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October 2024 by Mushu Chicken
Christina Ryan opened an account for me Friday and she was absolutely amazing. She took the time to walk me thru all the details and benefits of opening my merit power checking and savings account. I'm someone who asks a lot of questions lol, but she was so exceptional in proactively explaining the minutiae that I really didn't have much to ask by the end of our appointment. She was patient, kind, and just wonderful overall. I will definitely be coming back here for future banking needs. Thank you Christina for your expertise and patience with speaking with me on Friday! :)
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October 2024 by Brian Ray
This place is a joke, simple math seems to be an issue with them.
They charged me for an inactive account that they suggested I open but then never used. I was then charged for an inactive account. Customer service was nothing but condescending and insulting. I also had over $300 in fraud that they just ignored. When I went to my branch to get help with fraud on my account I was told I had to call their 800 number. They charge some of the highest fees also. I really like Kirkpatrick bank downtown and First National of Colorado in Flying Horse.
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October 2024 by Moriah archer
I am a new member at Security Service! Switching banks can sometimes be a hassle, but Rachel Costley made it SO smooth and was SO helpful answering all my questions. Also an amazing person to talk to! I recommend her to anyone who needs help with banking!
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October 2024 by Frank Torres
I would like to commend Leslie at SSFCU for her wonderful customer service in helping me resolve an issue I was experiencing. Leslie and the staff at the branch do outstanding work and really care about their members.
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October 2024 by Steve Figg
Christina Ryan provided outstanding service on my recent visit to the Powers and Barnes branch.
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October 2024 by Ricky Casados
Rachel was amazing in the process of getting an estate loan . It was a quick and easy process.
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October 2024 by Kathleen Aplin
I worked with Elizabeth opening a new account and she gave me all the information concerning every aspect of the services that Security Service FCU provides. She was very upbeat and professional. Definitely a great place to bank and very close to home, just off Barnes and Powers.
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October 2024 by Richie Improgo
Elizabeth Camancho is very professional, knowledgeable assisting all my financial needs. She is an asset to your company.
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October 2024 by Rachelann “Ela” Smith
Went in to join my hubby's bank account after my previous bank's policy changes started costing us money and Mrs Rachel Costley was amazing, sensitive and attentive to our needs.
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October 2024 by Robert Diel
Our Teller Rachel was awesome and helped us with everything we needed in setting up a new account and credit card. She answered all inquiries we had and was very respectable.
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September 2024 by Mike Ross
We sent this letter to the branch manager at SSFCU Barnes Rd branch:
We are writing to express our thanks for the help we received from your employee, Rachel Costley.
My wife and I recently retired and moved to Colorado Springs from Anchorage, Alaska. We were assured by our credit union in AK (Global FCU) that we would have no problem transferring funds from our joint savings account to our new account(s) at Security Service FCU, which Rachel set up for us quickly and efficiently.
However, Global started throwing up roadblocks to the funds transfer that we did not expect, and we were faced with the prospect of having to do multiple transfers over the course of a month, or flying back to Alaska to personally withdraw our funds. We were understandably frustrated and discouraged.
But…this is where Rachel comes in…she thought outside the box…started making phone calls on our behalf…and brainstormed a solution for us that we had not thought of…and the result was, within an hour we had ALL of our funds moved from Alaska to SSFCU. We were overjoyed that Rachel was able to move heaven and earth to help us.
During our visit, Rachel set up joint checking and savings accounts for us….helped us invest in high yield CDs…and did a direct IRA rollover from my former employer's 401K account. She was friendly and positive and devoted literally hours to giving us personal service, and by doing so, Rachel confirmed for us that our choice to become members of Security Service FCU was the right choice. Her efforts earned our loyalty to your institution over your competitors.
We want you to know how much we appreciate Rachel’s efforts to help us. She is an exemplary employee. I recently retired as a TV news anchor and manager after 47 years in the news business and my wife retired after 20 years as a manager with Safeway Corporation. We both worked in fields where customer service and satisfaction was crucial and we’ve supervised hundreds of employees during our careers. Rachel Costley impressed us both with her personal approach that made us feel valued and the way she represented your institution was of the highest quality.
My wife and I look forward to turning to Rachel for our banking needs in the future, and we think she would be a great candidate for promotion to branch manager. We hope you’ll forward our thoughts to the SSFCU executives we met the day we were there.
Regards,
MIke Ross & Yvonne Burns
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September 2024 by Mike Lee
We had excellent customer service at the Barnes location. Zoe Batson helped us set up our CD and power checking. The process went very smoothly and she answered all our questions and informed us of the many things power checking has to offer.
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September 2024 by Ray Newson
Christina Ryan ....you are phenomenal. The connection you made with me made me feel like a person and not a number. You are patient, kind, and so incredibly thoughtful. I know that no matter what happens, you will make sure I am financially safe.
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September 2024 by Lowery Butler
Had the best experience ever at Powers and Barnes! Rachel Costley provided excellent customer service, she directed me on what needed to be done. Even though I bank with Bellco, her superb service will have me becoming a member….excellent job Rachrl. Thank you
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September 2024 by Benny Means
I would first like to say that SSFCU Barnes & Noble and all its employees have been absolutely fantastic. I must add that their employee Rachel Costley made my banking expirence easy and pleasurable. She was professional and helpful in every way. She took the time to explain and set up every aspect of my new accounts while also being kind and personable. Rachel in my opinion is a model employee that SSFCU Barnes & Noble should be very thankful for and proud of. I have shied away from using banks of any sort for years and Rachel made me feel very comfortable about putting my trust in SSFCU. Thank you Rachel and all others at SSFCU Barnes & Noble.
