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November 2023 by Michael Pride
I had a good experience with Michelle. My pixels in my phone were starting to run down my phone and she was able to save my phone and download the old information to my new phone. She has amazing customer service.
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November 2023 by Kasey Shinnall
This store was very efficient compared to the other stores in the Springs. Forest, our sales expert, was a tremendous help and made it seem more like we had been friends for years rather than meeting us for the first time. His knowledge and expertise will make you feel right at home. Make sure you stop by and see him if you are in the market for a new phone!
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November 2023 by Cheryl B
Jason helped me with my purchase of the Iphone 15 pro and make the switch from another carrier to Verizon. He was so helpful and patient. Very professional and personable. He took the time to answer all my questions, transfer my information from my old phone to the new and never made me feel rushed in the somewhat overwhelming process. I highly recommend this Verizon store!
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November 2023 by Joseph Thomas
My wife and I just went in to this store to transfer her phone line to my plan. Forest sat with us through what I’m sure was a very frustrating situation trying to figure out who the account manager was and send links to the right people to hopefully remedy the problem. Eventually it was determined that the issue could only be resolved by corporate. Forest was so kind, patient, and understanding and he was able to point us in the right direction to get some answers. 10/10 service and staff—we will definitely be back!
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November 2023 by Erika Cote
Thomas has been amazing. He has helped us with all of our Verizon needs, very knowledgeable, quick and all around awesome. We will continue to ask for Thomas anytime we come into Verizon. Thanks Thomas!!
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September 2023 by SirDarryl Roundtree
I had an absolutely fantastic experience with Charles and the team at the Forest Bluffs store.I was traveling in from Atlanta to visit the Air Force Academy, when during my visit my phone died and would not accept a charge. We made multiple attempts to charge the phone, but it simply would not work.We traveled to the store and arrived just before closing. Charles triaged the phone and determined that it was defective. After a bit of research we found that I purchased the phone from one of the sister stores within the franchise family.It took multiple attempts and quite a bit of time, but Charles was able to issue me a new phone and get me on my way.I appreciate he and his team members' dedication to assisting me with my issue.As a business owner, my phone is my lifeline and the team really went the extra mile to ensure that I was taken care of.Thanks, Charles and team!SirDarryl
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September 2023 by Lana Janc
Best experience I have ever had replacing my phone. Stephanie was incredible! I will only go to this location moving forward. She was knowledgeable , friendly and FAST! I literally did not have to leave my chair… as my phone was updating she brought chargers, screen protectors and phone cases for me to chose from… and not top of the line… all options. Even picked one that matched my phone! Highly recommend asking for Stephanie at this location!
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August 2023 by DJ Nasty
Pretty dope phone buying experience, ended up having a prob transferring stuff from my old phone to the new but Mercedes and the crew were super nice in helping with it. Learned alot, wisdom from the bests here being to get your cloud saves going if you want a fast phone transfer (If you're reading this gang, Apologies again that you had to deal with my booty for so long, have a good one! :] )
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August 2023 by Jamie Barilli
Joe was great to work with! He was very patient and understanding to my situation. Joe went over everything with me & my new phone. He took his time, he wasn't in a rush to get me out the door. He truly cares and has great customer service skills.
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August 2023 by Heather Pitts
Yesterday, I took my phone in to Verizon. Over the weekend, it completely stopped working, wouldn’t even turn on after the latest update. The staff at this store was so spectacular. Michele and Mercedes helped me and they were such a delight, they were incredibly attentive, helpful, and made my day stupendous.They managed to get my phone on so we could transfer everything to the new device. From the moment I walked in I was greeted with smiles and laughter. Latavia was just as wonderful even though she didn’t help me. And Tristan was also fabulous.It is not often you run into a business with people who actually seem to enjoy themselves and look forward to helping their customers. 5 stars all around to this amazing staff. Of all the Verizon stores that I have been in, this one has been the best! And even though there are at least 4 other Verizon stores closer to me, (I live in Manitou) this one will be the one that gets my continued business.
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August 2023 by Rachel Foster
My husband and I went to Verizon tonight to upgrade my phone. Not only did we get a new phone, but Hagen made sure we upgraded our plan and actually ended up saving money. He was knowledgeable, smart and fun.
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July 2023 by Mark Petereit
Hagan was amazing! We upgraded multiple devices and changed all our plans. We hit a bunch of snags but Hagan stuck with us and made sure everything was straightened out. HIGHLY recommend!
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July 2023 by Judy Padgett
This was an awesome enjoyable experience. Hagan checked every possible avenue to lower the fost of our Account. I appreciate Hagan. Blessings to you all. Judy
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June 2023 by Angela Suplisson
Brandon was awesome and very professional !! Excellent customer service and very friendly ! He was able to help me upgrade my iPhone and transfer everything I needed. 5 stars !
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June 2023 by Cristina Madrigal
Michelle and LeTavia just saved my day! Thank you for your patience, problem solving, and extreme professionalism! I will recommend this store to everyone!
