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March 2024 by Stephanie Peterson
Love this office!Travel for work and have been in and out of a lot of rental car agencies. By far the best!AND they answer the phone when you call. Take pride and excelled care of vehicles
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March 2024 by Michael
I reserved a rental car to drive for Uber and was told by Uber customer service my car was ready for pickup. The Avis app said my car was ready for pickup. The Avis 800 number custom support said my car was ready for pickup. 35 minutes prior to pickup I received a call from this office there aren't any cars available to rent. I was also told I would need to be on a waiting list for 2-3 weeks after I had already waited 2 weeks. Whoever manages this store has no idea what customer service is. The manager also has no regard for customer experience. From what I can see from some of the other Uber driver posts. There isn't any accountability for the service of Uber drivers. I wonder how long a rental car manager would keep their job if a vacationing person or family who depended on the rental car reservation, were told 30 minutes prior to pickup there isn't a car available. That they would be placed on a 2-3 week waiting list. I have never had such a poor experience. Horrible, horrible, and piss poor performance is how I can describe the level of zero rocks given.Please do not respond to this review with an, "we are so sorry...." If you all were sorry you would address the issues that have been reported from this location after the first 5 times. After this many reviews that share the same experience, the problem is upper management.
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February 2024 by Jerry
If I could give it zero I would. Absolutely worst experience renting a car.
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February 2024 by Matthew J Hunt
Highly recommend!
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February 2024 by Tamra Quintel
Very accommodating with whatever my ex was doing.
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December 2023 by Spiritual Awakening
The only complaint I have is that the owner does not allow you to park your vehicle on property when renting a car. Be prepared to walk or taxi in.
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December 2023 by Patrick Hartley
An Avis employee named Jorge was driving a company truck and t-boned my boyfriend’s truck, was cited and now won’t talk to his own insurance company. I’m not even a renter of an Avis vehicle, but this behavior from an Avis representative should tell you all you need to know.
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December 2023 by umedicalgroup chairmanceo
Katie is always very pleasant and helpful and the service is outstanding and hassle free to rent/extend vehicle. The entire staff is very helpful.
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December 2023 by Benjamin Akotia
I recommend AVIS services to any persons who require any means of transportation to any destination. The team are readily available 24hrs a day for your support and travelling assistance.
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October 2023 by Will Ott
Tiffany was great. She explained everything very clearly and made the rental process very straightforward and easy which means a lot for a weeklong trip I'm taking. Service was immediate, the perfect car was there and Tiffany drove it up front and went over the condition of the car to make sure I wasn't responsible for pre-existing dings (there wasn't much but still appreciated that). Highly recommend AVIS and if you get Tiffany you are in good hands!
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September 2023 by Lori Light
My husband has rented for our family on numerous occasions from Tiffany and Katie for 10+ years. They have always gone above and beyond to accommodate us and any last minute changes we might have had. Tiffany and Katie are our go to for all of our rental needs.Lori & Ed Light
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August 2023 by K B (Kon Krypton)
I searched rental cars through the Carla app and found this Avis had a much better rate than the Avis @ the airport, so I reserved a car for 6pm. I didn't realize that they closed at 6:00, but I called them from the airport and told them I couldn't pick up the car since our flight was late and I couldn't get to them before they closed. I went in today and the clerk, Tiffany, was very accommodating. She honored the Carla rate despite not being familiar with the app and she even arranged for us to drop the car at the airport when we leave. Great customer service. Next time I'm in Colorado Springs I will use them again.
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August 2023 by Meghan Boffeli
Never rent from this car company. They double charged me after I returned the car without telling me about it. Now I am stuck paying DOUBLE what I should for a rental car. I also didn’t receive a car that was anything similar to the one I thought I would get. They don’t care about customers.
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July 2023 by Selina Hayes
I used the Avis on Garden of the Gods Rd both for this trip in July and my last trip of February 2022.They are wonderful!!! They gave me the correct vehicle, and it was clean and reliable.When it came to my trip in 2022, they were not able to obtain my vehicle at the exact time specified and were soooo apologetic over being just a half hour late!!!They’re polite, informative, and easy to work with!!The employee spotted I was being charged for a tank of gas in their computer system upon returning the vehicle and was happy to take it off since we had filled the tank.I will DEFINITELY use them again; there’s no reason for me to go anywhere else.Thank you, Avis, for making our family vacations a smooth ride!
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July 2023 by Emma Birky
I work at a church in town and we have to rent vans often for mission trips and camps and they are always so nice and easy to work with. We walk in and they know exactly who we are and what vehicles we need. We have had issues in the past with other car rental companies so we really appreciate and value this Avis Car Rental
