UPS Customer Center in Commerce City offers a range of services including dropping off pre-packaged and pre-labeled shipments, creating new shipments at self-service kiosks, printing mobile shipping labels, and using Hold for Pick Up options. These centers are typically located within UPS distribution or operation facilities, providing convenient access for customers. Customer experiences at this location vary. Many customers praise the staff for being friendly, helpful, and professional. A recurring theme is the staff’s willingness to assist, with employees like Jodi and Ethiopia receiving particular commendation for their friendly attitude and extra effort in helping customers track packages and resolve issues. The customer service is generally seen as good, especially appreciated by business owners who value the extra effort and professionalism of the team. However, some customers report frustrations with UPS policies, especially regarding delivery address changes. One customer shared the inconvenience of not being able to redirect a package when no one was home to sign for it, which led to a significant inconvenience. Others feel that some negative reviews are unwarranted, noting that weather issues and porch pirates are outside UPS’s control and shouldn't be blamed on the company. Overall, the location is appreciated for its helpful staff and efficient services, despite occasional dissatisfaction with certain policies or delivery circumstances.
Just wanted to give a big compliment to the kind, polite , personable gentlemen who delivered a really heavy package to me Thursday pm. He offered to carry it inside and put it on the counter for me. Much appreciated??? I don’t walk well and could not have gotten it in my co do by myself. Excellent customer service 2422... read full comment
March 2024
Had a scheduled delivery held for pickup as I was out of town for the delivery window. Easy pickup after ID verification
February 2024
Best guy ever works here. Helps me box up car parts every time. Tape box everything. Try that anywhere else
