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November 2023 by don black
My wife needed to rent a vehicle we both are retired from the Military I came across Avis/budget at Walmart on woodman. The customer service was the best we ever experience the team was courteous friendly professional. kind good natured. Local awesome Coloradoans I want to thank Mari, Jody, Brock and Kayla for great experience in making our rental experiences the very best, if you need to rent a vehicle. I highly would suggest this location. I'm sure you will not be dissatisfied.Don
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November 2023 by Philip Lorensen
Been in Florida for work for a few months and have a company rental car in my name. Came back to the Springs for a weekend and needed to rent a car for personal use while still having the company rental in Florida. Reserved a car for pickup at this location and was denied the car when I arrived because I have another rental out at a different location. This caused me to have to find another rental at the last minute which caused me to almost miss my flight in Denver. Will never rent from this location again.
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September 2023 by Kevin Barkocy
One of the best rental car experiences in my many years of renting. Mari's customer service was particularly impressive. She took the time to accommodate some reservation changes and assured the vehicle and the price matched exactly what I needed. Excellent way to begin my family trip. You should give lessons on customer care. Nice work.
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September 2023 by Lacey Harris
We went to this location and dealt with the the owner operator Mari her customer service was the worst I have seen in years made an online reservation she took a walk in and then told us she was out of stock after 45 minutes of waiting. Truly love Avis they have always been great to deal with unfortunately this location I would have to say is not one I would ever recommend. They referred us down to the Garden of the Gods location they did Amazing and got us on the road
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September 2023 by Michael Smoot
One of the best rental car locations I've been too. Jodi, Mari, and Brock are all friendly and professional. They're quick to check in when picking up a car and even quicker when dropping off. Their cars are always clean and ready to go.
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September 2023 by Geoff Peters
I’m an Avis Preferred members, and our family has rented here before with great service. Today was a massive nose dive. We arrived at the counter 4-minutes late and the agent said he was unable to help us. He suggested our family find a way to get to the COS airport location to get our car as they would “probably honor our rental agreement.” Not really, the price went up by $150. There were no doubt any number of things he could have done, but our family didn’t matter. Sometimes with 2 toddlers, you get places a little late. Four minutes, really?
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September 2023 by Matthew Harris
Really need to provide return directions on their contract. Not obvious this location is inside Walmart and signage for return is basically nonexistent.
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August 2023 by Tami Rowe
Customer care call center at budget are rude and do nothing to help. Called 3 times, put on hold 3 times, disconnected and when I called back they told me to calm down because I was frustrated. They ask me for my phone number to call back if needed and no one has ever called me back after being disconnected. Called to complain about a car I rented from Budget. Should have never been on the road.
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July 2023 by Brian Graf
Out initial rental from another location had problems and they were super helpful at this one exchanging our car for a new one without any problem. Great service.
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July 2023 by Marie Logston
Best experience ever! The vehicle was strong, dependable, and comfortable. The staff was professional, knowledgable, and took great care of us. 1st class service.......and Brock, I can't thank you enough for being a kind and caring individual. We are very happy with all of you at Avis on Woodmen Road!!!
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June 2023 by Bella La’Niece Hair Bar of SE
This is the place to go for a professional experience in renting a car! I know other places will say you have a say so, however with these- guys you do. Thanks for an awesome experience from online to in person. Smooth transaction all the way through! I will return as business calls for travelThanks again
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June 2023 by Phillip Miller
Was looking last minute for a car rental for the other two companies I went to were either rude or extremely unhelpful. At Avis in the Walmart on woodmen. Not only was the manager extremely helpful, the customer service was excellent. The next time I have to get a rental. Avis will be my first stop from now on!
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June 2023 by X B
Amazing staff ! Every time we come over, we always leave with the car that we want and at an affordable price ! Ask for Brock !!
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June 2023 by Yolanda Monroy
Mari was amazing!! I will not go to any other agency again. Totally recommend. Awesome service.
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June 2023 by Kareesha Ramsey
My husband and I are visiting from North Carolina. We are new to the area and needed assitance with a rental. From the minute we stepped into the Avis/Budget in the Walmart, they made us feel extremely comfortable. The owners were simply amazing as well as the accompanying staff. In addition to being highly efficient they went out of their way to highlight specific eateries and places of entertainment for us to experience. They were funny, engaging and totally relatable and built rapport with us easily which is very hard to with me as I am quite introverted. My husband, on the other hand held conversation like they were college buddies. The vehicle was impeccably cleaned and neat and the drive is smooth. If you are looking for a rental and new to the area, or even if youre not try the Avis/Budget on Woodmen. They made our first impression of CO a great one.