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March 2024 by Carmen
Love the Black Card. Total Body and the hydro massage are a must.
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March 2024 by Terrie Solheim
I love this gym, except on weekends. The 2 guys at the front desk are apparently paid to look at their cell phones all day. These "hard-working " guys act insulted when asked to refill the paper towel dispensers; the gals working during the week are great.
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March 2024 by Mic Webber
dog poop?went to this location for the first time today and was greeted by the most adorable puppy! it belonged to the general manager.when my friend and i were later doing our workout her dog literally POOPED in the middle of the stretching area and she only picked it up. she did not mop anything, spray anything, even wipe anything. (this was in front of multiple members).i told other employees on my way out and put down my info for the owner to get to me but i highly doubt that note will find its way there. how is the head of this locations manger so comfortable promoting uncleanliness-literal biohazards, where people are on the ground working out, putting their phones keys and waters down?!deeply disgusted and will not be going back in fear there is literal dog poop on the floor.
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March 2024 by Ian Karcher
Best treadmills in Colorado Springs.
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March 2024 by Matthew Brooks
I've been using this gym for several years and it was mostly a good experience. Lately there's been people filming themselves flexing in the men's locker room and restroom. They are getting other people changing and using the restroom in their videos which I'm pretty sure is illegal. I reported it to the front desk staff and they did not go into the locker room and stop the filming. Planet fitness is actively allowing people to record others using the restroom and getting changed in the locker room.
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February 2024 by Justin Hancock
No v-bar or ropes for tricep workouts in thier pulley machine. No autolocking lockers, you must provide your own lock. The parking lot looks like the front lines of Ukraine ??.Update: Parking lot and all gym equipment replaced. This place is now 5 stars
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February 2024 by Isaiah Bennett
Hey Planet Fitness, I really appreciate Dann! Every morning at (02:00AM), Dann is cleaning, and greeting other members, he has an outstanding attitude, and incredible motivation. Dann is the man!
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February 2024 by Michael McCarthy
I travel often. I've been to a lot of Planet Fitness locations. The gym looks good. The men's room showers are a disaster. There is a pool of water outside of the showers. My shower had a broken drain cover. You could cut yourself on it. The showers are very small too.
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December 2023 by Marcel C
This is a great place for fitness. The staff are always very friendly and helpful. Seems to be a very welcoming environment for people with a variety of different gym experience. Would recommend.
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December 2023 by Tobias Cruz
Very spacious and very clean! I've never seen it get extremely busy, so it usually isn't overwhelming. They have a huge variety of machines, and a lot of each, so you don't really have to wait for any. The climate is controlled very well, also.
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December 2023 by Lee Tucker
Probably the one of the nicest planet fitnesses I've ever seen definitely nicest one in the springs it used to be the one on Woodmen they lost water pressure bad! This one does need major assistance on the parking lot big deep holes lots of gouges be careful.
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October 2023 by Remington Van De Veer
Very clean and affordable gym with plenty of space and workout equipment. My only compliant is that they are not open 24 hours on Friday and Saturday. Those are the only nights I would want to go to the gym that late at night.
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October 2023 by Linda Tennies
As a gym, I've been pleased. As for the customer service, it is seriously hit or miss. When I re-signed up last week, the ladies were great. Ever since then, I have entered and the person or people behind the counter have their heads buried in their phones, no acknowledgement or greeting, or they are busy ***ching to each other about a bad guest experience. I get it that it's hard to find good help, but the unprofessionalism is not welcome.
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October 2023 by Raliza ilieva
I was using two different machines because no one was using them. A man asked me if I was done. I told him that I wasn’t and he started telling me that I had to use only one machine at the time. I said “well you can complain to management to bring another machine". He did not ask the man using another leg curl machine if he was done. Usually I use only 1 machine. People wait quietly until the person finishes their workout without harassing them and asking them when they will finish or how many sets they got left, or whether or not they are still using them while stretching as that becomes bothersome when you have 10 people asking you for each and every machine. So, the man complained to management that “I won’t allow him to use the machine” which I did not say. Also, another man who watched from afar, complained that the man asked me how many sets I have left” which is a complete lie, he assumed that what he asked me. Then staff member, Esmeralda, stopped by to harass me while I was working out rather than to wait for me until I was done, that two people have complained that I did not let them use the machine, like I can stop anyone from doing it if I am not there. I told her to stop harassing and intimidate me on the front of everybody, but she won’t have it. She said that I am allowed to use only one machine at a time. This is not in their agreement of terms and conditions and as she tried to single me out, make me feel small, insignificant, and worthless. I told her that I am not responsible for peoples lies or assumptions. I told her that I won’t accept any discrimination or harassment by man or her. I called her on it and she refused to validate my feelings or at least pretend to be understanding or empathetic. On the contrary she got super mad because I called her on her irresponsible and reckless behavior, so she started to verbally abuse me be arguing with me, insinuating as it was all my fault, and calling me that I have an attitude. Every time I go when the place is busy there are always men who pull their chest up, raise their voice, and start rushing you to leave by asking you how many sets you have etc. and I do not see them asking the man who are using the same machine across the isle. I had to suffer men’s and staffs’ abuse at this place. Don’t call Esmeralda on her outrageous behavior, because she will try to shut you up by single you our try to invalidate your statement or how you feel, blame you for every thing that’s’ happening rather than to take responsibility, and verbally abuse you. The club states that they do not tolerate “gymtimidation,” which is a complete lie. Not only that they tolerate it they encourage it. She also asked me about my name and she couldn’t remember it or because I have a foreign name she made the most disgusted face as if she is appalled to even looked at me. I understand that she may not like women, or white women, or foreigners I don’t know, but she has to get used to it because we are paying her salary.Management 1) does not provide additional leg curl and extension machines. I go to the gym only 1-2 times per week and if it is busy I get harassed every time. They have only 2 of each and they have like 20 people within an hour waiting to use them. THIS IS COMPLETELY INSANE.2) staff is not trained to handle customers complains. Good customer service: obtain all facts, avoid assumption, and stop making insinuations, be empathetic and understanding and not act on excitement and point the finger left and right because they cannot handle the situation, do not be arguing with customers, but take their concerns seriously, validate their feelings if they feel upset or angry and not pretend that it is not happening and every thing is the clients fault, not verbally abuse them by calling them names as they are having an attitude, or anything else. Staff have to be respectful, courteous, attentive, and helpful. Under no circumstances should they act discriminatory in anyway, body language, facial expression, or verbally. Lastly have to offer a solution and not just walk away.
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October 2023 by Danny Mendoza
Signed up through the app didn't give me a choice on what location. And I wasn't aware that you would be charged an extra 10 bucks if you don't go to your home gym you only get 10 visits. So I tried to get it switched they said it hasn't been 90 days. So they told me next time I go in to cancel and re up for free they canceled for me on their own and took out the $49 cleaning wich useto be a $29 cleaning fee. But they made sure it took out and and cancled my membership with out me present. Bearly even been there 2months. Looks like I'm going back to the YMCA atleast they won't charge you for going to other gyms. Planet fitness use to be great because there was no hassle but all its been for me lately is a hassle and now I have no gym membership ship thanks!!!!
