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January 2024 by Ellie
I needed an engraved plaque done in a time crunch. They made it happen and saved the day! Dylan did a phenomenal job. He was very thorough and precise in exactly what we needed done. I would highly recommend this place for anyone looking for great customer service and beautiful work. I will be gladly using them again when needed.
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November 2023 by Michelle Lang
I believe this business may be closed? We've used them for years and had great service. However, I've been trying to order something since July and keep getting the run around. Now, no one answers the phone, I have not received a response to email, and I cannot leave a message on the website.
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April 2023 by Pat Nielsen
Can't share much. They are in the process of moving to a different location. People were friendly.
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February 2022 by Rex Louth
The staff are the best, most personal, and supportive in getting whatever you need. Very friendly, and get to know you and your needs. Quick and efficient too!
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January 2022 by Steven Brumley
Got absolutely fleeced by this place. Only went to this location in the first place because the guy I normally order through was sick and unable to finish my order, so I was in a time crunch. Put in an order in last Thursday for three 2" x 5" metal plates with words on them. Called this morning (Tuesday) because they were supposed to be done today. They weren't started, but the lady on the phone agreed to have them done by closing. I went this afternoon to pick up the metal plates and was greeted with a staggering $200 bill. For three 2" x 5" engraved metal plates. I expected a higher cost for the relatively short notice and was prepared to accept it, but I never anticipated borderline robbery. The lady told me they charge by the letter, and I did have a lot of words across the three plates. A courtesy business practice would be to review an order the day it comes in and give your customer a heads up that you're about to price gouge them into the ground. If they'd done that on Thursday, I could have found an alternate company to do business with and still got the order done in time. I'll accept some of the responsibility for being a little too trusting and not asking for an up-front estimate, but in no world was this even remotely $200 worth of product (and I've ordered dozens of engraved plates over the years from multiple different vendors). This company will never get my business again, and certainly not positive word-of-mouth from me. I guess the pros are, the plates do look really nice and at least I got them when I needed them... but lesson learned.
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December 2021 by Ed Menjivar
Good place to go
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August 2021 by Janice White
The awards here are extremely nice. They take pride in the products they provide.
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June 2021 by Malcolm Lumia
Super friendly staff and wide selection for any type of engraving!
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May 2021 by Timothy Fair
Great trophies!
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March 2021 by Joseph Touchette
I've worked with these folks many times over the years. They are quality people and offer many creative options.
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March 2021 by Aliyah Russell
This place is amazing
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December 2020 by Deborah G. Washington
Alway impeccable quality and fast & friendly service! My go to place!
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July 2020 by CMG57
Ordered a plaque 7 days in advance of when i needed it. They said it would be ready by 4pm in 7 days. On the 8th day, 1hr before the event i went to pick it up and they hadnt started working it yet. They said they'd work it then, but i couldn't wait. I've always used this mom and pop trophy shop because they always delivered. I guess 1 out of 5. (80 %) isnt bad, but it sure sucks going to a presentation event without the award. There was a pile of things (about 30) they already worked for other people who weren't there to get their product, so someone needs to get better at scheduling in what order things need to be completed.
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June 2020 by Roy Thompson
I have worked with this most professional team for almost 30+ years. while in the military, I used them 100s of times exclusively as i needed fast work, high quality work for the many presentations, retirements and special awards. Always great work with much help in designs to meet the occasions. 20+ years later i am still a customer, a very happy customer. Well done First choice team, well done.
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May 2020 by Benjamin Thompson
I will never go back here. Customer service was subpar and service to a military customer was atrocious. I brought a knife in to be engraved as a gift. After little communication about when the knife would be done I went in to pick it up. There were multiple misspellings engraved on the knife. I spoke with one of the workers there that suggested I present the knife to the recipient then bring it back to be fixed. Who presents a improperly engraved gift? They said they would replace it with a new knife and engraving. They eventually ordered a new knife (this is over a week later, amazon prime takes 2 days so I am to assume they delayed ordering a new knife). When the new knife arrived the staff realized they ordered the wrong knife. I was notified and continued to be unimpressed with their customer service. They apparently wanted me to feel like I was being inconvenient for wanting the correct knife with the correct engraving.A few more days go by, past when the knife was going to be presented, when a new knife is engraved properly. I didn't have to pay anything for the finished product, but I wasted my time and was unable to present the knife on time. The staff could not have been more apathetic towards me and I bet they were hoping I wouldn't write this review. I implore anyone, especially military members, looking for something engraved to avoid this business.
