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December 2023 by Shelby Grate
I was shopping and the store manager was yelling and so degrading to the employees. I believe his name is Andrew. It was so uncomfortable we ended up leaving without making a purchase. I will never be back.
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September 2023 by CT Ballgloves
I went to this location not to long ago and was really frustrated with some of the service. For starters Andrew ( who I believe was the manager ) was not very kind and didn’t greet us at all, he also kinda smelled. No one in the store helped us except for one guy, I believe he has blonde hair, I never got his name. But he was actually helpful. I will not shop at this location anymore.
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May 2023 by Francisco Troyo
Hi. We are from Costa Rica, and we were on a family vacation for a few days in Colorado. This review is being submitted several months after the facts, but we just HAD to leave a great big THANK YOU to everyone at the store. We are not exaggerating: this store has shown us the one of the best customer service examples that we have ever experienced. Even the store manager got involved, and they made sure they solved our situation. Five stars for service!If you want to know the details, please read on. Ok, so last January 2023, we visited this Columbia store in Colorado Springs to purchase some fleece jackets. Since we had made a big online purchase three weeks before (some snow jackets and other winter accessories that were sent to our hotel to have them ready for our arrival to the cold weather), we intended to use the 3x points that we had gained before we had to fly back to Costa Rica. However, once we chose the fleece jackets, it turns out that the system on the cashier’s side did not show our loyalty points (which added up to a significant amount of money). We showed the cashier the Email that credited the points, and we proved that if we logged in on our account on our phone, we indeed had the points ready to be used. The personnel at the store were very nice, but when they called a Columbia service number, they were advised to wait until the next day to see if the points showed up. The kind staff kept our fleece jackets for us, and we returned the next day (our last day in Colorado Springs), but the system on the cahier’s end still did not show the points. If we could not use the points that day, we were going to lose them because there are no Columbia stores in Costa Rica where we can use them, and we can’t buy anything online to be shipped to Costa Rica due to the international shipping costs. The store manager came into action and called several internal support numbers explaining the issue, totally supporting our right to use up the points we had earned. The system finally never worked, but he locally found a way for us to exercise our right as customers, because it was the right thing to do. We promised we would write a good review as a thank you for all their support… so here we are. A bit late, but still just as thankful as the first day. Thanks again. :-)
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May 2023 by Alex Gauthier
A certain mask wearing manager at this store is an unpleasant person.
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January 2023 by Jewlee COS
These people are awesome! Sarah, I cannot thank you enough for helping me in ways which I will not explain on this review. I would not have a proper coat in this cold weather without you helping me! You are definitely an awesome soul! The person who did the purchase with me, she was awesome as well. The man who initially greeted me on the floor, awesome! This normally isn’t the first brand I go to, but you are amazing!
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December 2022 by Amber Elizondo
I was so excited to hear we had a Columbia Store in the springs, thought I'd check it out. I walked in right behind an older gentleman with my husband. Now i work in retail and understand greeting EVERY customer. The male associate, older, not sure his name, maybe Andrew, anyhow, he didnt acknowledge my nor my husband's presence. NOT one of their employees asked us if we needed help nor mentioned any promos they had. We only knew because we over heard. Their staff is not only rude, but they came off as a little and slightly rasist. As a a Huspanic eomanit was a little rude, but i know yhe other location in Castle Rock is way better and they are always so nice when i visit. My experience their is always a great one. However my experience here was not so great and wont be returning, but im sure this location could care less.
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November 2022 by Gary Bowman
Great Black Friday deals!!! Aaron very nice young man. Enjoyed chatting with him on a hectic day.
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November 2022 by felicia hill
Nice clothing
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October 2022 by Julian Hirjoi
While I really like the company products and been a long time customer, watch out for the service at this location. New store with either untrained or unprofessional service reps.
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October 2022 by K Cornell
The store is great and so is most of the staff. After hearing a female employee say ghetto store manager and then being informed that she is the store manager for this Columbia store. We ended up leaving our merchandise purchase and sadly walking out. We like Promenade shops and they should not be called the ghetto and will take our money some where else.
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September 2022 by Joey D.
The store was phenomenal, when I went in the staff was very attentive and helped me with everything and the store was a welcoming environment for me, everyone there was cool and thoughtful
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July 2022 by Kathy Nikolaus
Great sale and staff is friendly and helpful.
