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March 2024 by Ss Ss
It was my son's birthday and he went to make a deposit inside First Bank, 5815 Constitution Ave in Colorado Springs, CO. My son is African American and he was immediately told by their security officer to remove his hat (it was a baseball hat) and to look into the camera! Everyone was looking at him! My son asked what was going on and he never got an answer, but was told again by the security officer to remove his hat and to look into the camera! My said, "I don't know what's going on." My son said he then saw the security officer reach for something, but my son said he didn't want to look and didn't look to see what the security officer reached for or what his hand was resting on or holding. So my son then removed his hat and looked into the camera and only then was he allowed to make his deposit! My son asked the teller what was going on and still wasn't told what was going on. My son made his deposit and on the way out the same security officer told my son to have a nice day.....really after being humiliated and treated like a criminal?? Are all customers treated this poorly and humiliated when coming inside this bank?? I think not or they wouldn't have any customers. This experience totally ruined my son's mood to enjoy his birthday. What the heck is going on at this bank???
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December 2023 by Kate Curtis
Madison was so amazingly kind and patient with us today! She was so organized and made sure that we knew what was going on at every step along the day during our deposit process!
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December 2023 by Sarah Dundee
Madison was amazing and helped us deposit 304 checks, cashiers checks, and money orders all with a positive attitude! Thanks for your help Madison!!!!
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December 2023 by Brett W
Too many Karen’s working here. Avoid doing business with them at all costs.
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October 2023 by Monica Hoffman
Pleasant environment, Spanish speaking and English. Very personal and helpful customer service.
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July 2023 by Tim VZ
Their ATMs never work. Good luck getting your money out.
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October 2022 by Jonathan Gehring
Try anther location if any this is a smaller bank and they offer less. Random fees for everything and got put on hold for 15min by and ignored now have to wait till Monday. Wouldn't recommend
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September 2022 by Cris Rodas
Erika is always so helpful and pleasant.
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March 2022 by Jason Hawkins
I never have any problems here, good customer service and they are always very helpful!
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August 2021 by Rose ha
I had 4089 in cash and I wanted them in 100s and they just took it and said sorry we are closed come back another day then I come back the next day and they shot my brother
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February 2021 by Inspiring Landscape
Slowest bank in town. Half the time the drive through and inside don't work due to system being down. Trust me do not use this bank. Any one with 5star reviews hasn't been going to this bank long. Only reason I come here is to pay rent and every time it takes a hour or the bank system is down and I have to go else where.
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February 2021 by Alyssa
Haven't been with this bank long, but I have had nothing but great customer service at the bank on Constitution.
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February 2021 by Vi CourtneyJones
Great service
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March 2020 by Kathel Warnick
Mandy is amazing! Thank you for being efficient at your job! In and out with no issues:)
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January 2020 by Keevan Walker
(I'm not a direct member/customer of Firstbank) On the several occasions that I've made deposits there, the staff has been very helpful/friendly, and people will come from Desks/the back to help customers as the Tellers Counter.