CVS Pharmacy in Colorado Springs offers a full range of pharmacy services with a dedicated team of experienced pharmacists. Many locations are open 24/7, providing convenience with features like drive-thru service and same-day pick-up. Customers appreciate the affordability of prescriptions, with 85% costing under $10, and the availability of vaccines for flu and COVID-19. The pharmacy also provides auto-refill options and the ability to manage prescriptions online or through their app. Reviews highlight exceptional customer service, particularly from team members who go above and beyond to assist customers. One customer praised a team member for resolving a complex issue to ensure they received their medication, while another praised a pharmacist for her friendliness during a busy vaccination day. Long-time customers express gratitude for the empathetic and caring service they consistently receive at this location. However, there have been concerns regarding staff transitions, with reports of losing a valued pharmacist and newer team members still becoming familiar with processes. Despite this, many customers have shared positive experiences, particularly when faced with challenges at other pharmacies, emphasizing the professionalism and kindness of the pharmacists at this CVS location. Overall, CVS Pharmacy in Colorado Springs is recognized for its commitment to customer care and efficient service.
Amazing staff! The team at this pharmacy work tirelessly to take care of the line and the customers needs. I am blown away by their commitment to go above and beyond at every encounter. Thank you!
February 2025
Understaffed. Waited in line before closing and got turned away because my turn would have been closing time.
January 2024
Unfortunately, they lost their best pharmacist and it appears that the new pharmacists and staff members are still becoming acclimated with their processes.
