-
September 2023 by Ryan
Showed up to open a savings account for our child. 2 tellers working, 1 was with another customer and 1 was available. The available teller told us that he couldn’t serve us as he may have other customers come and it would back the line up but we’d have to wait 20min for the other teller. Well 20min went by not a single customer came in we just sat there awkwardly staring at the available teller that was doing nothing. Needless to say we left and went to USAA for our needs. Work on your customer service skills ?
-
July 2023 by Melissa B.
Getting a new bank account on Monday some place else. ATM machine is always down. I drove out of my way. I have a bad back and had to walk into the store only to have to drive to another branch 20 minutes away. The other branch has the worst manager that has been tolerated by this company for years. Company does not care.
-
January 2023 by TS
Always helpful and courteous, but the wait can be a bit long during peak hours, so I try to go when they aren't too busy.
-
July 2022 by Ramona Smith
Have a custodial acct that needed to be changed to the other parent. REFUSED to help because I needed an appt. Absolutely ridiculous. It was made without needing an appt. If you don't want to do your job, find another.Surprisingly, another branch with only 2 people on staff was able to do it expeditiously. Funny.
-
April 2022 by Erika Marsh
I’ve used this location for a few years now and it has always been a good experience for me. Tellers have always been extremely helpful and very polite.
-
January 2022 by Isaac R.
It's a great bank and Great customer service however it is godly cold in the bank and all the employees are freezing. please fix this for them
-
January 2022 by Simon Hancock
Used the ATM there to deposit m9ney for rent and bills. Machine froze and kept the money. We spoke to the manager there and he sent an email and told us there was nothing else he could do, we just have to wait for them to figure it out. Worst customer service ever, you'd figure they have a system set up for this if it happens. But nah, just leave families short 1300 bucks without any idea of when we might have our money. Manager gave attitude too, didn't even apologize for anything. Ridiculous.
-
October 2021 by Rachel A
Opened an account a few weeks ago. I've tried to link the account to my Square as well as deposit and withdrawal from the teller for 2 weeks now and I'm being told my account is frozen but no there isn't any activity on my account ?So the call center claims to have emailed an e-signature I never received. I call the call center back and now "they don't have that ability" no notations are made each time I speak to someone in person or the call center. No one knows what's going on. I have been given the go around. Still without access to my funds.Update 10/4/2020My account seemed to have been straighten out as 3 transaction had cleared. I had confidence in submitting my bills. Also authenticating my Square to deposit transaction money into the account. Both of these processes have been kicked back resulting in late fees on the bills and services shut off ? and I cannot add more money to my account from my Square account.
-
September 2021 by Jill C.
So slow. My office had a business account here. It doesn't matter if I'm in the Drive-Thru or I walk in there was usually one or maybe two tellers working the drive-thru and the counter. If I have more than 3 days deposit inside the bank bag they want me to walk in. I've asked them any times what difference does it make if I wait in my car versus standing in line since it's the same people and they never have an answer. They have told me multiple times that I can just drop it all in the night deposit. I do have a lot of cash at times so I don't really want to do that but they assured me it would be safe. I asked them how I would get my receipt so I can match them to my day sheets and they said I could come back on another day wait in line and request the receipts. How much sense does that make? Not to mention they have been short on my cash deposits on the receipt even when I'm in person. This is the Garden of the Gods near Centennial location in Colorado Springs.
-
July 2021 by Stephan Flores
Had multiple checks held for a very long time causing overdrafts, your branch closed during the pandemic therefore no customer service and other branches said they can’t handle these situations and there’s nothing they could do. Now my account is closed and in collections I feel like contacting professional help
-
May 2021 by Roberta Wilkerson
It my bank the people there are very friendly and very helpful
-
October 2020 by Rachel Allen
Opened an account a few weeks ago. I've tried to link the account to my Square as well as deposit and withdrawal from the teller for 2 weeks now and I'm being told my account is frozen but no there isn't any activity on my account ?So the call center claims to have emailed an e-signature I never received. I call the call center back and now "they don't have that ability" no notations are made each time I speak to someone in person or the call center. No one knows what's going on. I have been given the go around. Still without access to my funds.Update 10/4/2020My account seemed to have been straighten out as 3 transaction had cleared. I had confidence in submitting my bills. Also authenticating my Square to deposit transaction money into the account. Both of these processes have been kicked back resulting in late fees on the bills and services shut off ? and I cannot add more money to my account from my Square account.
-
October 2020 by Marion M.
This branch is now open again. It had been shut due to Covid-19. Only 5 people are allowed in the branch at one time, so expect a line and long wait. 2 of the 5 people are employees. I still like this location (inside the King Soopers) as it is very convenient. Even with the long wait, they are faster to serve clients than the downtown location.
-
September 2020 by Saaucii
Explained many times to the man I had to come in to the bank because I lost my card and needed a temporary card today. He insisted on sharing access to my phone on his computer and teaching me how to use the app. He then cancelled the process he started on my phone and processed everything on his computer. If I had reported my card stolen on the app I would have had a difficult time getting a temporary card. I've done this before. Wasted my lunch break. Felt incredibly condescending. I'm in my twenties. I know how to use an app.
-
September 2020 by Zipporah Kofford
Worst banking experience I’ve very had! I would not recommend!