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August 2024 by Camron Brown
Purchased a lemon. The general manager will not give me a call back and I have been calling for over 8 months now. They sold me a warranty knowing it will not be honored. The only thing I want is my $4,000 back so i can fix the vehicle. To fix at a shop it is over $11,000. The least you can do is call back and not be shady.
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August 2024 by Gene C.
This is to commend Mr. Pa'oe Kahele at this dealership for exemplary customer service and expertise! I purchased a new Hyundai Kona SED in 2023 at this dealership, but actually from another salesperson, and I'm a satisfied customer. Since my purchase, however, I encountered a glitch or two concerning the vehicle's operating systems--most recently during this month of August, and a rather problematic one with Bluelink that appeared to have stumped four call-in techs I dealt with by phone for well over a week. Since Mr. Kahele had helped me sort out a previous problem and had given me his tel. no., I contacted him for advice at the dealership ... I thought! But, in fact, I learned at the end of the call that he was at home on his day off! In short, Mr. Kahele not only graciously spent his personal time on the call, he found and recommended a work-around solution to the issue that the techs and one supervisor had told me would remain in limbo another 7-10 working days pending review by Bluelink App software engineers. To my mind, that deserves special recognition--which, by the way, Mr. Kahele modestly said wasn't necessary but that I could, if I wished, leave a review at the dealership for its service in general as a way to promote sales and goodwill. The dealership is lucky to have Mr. Kahele onboard--he is certainly my go-to person there.
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August 2024 by Brittony B.
I will never purchase from Phil Long again. I was sold an unsafe car. Their service department absolutely does not check their used cars thoroughly before selling them. I have tried to get this situation resolved and they have ignored me week after week. Absolutely appalling. Do not buy a used car from this location ever!
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August 2024 by Dustin Smith
Had some service done on my mother in law and wife's cars. When we picked up my wife car and dropped off my mother in law. Charles Patton was rude and everything we said he just would mumble under his breath and say yep, mhmm, ya. Not answer any of our questions. Then when I returned to pick up my mother in laws car
The lady sitting to the left as you walk into the service center, was mumbling and when I asked her to speak up, she rolled her eyes, and then got a attitude that I told her I couldn't understand her. The only reason this place is getting g 2 stars is because of the actual work that was done.
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August 2024 by L S
The last dealership I would ever purchase a vehicle from. Made that mistake myself and you'll find out that they do everything they can to not warranty your vehicle. Within 8k miles of a brand new car I get a leaky tire to which they wouldn't replace at first then they tell me they will cover a tire for 250 deductible or I could just go buy a whole new set of tires somewhere else. Then at 63k miles I have bad ignition Coils to which they said it was out of warranty despite me purchasing the 100k bumper to bumper add on warranty I had to take it to another phil long to which they honored the warranty. Now at 130k miles they tell me I have a bad engine and they say that's not covered. Despite my paperwork saying I have a 10yr powerteain warranty even though on sale they lied and told me I had a lifetime pt warranty to which they won't honor. I'm currently speaking with an attorney now.
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August 2024 by cesar hernandez
Bought and electric vehicle back in October. We were excited to learn that we would be able to get a vehicle charger at home along with federal and state tax credits. None of it was true. We learned we weren't eligible for the charger after we signed our finance paperwork. Now we learned we weren't able to receive any of the tax credit either. That's about $15k of promises that fell through which is a huge reason we got the vehicle to begin with. Sales reps (ours was Carl) need to be better educated on these topics if they are selling these kinds of vehicles. We have messages with the sales rep confirming everything that fell through.
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August 2024 by Jay Hubert
They offered me a deal I couldn’t refuse! I was looking into leasing an Ioniq 5, as I had seen on forums that there were some great deals on them here in Colorado. They were able to get me out the door with a phenomenal deal that beat the other local dealerships I’d talked to by more than 20% on the same car!
In addition to getting a great deal, everyone I worked with at the dealership was phenomenal. In particular, Pa’oe as my first point of contact was extremely helpful (even helping me get things sorted on his day off work!) and knowledgable about EVs. Cherry ended up tag teaming with Pa’oe and was the one to patiently walk me through the lease process. And the sales manager Luis is ultimately the one who worked up the great deal for me, and he was great to work with while also being extremely efficient and respecting my time.
And the Ioniq 5 has been by far the best car I’ve ever owned (and I’ve owned three other EVs and lots of gas vehicles). I took my wife and mother-in-law on an epic 3200-mile road trip to four national parks the week after we got it, and the car was so comfortable and spacious. We were able to fit all of our luggage plus a wheelchair and my electric unicycle in the back. Driving over 3000 miles in one week was a breeze, as the car did all the highway driving for me with the excellent Highway Driving Assist feature. And I love how fast this car charges! It never took us more than 15-20 minutes to charge, and we were never waiting on it as we were always grabbing a bit to eat or shopping or using the restroom while charging. The fact that two free years of charging on the Electrify America network is included with the car means we didn’t pay a single dime for fuel on the trip, whereas we easily would have spent over $500 in gas on the trip if we’d taken our gas vehicle.
