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March 2024 by Justin Z
Byck is awesome. Got me in and out. Great service. Highly recommend.
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March 2024 by taro kurusu
I've been very pleased with Chapel Hills and Montebello. Both locations have been extremely helpful at talking through the issues of my vehicles so that they can be aligned within spec. Very pleased.
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March 2024 by Bradleykirby 2004
Trying to charge me with stuff that was just fixed on my car saying that it’s broke, telling me my car no one would by that it should be in a junk yard cars from 95 with only 45k miles on it sat for more than half its life “Nissan primera” he told me my cooling system is bad that the car over heats right after he started it I just replaced the radiator hoses etc about a year ago I would not recommend very rude even when I was waiting they where talking bad about someone else’s car about quoted “this guy is most likely retarted, he thinks he knows what he’s doing hahaha” rudest and most definitely will never go back
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March 2024 by James Misch
Eric was extremely helpful and made sure I was taken care of in a timely manner. He and the rest of the techs that I chatted with were great and provided a high level of service.
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March 2024 by savvy person
In an ideal world, every branch of a corporation would deliver an equally stellar experience, creating a seamless brand image. However, my recent quest for auto maintenance services taught me that this isn't always the case. Amidst this search, the Firestone on Jamboree emerged not just as a beacon of hope but as a paradigm of excellence in customer service and professionalism.Having called several Firestone locations, I quickly realized that the experience can vary widely from one store to another. But this particular Firestone on Jamboree? It completely transformed my perspective. So much so, I've decided it's worth going out of my way to ensure all my future routine maintenance is handled by their capable hands.A key moment in my experience was interacting with Eric. Understanding the time-sensitive nature of my visit, he assured me that if I could make it by 7:00 AM, he'd take care of the rest. True to his word, everything thereafter was smooth sailing. It's not just about meeting expectations; it's about exceeding them, and that's precisely what Eric and the team did.What stood out, apart from the exemplary service, was the transparency regarding pricing. It's refreshing to encounter honesty in an industry often criticized for its opacity. This openness, coupled with their follow-up to provide comprehensive reviews on the tires and patiently answer my car-related queries while I waited, was the icing on the cake.Firestone on Jamboree isn't just a tire and auto service center; it's a testament to what customer service should be. I look forward to entrusting my vehicle to their care for all future maintenance needs. To Eric and the team, thank you for redefining excellence in automotive service. Your dedication has earned you a customer for life.Thanks for the jazz music that your mechanics were playing. It really helped me find my Zen while I had an opportunity to catch up on work while waiting.Service: purchase of four new tires instal, balance and wheel alignment
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March 2024 by Chris C Controls Engineer
Had my alignment checked and fixed! Very impressed with the knowledgeable and friendly staff here, would recommend.
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March 2024 by Lynae Thompson
Friendly, got me in quickly to check it out, finished it in an couple of hours while I waited. Got to watch a great movie while I waited.
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February 2024 by John Reid
They were quick and efficient and I was able to get it done without an appointment. What more can I ask for?
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February 2024 by Jose Sandino
On Sunday, Feb 11, a tack got into my rear tire. I went to this place to get it repaired and they told me it was not possible to repair it and they sold me a new tire and alignment for $250. On Monday I went to have the tire repaired at another tire shop and the tack was super small so the tire had not suffered any damage. I feel scammed since it seems like they only wanted to sell me a new tire, now I have a new tire stored in my garage..They managed to sell a new tire but lost a customer and probably more.I do not recommend the place since they take advantage of your urgency or need
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December 2023 by Jeff Renehan
Reps and service people were professional, friendly and very competent. They found discounts for me and, as always, gave me a military discount, which I always appreciate. Answered all my questions, up sold me a bit on the tires, but I'm so glad they did. Had it done yesterday afternoon, this am we had 6 inches of snow - the tires were, quite simply, AWESOME. Thank you to the staff, you all are my and my family's go to for tires.
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December 2023 by rolland savage
My advisor-tech was amazing. He got me taken care of and I appreciate him
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December 2023 by gregg ballard
Went in to get a price quote for a set of tires for my PU. Store had a tire I wanted in stock at an unbeatable price along with a lifetime alignment for less than 4 tires from a competitor. Left vehicle and returned after lunch. Easy team to work with. Thanks for the professional support.
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December 2023 by Rosemarie Hobelman
I took my Passat there last Weds. night. I had an appt. at 3:30, did not get in until 4:30 ish.After the oil change I was halfway home, I live in Yoder outside of CS., when the oil pressure light came back on.I should not even have been driving my car under these conditions.I took my car the very next morning to another shop, Simply Euro and they told me that the mechanic didn't put the correct gasket back on my car. So it leaked almost 3 quarts by the time I got it into the other repair shop.I will never go back to Firestone and I believe that the corporate office needs to know what a screw up place this is!
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August 2023 by Faith Garza
Used to come here because my husband used to work here and we love and trust the manager Eric. BUT If you love paying for services only to have it immediately not done and then be lied to straight to your face about the work being done on your vehicle, then this is place you for you, Be sure to ask for Nick, specifically if you want this bad service as he is the one to deliver through and through everytime with 0 work ethic or communication skills or customer service or people skills AT ALL. Perfect place to just throw money away for fun so, if thats what you've been searching for, search no more, you found it. I took my car in for an oil change, inspection and 3 step fuel system cleaning. They just skipped the 3 step cleaning all together, used the wrong oil and skipped the inspection. How do I know they skipped the inspection? I had 4 lights on my car out. They marked every single light as good on the inspection sheet, (THEY MARKED EVERYTHING AS GOOD CONDITION!) except when I called them half way through my appointment and asked they make sure AT LEAST the headlight is changed out and to let me know what else needs done. This headlight was scratched out on the work order as being fine and then remarked as replaced. The rest of my lights were out still when I picked up my car. They "tested" my BRAND NEW BATTERY and tried to tell me I needed a new one...when it didn't even test low. I actively have multiple issues with multiple things that need replaced and repaired but they're lazy mechanics and techs couldn't be bothered to actually do their job. They did take only 8 hours to do it and I had to call to find out it was done. So glad I scheduled and appointment way in advance. Thanks for nothing.
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June 2023 by Jason Brittain
I was traveling through and got a flat(thanks wonderful springs pothole). I called and was told come in now,I was met by the manager who got all my information and shared sympathy. He immediately pulled it around and personally replaced the tire! WoW, thank you again!
