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July 2024 by Jeremy Moon
The entire staff at this location #3835 are amazing at customer service. Jeremy, Tyler and Levi to name a few are always super professional and nice. They remember me and always make the experience enjoyable.
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June 2024 by Michael Mangin
Great experience. Clean store. Plenty of people working the counter. Associates helpful. Quick service
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June 2024 by Rafael Valdez
Tis people is awesome. They are fast, cordial and time-efficient!!!
I never spend over 5 minutes in there to get business done!! Thanks guys!!!
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June 2024 by N B
I rented a box for over 5 years. It was expensive but I was willing to pay. Over the past year, I have been given the wrong packages 3 times and had my packages given an unknown person. When I brought the missing package to staff, I was told to go Amazon to track the package. I pointed out to them they printed a receipt showing they accepted the package but they lost the package. I asked to speak with management. I waited over a month and never received a phone call. I tried to give them a little more time by renting my box for one more month but they told me they wouldn’t extend my box rental an extra month. I am extremely disappointed because Amazon claims it isn’t their responsible to reimburse me for my lost package because they delivered it. While the UPS store claims they can’t or won’t speak to me at all, they just refer me to speak to a manager who won’t call me. Lack of customer service.
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May 2024 by Bonnie Ladaga
I had a great experience at this UPS store thanks to Jeremy! I can't imagine how his customer service skills could be any better.
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April 2024 by TR Gee
This is my favorite UPS store. The staff is always so friendly & helpful! I also like that they have a large bin to put your own USPS items in, so you don't have to wait in line.
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April 2024 by Matthew Fitzpatrick
This store is consistently bad. Charging exorbitant prices for each service compared to other UPS Stores in the city. I’m staying away moving forward.
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April 2024 by Sharron Denice
They have been nothing but absolutely courteous and kind to me. Although I dont know their names I know all their faces very well and I just can't see any of them performing in the way they are being portrayed. They have always been a friendly bunch of people. Perhaps you were just having a bad day? I hope none of this is true.
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February 2024 by Katherine Teel
I sent a package 40x26x16 through UPS a few weeks ago. I paid $198 and the charges were verified at drop off. A few days later, I get an email stating they are going to charge me an additional $214 because my dimensions were incorrect (even though I measured them, UPS confirmed the dimensions and weight, I had the buyer confirm the dimensions upon delivery, and I contacted the manufacturer of the box and they also confirmed my original dimensions) They audited my package and it was conveniently and exactly 1 inch too big according to their measurements and qualified for a large package surcharge. They claimed the package was 42x29x16, several inches of discrepancy. I gathered my evidence and disputed the charges, and when speaking to customer service, they agreed with me and said they would void the additional $214 on 1/22. On 1/30, ups very quietly recharged my card on file the $214 and stole my money. I contacted them again and asked for a refund. They claimed they refunded my money, but I have not seen it come back into my account. I called again after the “3-5 business days” and UPS says they issued it and to call my bank. So I called my bank and they said UPS has not issued anything and will have their fraud team investigate. UPS IS COMMITTING FRAUD ON MULTIPLE LEVELS AND STEALING PEOPLES MONEY. I WILL NEVER USE UPS AGAIN.
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February 2024 by David Patrick
Where to begin, waiting 25+ min to be helped, everytime I go to this location? The rude staff who mutter insults under their breath while helping customers? This store would be better off firing these employees and getting staff who can handle a line of 6 people without feeling overwhelmed and becoming aggravated because they are incompetent at their job.....im sure monkeys would be more proficient and more professional.....don't waste your time going to this store unless you have plenty of time to waste......
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December 2023 by Barry Donohue
The employees are knowledgeable, professional, and courteous.
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December 2023 by Leslie Dunaiski
This has got to be the worst UPS store in Colorado. The help are rude and off putting. There is always a waiting line; obviously understaffed. I repeat.....the clerks lack basic people skills. Last time for me here.
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December 2023 by Tabitha Dial
Successful delivery to New Jersey!Jeremy and the team at this location went above and beyond. Jeremy sent an email update on the packages my aunt had them prepare. This included pictures.He and the team took very good care of my two guitars and a number of original paintings in their ornate frames.There were 6 paintings, two dating back to the late 1970s-- one with a frame for a 30x40" canvas! Very precious cargo, which was thoughtfully wrapped with paper, then bubble wrap, then a layer of large bubble wrap, and wrap to cushion the corners.I was impressed! And the delivery folks also treated the packages with professionalism and care.Highly recommend. Thanks!
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November 2023 by Julie Bovey
The majority of the employees know what they are doing and are pleasant and professional
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October 2023 by Michelle Archuleta
If I could leave 0 stars I would. The guy behind the counter was rude and extremely unhelpful when I dropped packages off for a return. I had to go back a week later to ask what had happened to the packages I dropped off. Again this same employee (short with brown hair and a beard) was behind the counter and was extremely rude and unhelpful. I will never return to this UPS Store location in Colorado Springs, Store #3835 in the King Soopers shopping center off Woodmen.
