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November 2024 by Dr. Bianca Liquori
I had a very frustrating experience with Costco Tire Service tonight when I went to have my tires replaced. Right after the service, I immediately noticed my metal valve stem caps were missing, so I went back to ask about them. Instead of addressing my concern, the staff essentially gaslit me, questioning whether I even had metal valve caps and insisting that if I did, they would have put them in my cup holder. When I assured them I was 1000% certain—because my dad gave them to me—a second employee joined in, repeating the same dismissive line: “Are you sure?” He even went as far as saying, “I don’t know how special they are, but we have some other ones in the back—do you want to see them?” This felt like a complete insult to my intelligence and concern.
I know I may look younger than my age, and as a female, they may have assumed I don’t know much about cars, but I am absolutely certain I had those metal valve caps. On top of that, the attitude from the staff member who serviced my car was off-putting from the start, and the check-in process was painfully slow, even though there were only two people ahead of me.
In hindsight, I should have known better than to leave the caps on, but I didn’t expect someone to take them and then have the audacity to be dishonest about it. I’m absolutely disgusted by this experience and won’t be coming back. This isn’t the level of integrity or customer service I expect from a Costco service.
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October 2024 by William Angel
Should have read the reviews. Workmanship is poor at this location.
I ordered tires online, made an appointment online, tires were not there, purchased/installed higher priced tires, felt vibration at 55 mph, took vehicle to a trusted mechanic, three tires were off one ounce, one tire was off a 1/2 ounce and the right rear locking lug nut was missing.
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September 2024 by Adrian O’Leary
15 year Costco member here. I have purchased at least four sets of tires over the years from this center; that’s over 4 grand worth of tires. I’ve NEVER had a single issue with them until now. This last trip was a comedy of errors. When they quoted tires for me, another customer’s info must have been in the computer. (Tire center manager said, “That can’t happen.” Well, it did, pal.) So although I paid for the tires, some other guy got the gold membership percentage. I called and was told they corrected this. No, you only attached my name to the order. Showed up for the install and was told afterwards that one center cap was missing when the car came in. Pardon me, but bullshit. They’re fairly rare wheels, and one of your techs either broke it or stole it. But of course, my word against theirs. I finally got the membership problem fixed after it was escalated to the store manager who did what I said they should do in the first place; refund the entire order and rering it. Then as the icing on the cake, I noticed two of the valve stem covers were missing. I give up. I only got 32,000 miles out of this last set of supposedly better tires. My mechanic once told me that tires made for big box stores are inferior from real tire shop tires, now I believe it. We’ll see how this set goes, but I won’t be buying another set from a company whose tire operation has gone down the tubes and will clearly hire anyone to work in the tire shop.
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August 2024 by Andrew Fujii
Sold me a battery with a hole in the bottom. Took it back. Tried blaming me first, gave me replacement, then said take it up to corporate. No sorry/sincerity
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August 2024 by ALBIN P BABU
After replacing damaged tire with spare tire, they carelessly placed the damage tire back to the boot space storage. Disappointed by the service
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June 2024 by Rick Franco
Great service
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March 2024 by Lisa Wu
They were SUPER friendly, nice, and caring!I came in with an issue with a tire still under warranty. Marcus, at the service desk, was so patient with me and everyone before me!Alex, in the service bay, was so helpful and caring! He was very thorough in checking the tire that I had an issue with.After a thorough inspection to no avail, he could have easily just let me go on my way, but he highly recommended other non-chargeable services that would really benefit the longevity of my tires and my overall safety.This Costco location was 2hrs out of my way. Even though the issue persists (which we were hoping would have been resolved by the little-attention-to-detail items Alex performed), but I'm still so glad I stopped by.Thanks for having such a strong work ethic, Alex!![P.S. I hope I got the names correct. ?]Great Job ALL!!
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March 2024 by Laura Rightmyer
Been going to Costco tires for decades, however neither of the ones in CO Springs. Our 1st time here, I was dismayed to find the wait so long, both in the line (twice, once to check in, then after the service) and then waiting for job to be complete. One tire is now punctured. I dread going back. They are busy but I've never seen workers move so slow, especially men, who seem to thrive on getting things done.
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March 2024 by Juergen Petzl
Good selection of quality tires at good prices. I did get an unfortunate flat, and these guys quickly fixed it and got me back on the road.
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January 2024 by Patrick Masini
Very rude over the phone! Very unclear about appointment options and tire availability; went back on something they had previously said on multiple occasions. Told me that 'this isn't the place' to get my tires done if I was looking for a quick turn around. Yikes!
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December 2023 by Juli fm COS
Costco's superlative service!
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December 2023 by Chris Hartman
Good prices if you are a member but geeze are they slow and understaffed. Dropped off my car and they told me it would be an hour to swap out the tires, so I decided to shop while I waited. Big mistake ... Ended up waiting for over 3 hours.
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December 2023 by Joseph Sib
Go somewhere else. Made my appointment 2 weeks ago, for 5pm tire installation. Dropped it off an hour before appointment, they started worked on my car 630. Lousy
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November 2023 by Tom Hoekstra
I have been buying tires from Costco for about 20 years. I drove the 20 minutes to Costco. I pulled in to have my tires topped off after noticing a low tire indicator. I walked in at 9:50am. The attitude at the desk told me it would take multiple hours and sent me a self serve air hose on the side of the building. Good service would have been to take 5 minutes to air up my tires. It would not have interfered with any appointments. I think my 20 year history with Costco just ended.
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November 2023 by Space
Don’t waste your time. Website advertises walk ins then they tell you it’s a week for them to be able to work on your car.
