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January 2024 by Joel
What’s the point of an ATM lobby if it is closed after biz hours? They have a card reader but none of my debit/credit cards will open the door so I can use the atm.
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December 2023 by Devin Mourning
Literaly helps amazon defraud you then claims their powerless to help and all they do is act between a medium to the "back office" which I'm sure if anyone reading this has had to deal with chase back office knows how horrifying a experience that is.This bank needs to be sued into oblivion and the employees need to strike
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December 2023 by Hannah Carter
Every...single... time I come to this banks drive up ATM it is out of service.
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October 2023 by Chris Wallis
The ATM at this bank never works. Not sure why they have one when it never works
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September 2023 by Tristan Walker
Met with George and he helped me dispute some fraudulent charges I’ve noticed on my account and helped me get that all handled with the fraud department. Couldn’t have asked for a more helpful positive understanding Banker. 10/10 bank preferred location moving forward
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September 2023 by Arturo Sanchez
I had the opportunity to meet with Niccolo today, to open a checking and savings account. I have visited many branches in my time but, I would have to say that I have never been treated with so much respect and professionalism as I was treated today meeting with Niccolo. Not only did he exceed in expectations, he was very knowledgeable, answered all of my questions, readdressed my concerns and left me feeling assured that I was banking with the right entity. I am happy I made the switch to Chase! Thank you Niccolo for all that you do!!
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September 2023 by Tracy Watson
Apparently 1 hour is not enough time to file for a credit card. Jada was very rude and acted like it would not be enough time b4 they close. Your buisness.
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May 2023 by Foodie G.
Thank you Jonathan for your exceptional customer service. In from out of town, and he helped do what he could to make my transaction go smoothly. He's a great asset to your company.
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May 2023 by Lauren Kate
This location needs more tellers. Only one person is working the drive thru and one is working the lobby. It has taken 30 minutes to leave with less than $200 cash. A complete waste of time.
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May 2023 by erin beedle
Why is Larry Toomey making promises with no follow through? Why is a check being held for a contractor with no explanation? Negligent and unprofessional.
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April 2023 by Kara Zehner
This Chase bank branch is unhelpful and rude. They withhold money for no reason. They don't help their customers. They are unkind and ignore clients. Larry Toomey gives promises and doesn't keep them and will ignore you when questioned. Do not recommend this branch or this person to work with.
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April 2023 by Sev Armstrong
Where is the zero stars option? Larry Toomey is actively using and abusing Anti-money Laundering policies and as a licensed financial professional myself, it's very clear he doesn't even understand how to align himself with those policies and procedures. He's in violation of the law by even simply telling an account holding customer their banking activity is "suspicious". Will be reporting him to the appropriate regulatory bodies and I would encourage anyone banking at this branch or institution to find elsewhere to do their business to avoid being subjected to Larry Toomey's ignorance and bigotry.
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April 2023 by Joe Bono
if I could give zero stars, I would. Larry Toomey makes promises that they can’t keep, and gaslights customers while doing so. The bank withheld money and Larry couldn’t even provide a clear answer on why. Instead, Larry made false promises and painted the customer as a problem. Without Larry providing any real reason for withholding the money and dismissing the customer instead, it makes it clear this location is not welcoming to Black customers.
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April 2023 by Jenna K.
Larry Toomey makes false promises to paying customers. Doesn't even feel like it's appropriate to make a phone call after his promises fall through. Walked away from us and refused to engage further.
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April 2023 by Spencer K.
Terrible customer service, specifically from Larry Toomey. He made claims that something would be done about an issue in an hour or less, when the issue was not resolved still nearly 24 hours later, he was not willing to help any further and accused me of being argumentative when I was simply stating the facts of what was previously discussed and making inquiries on why things haven't worked thus far. He ended up walking away from me mid conversation. Very poor handling of the situation.
