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September 2024 by Kerri Showalter
Dr. Q is fabulous, as is her staff.
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August 2024 by Jasmine rigby
My young greyhound is experiencing some confusing & concerning spine issues. At a loss for next steps, I called 32 vet clinics just to make sure I fully explore all options to choose the most cost-effective route for treatment. I have yet to visit this clinic, however, if symptoms don’t improve through less-intensive options they are my number one next step. The customer service I received was absolutely exceptional- they took time to give me a detailed and accurate depiction of treatment & pricing. They showed empathic authentic concern, and even followed up with me next-day on a supplement inquiry. I had to speak towards this, thank you for caring!
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April 2024 by Steve Kramer
The best.
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March 2024 by Kelly Del Margo
Very kind, caring staff. They are really looking out for the well-being of the animals and their people!
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March 2024 by Kelsey Thomsen
I have been taking my cat, Katy, to see Dr. Q for years. Last December, Katy presented with some health concerns and I was able to get an appointment very quickly. Dr. Q and her staff have been amazing at helping me navigate the health concerns with Katy! At each appointment, Dr. Q has been great at explaining everything to me and making sure my questions are answered! In between appointments, the staff has also been very responsive if I have questions or concerns come up! Thank you Dr. Q and staff! Katy and I are very grateful for all the support and help!
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December 2023 by conrad McGinnis's
VERY POOR FOLLOW UP_ IF AT ALL. DO yourself and your pet a favor , look elsewhere as the attention isn't here ( It might even save your pets life!)
Has to been the worst service and follow up I have ever seen from any Vet for ANY of my animals My partner brought in our dog Boomer and with an appointment waited almost 2 hours, then had to schedule a Ultrasound but couldn't get the Vet to provide results for over a week , even after numerous calls to the office, which the staff promising to have the Doc call us back. When she finally did, she said she was going to write an RX, which again after numerous calls, never did. I gave up and decided to go elsewhere and they wouldn't release the results of the ultrasound to me or my new Vet. Very unprofessional and very poor customer service . It shouldn't be this difficult to get a timely call or records that I paid over $600 for.
Needless to say , VERY disappointed and will never refer people to this practice .
(edit) Nice piece of fiction as a response. Because you did recommend a holistic diet , which we tried and again numerous follow up calls and even emails where answered " Sure , I will get the Doctor to call you back today, or I will send that information out to you right away.." You may stand by the customer service your staff provided , but is still unprofessional and substandard . And I do wish we read the feedback others had left before we took Boomer to your office, as it clearly looks like the treatment we received is not an outlier, more the way your office runs.
Hopefully more people don't make the same mistake, by trusting their pet to your officer if you see nothing wrong with my complaint, and others with the same complaint.. As you have stated "Clearly your practice wasn't a fit for us, clearly by reading the other reviews, it wasn't a fit for many others as well.
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October 2023 by Lawrence
Extremely poor service. Kept getting bounced around from person to person and could never reach the Dr. listen to all of the previous reviews. Take the care of your beloved pets elsewhere.
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October 2023 by Bill Black
Good people been going there 20yys.
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October 2023 by Barb Fox
They seem to be very caring and professional.
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October 2023 by Chrissy Palestine
I love this practice! We have two rescue pups and they really listen to our concerns and are also great at explaining what is going on or the reason for their care approach
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October 2023 by soaringbard
Love these guys!
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October 2023 by Jessica Cordova
I love this place! Everyone is friendly and Dr. Q is amazing!
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October 2023 by Noah Gray
Really nice stuff and were great with my pup!
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October 2023 by Joel Brown
Dr Q is great and the whole staff is fantastic
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October 2023 by Catherine Sloan
My dog had uneven pupils- we could see this looking at him.This clinic charged me FOUR HUNDRED DOLLARS to verify what I could see myself, that yes his pupils are uneven and to take a blood draw and give us a phone number to a specialist.They then emailed his blood results and never called us. I had to call them twice to get them to go over the blood results with me since I am not trained in dog lab work. Someone who was not the vet finally called back and told me his white blood count was low but not concerning and to take him to the specialist. A simple google reveals low white blood count could mean an infection so I asked a veterinarian friend of mine to look at the blood test results and she said, the white blood count was actually so low it is either A a mistake, B a massive infection C something more serious and she would recommend retaking the blood test and then antibiotics. She also asked if this clinic did an eye exam which they did not. They literally looked at him and verified, yes his pupils are uneven. I had to call this vet FOUR more times (six times total) after paying them FOUR HUNDRED DOLLARS to get help for my dog. Never at any point did I speak to a vet on the phone. They had the gall to say they would redo the blood work with a charge. So to summarize, they charged FOUR HUNDRED DOLLARS to verify what I could already see, uneven pupils and to email blood work that may or may not be an error and if it was not an error, to say it was not concerning when another vet said it IS concerning. This was a deeply upsetting experience where I had to advocate for a potentially sick dog and obviously we will NEVER go back there again.