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February 2024 by Maranatha DeVargas
Great jeans, great staff, great prices. Definitely recommend Departwest denim and Outpost shirts!
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October 2023 by Erin Kohlhorst
There's a reason I keep coming back to this Buckle over and over again! It's the only store I get jeans from and I can always find something cute for an event. What makes them the BEST though is their staff - I went in yesterday looking for an outfit to wear to a concert and started grabbing a bunch of stuff to try on. What I ended up buying was not anything I grabbed but what Leslie and Hannah picked out for me! They checked in to see how things were fitting and picked out things for me to try on that I wouldn't have thought to try! I'm so so excited to wear this outfit tonight! Go see Leslie or Hannah or honestly anyone at the citadel Buckle - they're amazing!!
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October 2023 by Mccartha Thomas
The Professionalism and Care from the Buckle Team here at Citadel is amazingTo Name A Few Hannah,Stacy And NateThey have earn my Business and will continue to do soFides Officium
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April 2023 by Travis Tucker
Wow attention CEO of Buckle! Miss Hannah out did it today on customer service with one of your customers of 20 years. She has been the best manager I have ever seen from Buckle in my all my days with your company! May God bless her and may God bless the company and CEO.
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April 2023 by Ezariah R.
The service is absolutely amazing! For privacy purposes, the employee was amazing! Her name is Shannan, and we just adore her amazing work. We were buying something for someone's birthday, and she was willing to take out whatever we needed, and when we asked to help her take it back, she said she would do it! Also, the clothes there are up-to date and everything I'm looking for and amazing. They have rock revivals in their store, hey, dude shoes, and so much more! I hope their company grows bigger and stronger
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November 2022 by James
I applied a few weeks ago and never heard back after checking in once a week twice after being promised I would. I understand life can be busy or you in the end don't want a recipient. But please don't make promises you can't keep or if you do promise to, reach out even if it's a rejection. I would have been fine if it was.
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August 2022 by Lupe Batres
Hannah and Christian went above and beyond for us! They were super helpful, patient, and amazing customer service! Thank you guys!!
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April 2022 by Javier Sanchez
Every single time I go In I’m always greeted by a staff that makes you feel at home tbh there almost always the same girls and guys in there they’ll help you out finding clothes hyping you up great crew
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April 2022 by Paige Martella
This was amazing the service was awesome it was like having a personal stylist thank you!
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March 2022 by Veronica Shumaker
I went in with the intent of purchasing a few pairs of different jeans that would fit better than my usual pants that I would buy. When I went in I was browsing and needed assistance with the sizing and fits that they had. I was trying to ask an associate and he brushed me off and went to catch up with someone who wasn't even in the store. I asked another female associate and her with her coworker just looked at me and said ,"You should know how jeans work already." I tried to explain that I go between sizes sometimes and I wasnt sure about certain cuts of jeans. She just rolled her eyes and kept talking to her coworker. They were very rude and inconsiderate and I won't try to go here again.
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January 2022 by Henry Gott
I'm not sure how this store has such a high rating cause I got nothing but b.s. and finger-pointing from em. Very unprofessional and rude. Word of advice- Learn how to accept responsibility for screwing up and stop blaming customers, or you won't have any left.
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November 2021 by Brian & Donna Hosler
We visted the store today and were helped by Dani and Azia. They were so helpful and accommodating! After we left I told my wife they have helped restore my faith in man kind. They were professional, they knew their product, and they wanted to help. Well done ladies!!! Brian
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September 2021 by Steven Miller
I’ve shopped here many years. And if in-person businesses and retailers wish to stay in business long term they will heed this review.Between the customer service, the layout of store, the products and quality of said, the ease of online ordering, the app, all of it, perfect. The two store reps that normally help me, Dani and Hannah are fantastic. They know your fit before you even realize. They can remember the products you like while you forget. Before I can even speak, they already realize I’m there to pick up my order and ready to go. They know style, and make recommendations while also giving you plenty of space and time to think. It’s the perfect blend of good salesmen. Yes this requires someone good in sales, they are here to prevent buyers remorse. They can help guide you in most useful ways. I know and with the utmost confidence I can walk out with something that fits and looks good. If they don’t have it, ordering it online with them is easy peasy.There’s many reliable brands that never go away here which means I know they will always have something familiar but also with new stuff also rotating multiple times a week. If something doesn’t end up working out in my favor their return policy is very generous compared to most modern businesses these days. With all this said. Other businesses should look upon and try to follow Buckles business model.
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August 2021 by Karissa Ramirez
Hannah is AMAZING! She helped me find the perfect jeans and even recommended other styles which I will be back to buy. The customer service I received today will have me returning for many future purchases. Thank you again Hannah for making me feel like an absolute STAR ☺️
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August 2021 by Alia Torres
The staff was so very sweet and kept making sure we were okay the only problem I see with the store was the fact that it’s a bit pricey.
