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January 2024 by Michael Sims
Good store, but they definitely don't trust the shopper. Fitting rooms were closed for a long time, and now they just paved them over.Also, both bathrooms are "out of order."And during busy hours, the lines get long and there aren't enough cashiers to make it speedy.
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January 2024 by kim Johnson
Everything that you dreamed of having they had it they came to my rescue today it was very cold and windy it was a nightmare I went there today and bought a coat a regular price was $250 it was on sale for 19 dollars thank you Jesus and I also bought some hair products wow what a deal
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January 2024 by Angelina Reyes
Do NOT EVER shop here. They have bedbugs in their clothes! And they also have rats in their store. The whole store is disgusting, everything is dirty! Expired foods and candy’s.
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January 2024 by Stephanie C A
It was a bit messy but to be expected on 12/23. Found 3 gifts rather quickly at $40 total. The employees we're nice & the customers happy.
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January 2024 by Donald Wood
This is not a well organized store. I could not find the boots I wanted in my size. I did find an employee who was unable, although not unwilling, to assist me. One of the coats my wife tried on had the sharp pin exposed on the back of the anti-theft device, because the back piece wasn't attached to it. The employees that we interacted with were friendly and respectful. The Citadel mall locations hours, 7 am- 10 pm, are good hours, they differ from the hours of the differ locations.
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January 2024 by Dani Torres
If I could leave negative stars, I would. This store has been our go-to for at least a year and a half, we've spent probably thousands of dollars here. Tonight, they treated my husband in a way that will make me tell anyone who will listen to shop elsewhere.I had my daughter in the store with me, with her wagon stroller thing. I was shopping for maybe 45 mins by myself with her, all over the store, and walked past several employees including loss prevention. Nobody said a word to me. Then my husband comes into the store while our daughter begins to cry hysterically because she's tired so we decide he'll take the wagon and grab a couple more items while I take her to the car.Immediately upon me leaving, he is approached and told he can't have the wagon in the store. They came at him making it clear that they thought he was stealing. He told them go ahead and call security and until then he would finish shopping. Long story short, they made such a big deal about this wagon only when he had it, I'm guessing due to his tattoos, but when I had it, it wasn't a problem. Profiling at its finest. He ended up emptying everything and not buying a thing, and still was accused of theft by loss prevention while trying to leave the store. I'll be contacting corporate in the morning. You don't treat people this way.
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December 2023 by Caitlin Cantrell
Disappointed in the selection here.
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November 2023 by Allie Napier
They do not have fitting rooms.. I can't stand the people who steal and make ot hard for the people actually buying clothes. So incontinent to buy it take it home and find out it doesn't fit. The store is not very clean and has clothes laying around in every aisle. There were 5 employees at the front register and it took over 20 minutes to get threw the 4 people in line. Pretty ridiculous.
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November 2023 by Shilloh Hermoini
I like this store, the counter is always fast unlike in other store, if there's a long line you will be waiting half an hour to checkout also even though they don't have much stuff here i always find something i like, the downside is they don't have restroom, it is very inconvenient, can't you lock your own restroom instead of sending your own customer to other store around you.
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November 2023 by Brandy Valdez
Great prices good quality clothes and Many other things.What definitely recommend
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September 2023 by rtrldlam
Very disappointed drove from out of town for school clothes. The dressing rooms were closed. They were kind of necessary since we didnt live in town, we would not be able to return them if they did not fit. People were trying on clothes in the middle of the aisles. The store was filthy not a one employee on the floor. How this store is even open is beyond me.
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September 2023 by OneBlessedMom
This place has gone downhill in the recent months. I guess due to poor management. This place is a huge mess and that's an understatement.I don't know how anyone could stand to shop in such a mess or even work here!Do not recommend this location!
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August 2023 by Cynthia H
I'm sending this email on the day of the event I will be calling to make a report as well once customer service is open tomorrow which is Monday. This HORRIBLE experience of discrimination and disrespect didn't even occur inside the Burlington location, however 2 Burlington employees harassed placed judgement and discrimination against myself and several friends as we SAT ACROSS FROM THE ENTRANCE of Burlington in the Citadel Mall childrens play area. We NEVER once entered the store nor attempted to, upon sitting down in the play area, my friend wanted to freshen up as it was a hot day outside, and she proceeded to use her aerosol spray deodorant. Several moments later we over heard the short female loss prevention employee SCA- Lea calling mall security and saying that we were smoking and describing us. Since we overheard her, we explained to her that we weren't smoking and we showed her it was aerosol spray. Lea than said that we shouldn't spray anything in the mall because people could be allergic. We said ok, and turned around and continued to sit and relax in the play area. Instead of watching inside the store for theft or issues, the SCA-Lea continued to watch us and the Store Lead-Davetta came over to talk with her, they both continued to watch us and stare and point at us instead of doing their jobs for Burlington. If we were white and not black people they would not have harassed us. We weren't inside the store and we weren't bothering them why were they both hell bent om harassing us and ruining our experience at the mall? We didn't engage them and continued to enjoy our time, I took out my phone to look at myself in the mirror and that's when the store lead Davetta came to the store entrance and said we can't record her. No one was recording her. If she was in the store and actually doing her job instead of watching us in the play area then she wouldn't even have known what we were doing. She begun to yell at us and tell us we needed to leave and harass us please keep in mind we were in the play area and NOT IN THE STORE. She is not mall security. She continued to harass us and said she was calling the police.i had my 2yr old with me who was playing in the play area. Who had to witness this. She refused to go get her manager for us and she refused to give us her name. She continued to harass us until mall security came. They came over and we told them what happened. we also talked to the store manager who gave us the two disrespectful and I believe racist employee names. Their job is INSIDE BURLINGTON. Not the mall. And not to harass mall customers. Never have I ever endured this type of discrimination and disrespect since living in Colorado Springs since 2001. I will never shop at Burlington nor do I recommend anyone else does.
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August 2023 by Tanya Rael
The workers are so nice. But the place is not clean, tons of clothes don't have tags on them, and they took away the dressing room.
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June 2023 by Quyana Bailey (Que)
Poor selection of clothes, unorganized store. Every aisle is filthy especially the checkout line! DO THEY EVEN CLEAN AT THIS STORE????