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November 2023 by Carlie Forster
I feel like I got bait snd switched by the employee here. Was told I could trade in my phone for an upgrade and it wouldn’t affect my monthly bill. Of course the next month I was charged. When I came back to ask them the girl working there was rude and basically gaslighting me saying I didn’t understand correctly, when in fact I asked the guy helping me MULTIPLE times if that would be the case. She pretty much said they couldn’t do anything and to call Verizon. I’m still dealing with these issues and have had to call Verizon 3 times for them to issue a credit. These people are trying to make a sale. Be weary. Go to a corporate store!!! These people will scam you and then tell you they can’t help you.
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November 2023 by Ryan DeJong
Awesome staff!! Super friendly and very intelligent. I would definitely recommend this store.
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November 2023 by David Liberman
Rodney spent a ton of time with me and explained How I would benefit with the plan I have. Verizon should know how lucky they are to have Rodney as an employee. He exceeded all my expectations. I know where to go when I have cell phone needs.
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November 2023 by John Brunfeldt
Staff amazing and very helpful. Very customer friendly and acknowledged you upon arrival.
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September 2023 by Robert Bennett
Great experience with Cassidy @ Verizon Store in Windchime Center location!.. complicated stolen phone, upgrade scenario & she was great!
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August 2023 by Gina Corsentino
Cassidy was amazing! Friendly, knowledgeable,so so so helpful!! She helped me set up my new phone and transferred by everything from my old phone quickly and efficiently. After it was done, there was a minor problem that she fixed right away! Best service ever! I usually buy online and struggle, or have my kids program it. But they’re older and moved out now. This was wonderful! Thanks Cassidy, you rock!!!
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August 2023 by Georgia Ducommun
I would recommend this store to anyone! Cassidy is a fantastic sales associate. She is kind, compassionate, patient, and professional. If you chose this location, please use Cassidy. She is the best❣️
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July 2023 by Patricia Gantt Reiman
Rodney was so very patient when I was absolutely exasperated and frustrated when I walked in. We worked together for about four hours and he remained patient helpful knowledgeable fun I cannot tell you how grateful I am that I came to the Verizon store on Centennial in Colorado Springs instead of any other one.
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July 2023 by Beth Odom
We are traveling from GA and needed a phone charger. Rodney R and Giovanni took excellent care of us. 5 star
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April 2023 by Kentanya “Tan” C
Rodney was very helpful and answered all my questions. He made the process quick and easy. Thanks again!
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April 2023 by Catharine Becker
Rodney was excellent!! Prompt, knowledgeable, and went above and beyond. We will be back for sure.
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April 2023 by john weatherwax
Rodney was by far the most phenomenal Verizon representative, bar none. He fixed our phones and was super friendly and knowledgeable!!!
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April 2023 by Brooke Dossmann
Went in to add my husband onto my line and Rodney was absolutely amazing. He stayed late to help us when the phone didn’t activate and made us feel very welcomed and cared for. He wasn’t pushy and was very honest with us. This man deserves a promotion! This was probably the most pleasant experience I’ve had with a phone company and i look forward to coming back!
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April 2023 by Jacob Foran
I ordered the Samsung Galaxy Watch 5 Pro online with an instore pickup at this location. Upon arrival at the store the gentleman working (my apologies as I did not get his name) informed me that he would have to look in the vault to ensure that they did in fact have the watch in stock. After the time delay on the vault released, he returned to the front of the store with two watches. One watch was wrapped and ready for another customer to pick up. The other watch was available. This gentleman then proceeded to inform me that he was unable to use the available watch to fulfill my order, but I could cancel my online order and then he would then sell me the watch and I would have to pay the taxes and fees. I did inform him that option didn't sound legit as I had already completed the order online and just needed to pick it up.I left the store without the watch and called the Verizon corporate office. They confirmed that what the individual working had stated was incorrect and that I should return to the store, call corporate back, and they would assist him in providing me the watch that I ordered.Upon returning to the store, I walked in and asked to retrieve the watch to which I was informed that he had already sold it. I was highly suspicious about a quick turn around like that, and seeing as I was already on the phone with corporate decided to just continue with my conversation with that avenue. While on the phone with corporate I received an email indicating that my order was canceled for failure to pick up the order. I relayed that information to the representative on the phone to which was confirmed that the order was canceled by the store representative and not myself.It is apparent that the store representative was attempting to get me to cancel an online order and "upsale" me in store either for commission or to pad their individual numbers. In addition this representative went into my account and canceled my order without consent which I do belive could be a data breach. In neither of my visits to this store did I provide my name, phone number, nor picture ID which is why I'm suspicious of this being considered a breech of data.
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April 2023 by Daniela Martinez
I would leave negative 10 if I could , go to a corporate location!!!! The employees at this location will do anything shady in order to make commissions.They are rude , lazy and shady .if you don't do what they want you to, they go into your account and cancel orders without your approval, and tell you good luck finding your item elsewhere. Worst costumer service I ever experienced. Victra, it is sad that you let people like that work in your stores , we launched a investigation with Verizon corporate!!!
