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March 2024 by Diane Reynolds
Great service and price
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February 2024 by Edward Freund
Have overcharged me for a second time with a signed contract
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February 2024 by M and G Lowenherz
Easy car rental!
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February 2024 by Joseph Shelton
The staff were very kind and understanding. They made getting the car easy and made dropping off easier. The car wad inexpensive and didn't put a dent in my wallet. I will definitely use them again in the future.
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January 2024 by Cody Willett
Attempted to charge me $100 cleaning fee for dog hair. I asked to see what was dirty as i took extra time to remove all trash. Agent showed me dog hair in the cargo area but I don't have a dog that matches hair color or that was in the vehicle. Asked to further discuss with manager and individual said that was him and gave me card (zach o.)I'd rent from airport location if in colorado srings and need avis. the vehicle selection is much better and don't have to worry about questionable customer service tactics.I total over 100 rentals per year through avis and national rental cars only, and have had no issues at any other location even remotely similar to this. Vehicle even smelt like cigarettes upon pick up but try not be picky... maybe have to hold.avis to much higher standard at least at this location
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December 2023 by jeff gilliam
Best customer service of any rental agency from Ohio to Colorado. We would not even consider renting from another location. In fact I drive past two other more convenient locations to continue doing business with Avis on South 8th st. Zach and Nance are awesome and they have a great staff. We truly appreciate all of their hard work!
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December 2023 by Patrick Hartley
An Avis employee named Jorge was driving a company truck and t-boned my boyfriend’s truck, was cited and now won’t talk to his own insurance company. I’m not even a renter of an Avis vehicle, but this behavior from an Avis representative should tell you all you need to know.
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October 2023 by Rick Upton
Never, I repeat NEVER, rent from the 8th Street, Colorado Springs AVIS/Budget rental car location. We paid for a premium SUV vehicle and received what we would have expected from a rent-a-wreck company. Missing parts both interior and exterior, brakes that made the vehicle jump at any speed above 40MPH, not cleaned and "stuff" left inside when we picked it up. This location charged more than guaranteed upon turn in and treated us like unfit customers when we pointed out issues with the vehicle. AVIS must correct these issues and get this location up to AVIS standards!
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October 2023 by Teri Baca
The Avis Representatives were extremely helpful during the rental process both on the phone and in person. Every special deal, available at the time, was offered to me which only made the rental process even better. I will definitely recommend Avis Car Rental to friends and family!
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September 2023 by Jessica Jones
Thank you so much Avis team for such great service! Yall were personable and friendly. So quick. Good selection of cars. And the best part was it didn't smell like cigarettes. I appreciate the cleaning yall do and how you hold people accountable for smoking in the cars.
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August 2023 by Ty
If your black don't rent from this place the owner will accuse uou of smoking weed in it and can't tell the difference between ashes and peanut shells!!! Nancy is a scammer.
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August 2023 by D'esta Vissarriagas
Had the exact vehicle I needed for my trip to Estes Park. Staff was very knowledgeable and very respectful. Thank you for making my rental experience an amazing process.
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July 2023 by Nella Queen
Nancy and her husband are so unprofessional to say the least. Do not waste your time renting from them. They charged me for a smoking fee without even telling me, despite the fact I do not smoke. I just so happened to check my bank statement and seen an extra charge. I had to call several times to get information as to why I was being charged. They also claimed they were “ashes” on the window seal but didn’t provide any proof to these claims. I was told to call customer service because Nancy did not want to handle the issue. Despite her being the manager. Please learn how to provide better customer service to your customers or sell the company to someone who is willing to do so! Do not waste your time at this Avis! I’ve had much better experiences at nearby rental companies
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July 2023 by Michael Kaminski
The people at the 8th Street Avis Center are stellar! Working through Avis online is so easy to do, the cars are always great and the people are absolutely the best. It's the only place I use. If you haven't rented from them before, give them a try and see what a difference it makes.
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July 2023 by David Weinstein
If I could give Nancy 6 stars, or 10, I would! Long story short, she saved our vacation on Day 2, after a disastrous experience with Avis at Colorado Springs Airport and corporate Help. And she did it with patience, empathy, and a sense of humor. And while waiting, I heard her courteously give other callers reasonable options and whatever comforts she could. If you use Avis and have any choice, go to their 8th St local option!
