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November 2023 by Justin Hammer
"Verizon Austin Bluffs provided exceptional service, and Christopher really stood out with his excellent customer service and extensive product knowledge. From the moment I walked in, Christopher greeted me with a warm smile and a genuine eagerness to assist. His thorough understanding of the products and services made my experience truly seamless. Christopher went above and beyond to ensure that all my questions were answered, and he patiently guided me through various options, demonstrating a depth of knowledge that was truly impressive.I was particularly impressed by Christopher's dedication to finding the best solution for my specific needs. He took the time to understand my requirements and provided valuable insights that helped me make an informed decision. It was evident that Christopher was not just trying to make a sale, but rather genuinely cared about ensuring that I walked away with the best possible fit for me.Christopher's professionalism and expertise made the entire process smooth and enjoyable. His patience and willingness to go the extra mile to ensure my satisfaction truly set a benchmark for excellent customer service. I left the store feeling confident and satisfied with my purchase, thanks to Christopher's guidance and support.I highly recommend Verizon Austin Bluffs, and specifically commend Christopher for his outstanding customer service and product knowledge. His dedication to ensuring a positive customer experience is truly commendable. I will certainly return to this location for any future needs, knowing that I can rely on the expertise and exceptional service provided by Christopher and the team at Verizon Austin Bluffs. Thank you, Christopher, for your outstanding support and for making my visit a truly memorable one!"
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November 2023 by Emily Peters
Today we visited Verizon to upgrade my husbands iPhone and had the pleasure of being assisted by David Ratcliffe. From the moment we walked in, David's friendly demeanor made us feel welcomed and comfortable. He was incredibly knowledgeable, providing us with detailed information about our options, yet never once did he come across as pushy or overbearing. What impressed us the most was the efficiency of his service. He quickly understood our needs and offered solutions that were perfectly tailored to us. It's rare to find someone who combines professional expertise with such a pleasant attitude. Thanks to David, our experience at Verizon was not just satisfying, but truly delightful. Highly recommend visiting this store and seeking out David for any assistance!
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November 2023 by Steve Sanchez
Ben Hensley was very friendly and knowledgeable, inviting and kind. He knew exactly what to do and fixed my issue. He presented great customer service and my visit was amazing!
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November 2023 by Kelli Smith
Walked in to a Verizon store had the best interaction. I had a ton of tech questions how- to transfer data, backup, how to move items to SD card etc... He took time and throughly explained all and gave me insight on using some features I was not aware of. In the multiple tech support calls made to Verizon, this was the most helpful and gave me true understanding. I now have the confidence to transfer data. Ben was awesome! He helped me immensely! Thanks Ben!
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November 2023 by Kami Larson
Arturo at Austin Bluffs was patient and really took his time. He explained everything in detail without overwhelming me. This is one of the better experiences I have had with Verzion. Everything was top notch. If you need a new phone, this is the guy to go too. I am so appreciative of him and his hard work. Highly recommend.
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November 2023 by Rob Tate
All I have to say is, thank you, Dave!!!! I had to port/change my phone number due to a stalker. Dave went above and beyond to help me with my phone issues. I am particularly impressed with his resolve to correct my issues, even when the sale ended up being only $5 (since they work on sales commission). I highly recommend him for all your phone sales needs and any technical issues you may have. He's very knowledgeable about phone communications and is an outstanding guy who provides impeccable customer service. He was even able to converse with my mother, who can be a bit difficult at times; I. A professional manner. Dave understood the issue I was having and took charge to resolve my problem. Everyone I dealt with before couldn't even comprehend the problem. Again, thank you, Dave, for helping provide me with peace of mind and control over my privacy.
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November 2023 by Katelyn Lussier
The experience working with Mo was amazing. We went to two different Verizon stores prior to this which we got no help from. We decided to stop at this location since it was on the way home (we did not realize there was a Verizon near us) She welcomed us with open arms and took care of us immediately. It was no hassle trying to get my boyfriend a new phone. Thank you so much Mo! ?
