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June 2024 by Dominic Vigil (Squatch)
So far everything has been good, Avery explained to me that I had 90 days to sign over to xfinity for my cell service after getting my internet set up. Might be looking into that! Wasn't busy at all when we came in.
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June 2024 by Christopher Vega
Very friendly I'm easy to pay my internet
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May 2024 by Sean ASME
Day 1 of service with Xfinity and I have no internet. Thanks a ton. I work from home. I need internet and xfinity has failed me. do not use their service they will fail you too
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May 2024 by Debra Hurd
Very helpful people. Not too long of a wait for a Saturday morning.
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May 2024 by Retrocidal
The guy was nice but no one could help me with the fruade they where committing on my account by one of there off shore call centers in India had ti close one account t and lost like 1.5k onky received 69 bucks back so I shut off some service and then after that sime how they Madd it so I couldn't pay my cell phone it tool 3 weeks 4 weeks to pay my bill o had to call in 9 times
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May 2024 by A B
HOW TO SUBMIT Complaint: talk to city council
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May 2024 by Glen Kelly (BayouGuru67)
Xfinity is worse than horrible! If you need support, all they will to do is try to sell you unrelated services and products! DO NOT DO BUSINESS WITH XFINITY! THEY DO NOT SUPPORT THEIR CUSTOMERS AT ALL! They are just another greedy corporate entity giving nothing more than lip service as support. If you have ANY OTHER alternative for the kinds of services they offer, I STRONGLY suggest you go with any comp[any OTHER THAN XFINITY! I will spend the rest of my life campaigning against this horrid company! My next stop is the BBB to file a complaint since their service doesn't actually service.
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May 2024 by alexander boddie
Internet cuts off randomly 77
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May 2024 by Shelby Bettencourt
I have actually experienced very inconsistent, sloppy and overall negligent service. First, I have to say “no” to an automated service about 10 - quite literally - times before I am transferred to an agent. Then, I get an agent that has a quote of $82.16 total for the addition of a landline service (in addition to internet). This phone call, two days ago, was after my initial inquiry on this past Saturday. This is now Tuesday. That person I spoke with Saturday had quoted $103 total/mo. There, I responded “no thank you”. Now, Sunday, I was told by the second person (two days ago) that I was good to go with the additional land line would be active in 24 hours vs her initial thoughts or quote of 72 hours. 48 hours later, I’m experiencing issues with the internet and the phone isn’t working. Well, I call say “no” a million times, finally achieve a human, they run a diagnostic on my modem, fix the internet problem. Then the landline needs to be addressed, turns out that my current modem isn’t compatible for land line service. No diagnostic was ever ran. Then I ask about retrieving the free modem I was offered last year. She says I can go pick up from my local store for free and it would be one of two modem models. Thus, I go in and this kid who assisted me quite insincerely, looks at his screen and says it will be $15/mo extra on top of current $103 bill.
Excuse me? I was not quoted $103/mo. the most recent quote was $82.16. I’m going to have to record my future phone calls with Xfinity since I have spent way too much of my personal time on addressing this landline, modem situation. I inquire about a manager in the store. Apparently, there’s no such thing in this store. Management does not exist. Then as I try to get this straightened out with yet, another phone rep, in the process I become greatly impatient with the “no” process again, I finally get an English speaking person. He was nice. However The only resolution was to cancel any new service I requested. Back to ground zero. And now, no guarantee, no modem, no landline, no service and zero accountability. The store customer service is atrocious and quite honestly, the only reason a place like this could remain in business is because it’s a corporate giant and does not care about their over customer base especially with little hiccup/incidentals like myself since as a single person cannot hurt their bottom line. Switching to T-mobile after this contract is up in June.
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May 2024 by A. P.
Avery did an awesome job and helped me transfer two cell lines over from Verizon. He went above and beyond today, 4/15/24. His patience was impeccable and he was very professional. Thanks for the great customer service Avery.
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May 2024 by Karen Downs
Management is really bad. Poor business practices. Won't let you pay cash, won't let you split payment on two credit cards. Took our business elsewhere.
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April 2024 by Ed Otero
Whoever is the VP for customer service should be fired. With all these negative reviews and I see the company does nothing to improve their customer service. I am a long time customer that will terminate my internet services because of their misinformation on what price they offered and the price that showed up in the bill. Take care of your customers! you probably treat your employees the same way you treat the clients. May be a reason many don't care.
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April 2024 by Lili Orrantia
Decent customer service. Not enough employees be prepared to spend half of your day.
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April 2024 by Russell Smith
I had nothing but problems trying to get my internet/tv to work. Spent hours trying to get it to work. Went to the store and had a WIZARD/ANGEL help me in the guise of KYLE! He figured out that the apartment number was wrong. He had to jump through hoops to get it right. He is professional, competent and very well qualified. If I have to go back, I'll wait until KYLE is free. Hire more people like him! Thank, KYLE!
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April 2024 by Cody Hoover
Don’t waste your time