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November 2023 by sean bilberry
Terrible employees! Me and a couple of my friends parked in a 711 parking spot with zero signage except for a very small peice of paper in the window saying private parking. I then leave to go across the street just to see if a burger place was busy or not, luckily it was because as soon as we left after being in the other building for 3 minutes the tow trucker was already towing my car. Me and my friends walk up and ask respectfully why my car was being towed. The very rude and un professional bugs towing worker started to go on a power trip about how we were not supposed to park there. I then proceeded to apologize and say I couldnt see any signs is there any way we can make this up. He then says we must pay a 78 dollar drop fee cash only. Now I dont know who just carries 78 dollars cash everywhere but I sure didn't. I then ask is we can run inside really quick and get cash to which he tells us very rudly that we got 5 minutes to get cash or the car is his. To which me and my friends rush in as quickly as we can to get cash. We then return to his truck with 80 dollars in hand. He tells us hes on the phone and will and we will need to wait a minute. After he gets of his phone he tells us, still with a very big ego and very rude, that we are so very lucky because "the drop fees weren't being charged today". After this we get in our car and leave. Later I looked up Colorado towing law and it was to my surprise that the maximum charge was 60 dollars. So this to trucker was going to charge us an illegal price for a drops fee. I can tell now that the tow truck driver was trying to overcharge a few friends wanting to hangout and have a burger and later got caught by his supervisor. I sincerely hope the truck driver gets penalized or terminated because if he would have been able to over charge us we would have no way of getting home or to work. If the employer is reading this the incident happened around 1:00 1:30 on sunday November 19th at a 711 on interquest. I hope you take action as this situation could have really screwed us over.
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November 2023 by Joe Joiner
My experience with Bugs Towing was an excellent one! I was in a tight bind trying to transport my dead car to my mechanic and Bugs came through for me and really helped me out! Compassion towards someone in a sticky situation goes a long way, and Bugs has earned a customer for life!
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November 2023 by Reynald
Bugs towing provided not only an excellent service but was on time and kept in contact. Their driver Luis was very professional and knew what to do to hook-up our 38ft RV.
A very careful and conscientious driver, professional all the way.
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November 2023 by Leonora Garcia
I am grateful for the incredible help and support Bugs Towing provides. Their dedication, attentiveness, and hard work are highly appreciated in helping people in dire need. I especially wanted to thank Shay, the friendly staff member at Bugs Towing, for going above and beyond to assist me during a recent call. She is friendly, very informative, and provided us a reasonably priced quote, making us feel more at ease during a stressful occurrence. Their kindness and professionalism make a huge difference in a business, and I will continue to call or refer them to anyone needing a towing service.
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November 2023 by Reynald
Bugs towing provided not only an excellent service but was on time and kept in contact. Their driver **** was very professional and knew what to do to hook-up our 38ft RV. A very careful and conscientious driver, professional all the way.
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November 2023 by Gina Lopez
On 10-3-23 I called and spoke to Shay who was very polite, professional and quickly helped me with needing a tow really quick. Met Kevin and he came within 15 minutes and helped get my car towed to another place. He was very nice and helpful and patient with any questions I had, I would highly recommend Kevin and Bugs Towing for any towing you may need. Shay has great customer service and was patient with any questions I had. Thank you, Gina L.
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November 2023 by C J
I had high hopes when I called to get a quote, Jodi was very nice and made me feel comfortable. However everything changed as I waited and waited for someone to come. The driver never called to provide any updates, needless to say after waiting for 2 1/2 hours I called someone else. When I informed them that their services would no longer needed, she stated 'my driver told me that cause you guys weren't there.' Yet he never showed up. I'm only rating them a 2 cause Jodi was very nice on the phone, company however seems to be lacking communication
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October 2023 by Virginia Valverde
These guys came through for me in a pinch and with a fair price. Their staff was professional and caring. The tow was speedy and I would definitely recommend Bugs Towing to anyone out there who needs a tow without being taken advantage of. Thank you guys very much for all your hard work, I appreciate you! ??Service: Car towing
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October 2023 by Naomi Rene Trujillo
Bugs Towing provided excellent service to us on a night where it was sorely needed. Shay gave us kind and helpful customer service as the dispatcher. Luis, the tow truck driver, went above and beyond in helping us in what turned to be a very unusual and scary situation. I can't say enough. Much gratitude!!
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September 2023 by Jackie
The young man that helped me on the phone was very kind and patient with me and I didn’t feel rushed which was nice. The woman I spoke to during my second call was very rushed and short with me —perhaps she was just busy. ??♀️The young man who came to pick up my car was also very kind, helpful and luckily close by! I didn’t have to wait long at all. And he made sure to call to give me a time estimate which was much appreciated. Overall a good experience.
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September 2023 by joe polo
So I will come out and say this and hopefully lots of people read it, cause this needs to be said from someone who knows about this company behind the lines. BUGS towing is by far the worst and most unprofessional towing company I have ever witnessed. You could see how terrible they are when they argue and threaten people in the reviews. They take 6 hours or more for a roadside request, sometimes even abandoning the customer. They take on too many job requests that they can't even manage or handle. They are a disgrace to actual hard working towing companies. How do I know this? I worked for a roadside company called _____ that handles these requests, we call local companies to see if they can help and they can either say yes or no to the job. BUGS towing will yell and curse at us when we call them and simply ask for an ETA because they hadn't completed the job over an absurd amount of time, sometimes I'll just immediately cancel the job on them so I can find a better towing company for a customer. They will never admit that they are in the wrong and blame others for their faults. They give quite a show when they throw a tantrum when I call them, at least I have a backbone and would talk back to them like they are a child. They are awful human beings and should be treated like dirt. I hope you're reading this BUGS towing, I wanna see how you react, show us how much of a POS you are.
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September 2023 by LeeAnn Ossola
I highly recommend BUGs towing! The dispatcher Shay was amazing! She answered our call and questions immediately, and while we were still on the phone she was able to send me location of the driver and how far he was from us! The Driver Cody showed up when I was still in the phone with Shay! They both did such a wonderful job and I can’t thank them enough for getting us all taken care of and so quickly!
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August 2023 by La Bruja
The young man that helped me on the phone was very kind and patient with me and I didn’t feel rushed which was nice. The woman I spoke to during my second call was very rushed and short with me —perhaps she was just busy. ??♀️The young man who came to pick up my car was also very kind, helpful and luckily close by! I didn’t have to wait long at all. And he made sure to call to give me a time estimate which was much appreciated. Overall a good experience.
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August 2023 by deejdvs
Excellent service!!! Arrived within 30 minutes of my phone call. Waited on AAA for over 2 hours before giving up and called Bugs Towing. They were there within 30 minutes and got my Dodge Cummins where it needed to go. I highly recommendService: Special vehicle towing
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August 2023 by Nathan Szabo
The tow truck driver was incredibly aggressive and threatened to hit my truck. I’m not sure why or what his rationale was as he was blocking traffic and I simply rolled down my window to see if I could pass by. I did not even use this service but the driver’s unprofessionalism and just flat out unwarranted aggressive behavior requires a review. Definitely not calling you if I need a tow! Hospitality and kindness are obviously not a priority at this company.
