fireplace store!
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February 2024 by Mike Roberts
I have bought three stoves newest one quadfire wood burning insert over $4,000 broken glass under warranty called many times got no response and no new glass will never do business with them again
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February 2024 by Rodney Jones
Friendly informative staff. Fast service and loading
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February 2024 by Christopher J “CJ” Davis
Best place in Conifer for all your Fireplace, BBQ , Pellet stoves, Chimney Sweep services
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February 2024 by Jon Lind
As much as I would love to recommend this place, I can’t. Since the new ownership, I have struggled to get any legitimate support from this business to a point I am circumventing Inglenook and dealing directly with the manufacturer.Recommend mountain hearth and fireplaces in Evergreen, one phone call and already a night and day difference regarding service, product knowledge and actually directed me to a solution and I didn’t buy from them.Hey Mark,Couple of things to clarify. I am not trying to dog on your staff. Yes I think they are a good team. I am simply reporting the facts. After 2 attempted truck rolls, and a 30 minute conversation with you about the issue in your store(again). A $400 thermostat to replace my new, but yet “obsolete” thermostat .I am still without a working stove. I simply have a lack of confidence and this is what it took to get your attention on my issue.And your response is to delete my file and not respond to my email about a refund for the thermostat I needlessly purchased based on your resolution process. A reminder, this is the second winter I have missed without a stove and after dropping over 10k to purchase my equipment from you, I’m sure you can appreciate the frustration, and my perceived lack of support.
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January 2024 by Genevieve Henderson
Call ahead to make sure they are open and that they actually have wood pellets. Google Maps said it would be open on 12/31 till 12 noon. Not true. Closed the whole day. Last time I visited they were completely out of wood pellets.
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January 2024 by Kyla Reinoehl
Great experience! Definitely the place too go! Tanner was super nice and helpful
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December 2023 by Jim Snyder
Had a wonderful experience in purchasing my new wood stove and numerous installation components. Kim is a very knowledgeable and delightful salesperson leading me to the right product selection for my application. Also received great guidance from the technical team in guiding me with installation questions as I chose to install my new stove myself. I highly recommend Inglenook Fireplaces in every way!
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November 2023 by Tianna Williams
If there was lower than one star, I would give them that.This place is an absolute joke. By far, the most incompetent group of people I have ever worked with in the service industry.We bought a brand new insert (a large financial investment) in mid-August and paid thousands in installation fees and it STILL isn’t operational. Not only are they non-communicative, but we have been subject to TWO No-Shows now because “they don’t have us on the schedule” after making the appointment with us on the phone. Are we just pulling appointments out of our tails and putting them on the calendar? I don’t think so. We have already paid in full so we are the suckers for that…Save yourself the headache and go anywhere else.
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November 2023 by Karen M.
We bought an Iron Strike wood stove from them four years ago and it was installed by a third party. Within six months of installation the metal tubes that are in the interior ceiling became dislodged toward the back. Inglenook would not service the until and said they stopped carrying this brand. We've never been able to find any one to fix it for us. My husband pounds the tubes back in place the best he can but Inglenook sold us a defective unit with no recourse.
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July 2023 by Debbie
Had a gas leak in my fireplace. Levi and Tanner were the service guys. They replaced my valve, took my fireplace completely apart, and cleaned it! It's like a brand new fireplace! They were very knowledgeable and professional. I highly recommend Inglenook! I won't use anyone else!
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July 2023 by Rachel Augustine
We highly recommend Inglenook Energy CenterWe had them come out to service our gas fireplace and free standing gas stove. We could not have gotten better service!! Levi was so professional and knowledgeable and fixed a couple of issues we having in addition to the service call. The price was what several area competitors quoted for just servicing the gas fireplace!!!
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June 2023 by Rosalie Brennan
Inglenook cleaned my pellet stove. The technician was on time and was very friendly and polite. He did a great job cleaning the stove and left no mess.I brought this stove from Inglenook too and highly recommend them for sales and service.The preseason discount on cleaning was nice. Highly recommend.
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May 2023 by Titus Hoffman
Inglenook Fireplaces provides high quality customer service and is fairly priced. The chimney sweep showed up on time and thoroughly went through my stove and chimney and offered recommendation on how to fix some of the additional issues I had that could help increase the performance of my stove. He performed a great overall inspection and cleaned and cleaned up well when he finished sweeping the chimney. Great work and customer service.