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November 2023 by Dorothy Nelson
Arturo is the best ever! When it came time to replace my old phone I went to a Verizon store and the sales associate was so rude! I remembered my past experience with Arturo so went to his location. He assisted me with a new phone and tablet. I highly recommend this location, everyone here is so pleasant.
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September 2023 by Lisa Hoffmann
I had a great experience at this Verizon. Arturo was so helpful. My phone was in bad shape and I really needed a new one. Just like a lot of people right now I couldn’t pay for a new one. Arturo helped me get a low down payment so that I could afford to do it. He was patient with my crazy 4 year old running around and even gave her a water and crayons to keep her occupied. He was professional and went above and beyond. I definitely recommend this store!
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September 2023 by Tema Kovitz
Hagan is absolutely wonderful. My husband and I came in to ask some questions and he ended up helping us save 2000 on our two new phones!! We only had to pay taxes. He really knows what he's doing
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September 2023 by Luke Griffin
I went in to get a new phone. I wasn't an authorized user, so I had to get that fixed first. After getting that fixed, Shawn was helping someone else when I came back in but told me he'd be right with me. After a few minutes, another associate asked if I needed help. Shawn was apparently being a greedy salesperson and told him that I was already being taken care of, and I already took time away from work to go there, so I would have been happy to be helped sooner. A few more minutes went by and Shawn stepped away from his other customer to show me some options and gave me a price on a promotion that I agreed on and then said he'd be back after finishing up with his other customers. By the time he got to me, which was an hour layer, there were 3 other associates sitting around that could have helped me sooner, but instead, Shawn insisted that he had me taken care of. Shawn then pulled up the phone and then gave me a price of $400 dollars more than he told me before! He said he looked up the wrong phone before and then told me there was nothing he could do! I'm never going back to this location again! Shawn only cared about getting a sale, he didn't care he gave me the wrong price, which I think he did that just to get me to stay, and obviously didn't care about taking up my time either!
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September 2023 by Brian Lemay
I have got to say that I came in today with a phone issue... Hagan took care of me, and he did a wonderful job!!! He helped my wife and I both get some new upgrades and made it as seamless as possible. I went off to get some food while we did the data transfers LOL he was super knowledgeable, I'd recommend him to anyone
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August 2023 by Joe Brannan
Jackson gave us a very easy and great experience. Helped us set up two new phones and adjust our plan to keep everything we needed while saving us money monthly. Very knowledgeable about promotions and deals and truly worked for the customer!
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August 2023 by Tazz Pugh
Hey Julian and Jerry….Where is the email shouting out this amazing team (from what I hear they won best team). They have been extremely helpful and definitely stand above the rest when it comes to customer service. Jackson specifically was a huge help and spent 2 days troubleshooting an issue I had with my account. Could not have been happier with the customer service provided at this site.
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August 2023 by Heidi Leyva
I had the pleasure of working with Jackson during my transition from T-Mobile? to ✨️Verizon✨️, and I couldn't be more impressed with his exceptional service. Jackson's expertise in navigating the challenges that arose from the switch (all thanks to T-mobile) was truly remarkable. Not only did he handle every hurdle with grace and efficiency, but he also went above and beyond to keep me company during the waiting periods with T-Mobile.What truly set Jackson apart was his genuine care for my experience. As a newcomer in town, he not only assisted me with my phone transition but also shared fantastic hiking recommendations, showcasing his commitment to creating a positive and memorable encounter. His attention to detail, patience, and personable demeanor made the entire process smooth and enjoyable.I can confidently say that Jackson's exceptional assistance turned what could have been a frustrating ordeal (again, thanksbto T-Mobile) into a delightful experience. His dedication to his customers is truly incredible, and I wholeheartedly recommend him to anyone seeking top-notch service. Thank you, Jackson, for making my transition to Verizon a delightful experience!
