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November 2023 by Josh Nichols
This establishment does a great job with all clothing. They quickly find your clothes and have a high speed sorting system that allows them to locate your clothing and get you out the door quickly when your clothing is ready.
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November 2023 by Jeannette Prosser
Don't count on this place. My husband needed to pick up his suit first thing in the morning and head straight to the airport. There was no one on site at their open time other than the sweet staff in the back. The manager finally showed up 10 minutes late to officially open. He didn't say "hello" or "good morning," much less apologize. It then look him 10 more minutes to start everything up and get my husband's suit -- making my husband 20 minutes late for his flight. Then the manager (who still didn't offer a kind word) wanted full price. We'll go someplace else next time.
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July 2023 by T Gre
The staff is why I come back. The manager is so friendly and she always has a smile on her face. They do great work too.
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May 2023 by Laura Morgan
I had a pretty terrible experience here having a designer wedding gown cleaned. The main problem was hanging the heavy gown and even more so how the problem was handled.At the time I dropped off the dress, the staff member told me they didn't need the hanging hooks with foam pieces to hang and protect the gown. I asked if she was sure and she said yes. I threw away the hooks, foam, and cardboard trusting her experience. Later I was told they were unable to hang it. I didn't want to pick up a gown that couldn't be hung. I shared pictures of the original hanging supplies and how it was done by the bridal shop hoping to problem solve together. (attached here) The cost of these hooks online is ~ $14.99 for something like 100-300. After speaking with and emailing with the owner, he refused to purchase these hooks to appropriately hang the dress and refused to discount the cost of cleaning by $14.99 for me to purchase them. I was told that this was "the first time this has happened". Basically, even though I was told they didn't need the hanging supplies, that it was now my problem that the dress could not be hung. The staff member then sent me photos of the dress hanging by several clips and safety pins to a very small fabric hook at the top of the bodice of the dress. I clearly stated this was not acceptable for 2 reasons 1) it puckers the fabric and pulls on the dress where it is not meant to be pulled 2) such a small piece of material is very likely to rip under the weight of the dress. With the goal being to sell the gown, I did not want any damage to the fabric even if on the inside. I communicated I wanted to continue to work toward another solution. Several weeks later and back and forth with the owner and I was told that the dress was hanging and ready. When I went to pick up the dress, it was hanging in the exact manner that I said was not ok and caused a high risk of damage to the dress. At this point, I just wanted the weight off those small hooks and to take the dress home before it could be damaged. Unfortunately, a small hook on the back that was supposed to be repaired was not, so I had to make another trip to pick it up. I lost count of how many trips I made to the shop all together in the last 5 months. When I finally picked up the dress, 3 out of 4 main hooks on one side were not even contacting the dress and nearly all the weight was supported by safety pins on 2 small loops inside the top bodice of the dress that is not designed to support the weight of the down (pic attached). The end result is I will have to purchase the hooks myself and continue to work with it to get it to hang appropriately and professionally. And there was zero discount for the huge frustration and now having a dress that doesn't hang without a high risk of damage to the $5,000 designer wedding gown.The whole experience could have easily been made right by the owner purchasing the same clips the bridal shop used for $14.99, I was even going to supply the foam, or by discounting the cost of the cleaning by $15+shipping for me to purchase them myself. $15 sure seems like a very small price to pay compared to the cost of $300+ to have the gown cleaned. I understand "first time" experiences happen to everyone and trust businesses I work with to make things right as best they can when something "first time" happens like this. Unfortunately, it was not made right in this case.The bright spots: they did an excellent job removing the stains. Ashley was very kind and did a great job communicating with me and was very responsive throughout the process.Service: Wedding gown cleaning
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September 2022 by Ericka Ho
Friendly staff and my items were done faster than estimated!
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August 2022 by Shelby B.
Good work, but very expensive and extremely rude staff. Just know that there is a drive-thru but you are not allowed to use it
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June 2022 by tomplaysjunk
Does not provide same day dry cleaning. Having a sign saying you don't offer same day dry cleaning is not a substitute for updating business details.
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May 2022 by Jon Adams
They ruined my sport coat and claimed it was for treating a non-existent stain. How is it they were treating a stain that was on several spots on the front and back they never noticed when dropped off? They probably claim this for every garment they ruin as a means to avoiding responsibility. It's been three weeks that they have had the coat claiming to be re-treating it to fix discoloration they caused and I have not heard anything from them, not even an offer to reimburse for the cleaning. A shame I can't go lower than one star in the rating.
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May 2022 by Scott Gallentine
Very quick even though they say they R short handed :)
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April 2022 by Louis F.
This used to be a great dry cleaner. I used them for years, but they have progressively gotten more undependable over the years. I used drop things off in the morning and pick them up in the evening, over the past few years parts of my order were not ready and out of the blue same day turned into 2 days or a week when I showed up to get my clothes. This extra cost used to be worth it, but after today's lack of service I found a new cleaner who could deliver same day service. Sadly Summit fails to provide great service.
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December 2021 by HOLLY MARTENS
Brought my 7-year-old daughter's coat in to have a small rip stitched, they promised it would be done by December 3, a week after being dropped off. My wife and daughter go in on December 4 and are rudely told it isn't ready yet and will be ready a couple days later. Horrible customer service, uncaring and unprofessional staff, will never use them again.
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December 2021 by Pamela W.
Alterations to stitch up a tear in a child's coat promised for completion 5 days after drop off still not ready 9 days after drop off with no answer on when it will be ready. Staff does not seem too concerned just stating they "are behind" on alterations. Not good...
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October 2020 by Jeanine A.
Way too expensive!!! $17.50 for a blazer with a hoodie liner ridiculous I'll never go back
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April 2019 by Ryan Twining
This is absolutely the worst Cleaners I have ever used. Way behind on promised times. They ruined multiple items. They keep offering credit, but what good is a credit, if I don't get my clothes returned in good shape, on some what decent time, every time. I am one to be patient and give chances, because every business can have a bad day, this is ridiculous that every time they are messing up. I would be a fool to go back there don't be a fool too... Give your money and time to business that deserve it. Summit Cleaner is not that one.
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January 2019 by J.j. Kaelin
Summit Cleaners is my only go-to dry cleaners in the area. I drive from Monument to Colorado Springs to use Summit Cleaners. That's how much I appreciate their friendly customer service and the excellent job they do with my dry cleaning needs.