I can’t say enough great things about this dealership and about the Hyundai Ioniq 5. A five-star experience all around!
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August 2024 by Wendi White
I scheduled a test drive online and immediately starting getting annoying text messages and phone calls, which I ignored. I drove 2 hours for the test drive, only to be told that the car I had scheduled was in service and not available. Louis, the gaslighting salesman, insinuated it was my fault because that was the first time he was hearing from me. Apparently you are required to be badgered when scheduling an online appointment. Which makes scheduling an online appointment absolutely worthless. Pro tip for Louis, don't gaslight potential customers. Especially women.
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August 2024 by Samantha Shen
Horrible dealership experience. The sales reps are rude, argumentative, and pushy. They are manipulative to get you in the door and their customer service is non existent. Do not give this place your business, go absolutely anywhere else for your Hyundai needs.
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August 2024 by William Pratt
Pushy rude saleman and terrible deals, got the same car in Denver for 5k less
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July 2024 by Branden Patzel
Vehicle listed online had no hail damage in pictures and nothing in the description drove 30 minutes to come see the vehicle in person and the vehicle had more than $20,000 worth of hail damage, gas cover falling off, and a large scratch down the side. Unfortunately similar experiences at other Phil long dealerships. Go to any other dealership and stay away from Phil long.
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July 2024 by Leslie A.
You should take action regarding the ant infestation in my new Santa Fe Limited for several reasons. First, the presence of ants in my car, especially in large numbers, is a health and safety concern. Ants can cause distractions while driving and may even cause damage to the car's interior over time. Second, ignoring the issue may lead to a bigger problem as ants can potentially spread to other areas, including mt home. Lastly, as a customer, i deserve a vehicle that meets expectations for cleanliness and quality. Addressing the issue promptly ensures i receive the full value of your purchase and maintains the car's condition. Dealership won't address it.
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July 2024 by Sandy Ferguson
I’m a loyal Hyundai customer. I’ve purchased 3 (new) Hyundai vehicles (Accent, Veloster, Kona) and a Genesis GV80 because I thought the warranty was worth it, but they made sure that every time I brought my car in with complaints about the jerking engine they told me they couldn’t recreate the issue and that the diagnostic was fine. This last time I called again because it’s getting worse and the service member was very curt with me and told me it’s now past the warranty miles. He says it will be thousands of dollars to address. My husband brought his new Kona in with a motor issue. It took months to fix it, and they never offered a loaner. Then when we got it back the front bumper was placed on the car incorrectly. We had to take it back to be straightened out. Then the Kona had a steering wheel issue and the service person said he would call once the part comes in. We waited for months and called back. Then the new service person said the last person was no longer working there and the part was never ordered. I don’t know if it’s coincidence, bad luck, or because we’re not a certain kind of person. I’m just so disappointed. ?
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July 2024 by G Flores
I purchased a Hyundai from this dealership last November, and unfortunately, it was the worst car buying experience I’ve ever had. Initially, the dealership appeared professional and accommodating. We were in a rush to finalize the purchase that day due to my work schedule and had just received an insurance payout after a two-month wait for hail damage.
When it came time to negotiate, our introverted salesman stepped away, and the sales GM took over. He was friendly but informed us that the car, listed at $36,000, was incorrectly priced and should have been $39,000 due to a “fat finger” error. Despite my skepticism, we proceeded with the purchase because of our limited time. It was hard to believe the car had been on the lot for a month in a busy city like Colorado Springs.
As a member of the military, my time is often limited and valuable. I needed to resolve my car situation quickly, but this dealership’s tactics made the process far more stressful than it needed to be. After the purchase, we started noticing several issues with the car, including cosmetic problems and tires that were worn and not suitable for winter. Having bought 7-8 cars in my life, this experience stands out as the worst. In hindsight, the dealership’s tactics felt very salesy and sneaky.
I would not shop here again and cannot recommend this dealership. They have multiple stores in the city under different brand names, but this first experience with them was extremely frustrating and disappointing.
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July 2024 by Kimberly Smith
Julien was amazing!! He asked us what we were looking for, showed us vehicles with specifications that we requested and in our price range. He was very honest and was not pushy at all. He let the SUV speak for itself and answered all of our questions. Paul in Finance was also great and made everything as easy as possible. Mary helped set up our BlueLink and showed us the features and how to use them. HIGHLY RECOMMEND!!!!! GREAT customer service ? ?
