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June 2024 by Mikel Lee
Great customer service. Hector was amazing!!!
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May 2024 by Richard Sobe
I buy ALL my parts from auto zone.
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May 2024 by Dawn Christensen
Needed new car battery. Ray was knowledgeable, removed my old battery and installed the new battery in timely manner
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April 2024 by Jett G
loved the experience. great service, great parts, got everything I need and more. autozone4lyfe
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April 2024 by James Young
I have been a loyal AutoZone customer for over 25 years. I can say without a doubt that this is the best AutoZone I have ever been to (Maryland, Kansas, Colorado and other states) and easily the best AutoZone in the Colorado Springs area. This store has associates that will do just about everything they can to assisted the customer and if they don't have the part, they can get it within a reasonable time. You won't get the same valued customer service from other store like Walmart. I would gladly travel out of my way to go to this AutoZone because of their top notch customer service.
I'm sure everyone knows there is two sides to every story, so the negative comments on here is just one side. While this store does everything they can to assist customers in a positive way, free service isn't a guarantee, and good customer service is limited by the customer's interaction with the sale associate. If a customer comes in with a poor attitude and is disrespectful to the sales associate, that customer is already having a negatively biased experience. While this store has always had everything I needed to get the job done right the first time, this isn't always the case. This store does have basic hand tools to lend to customers along with the loaner kits, but in a world where people like to steal, loaner power tools such as drills is not always available.
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April 2024 by Joel Brown
Purchased their $34.99 oil change deal that included an STP XL filter and a jug with an extra quart of oil.
When I got to the counter I was charged separately for all of the items and paid $40+ over the advertised price because they didn’t have the proper filter.
Your lack of stock is not my problem. Your advertised price needs to be honored whether you have it in stock or not. Manage your inventory better.
When I mentioned the price to the associate he basically just brushed me off and took $5 off for the filter then told me tough luck.
Nah. I paid it because I’m in a time crunch but I won’t be giving my business to this store anymore. Horrible customer service. Treated like an inconvenience and no urgency or effort was shown to correct the issue. Smdh do better.
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April 2024 by Robin D.
I ordered my parts online. This was a very easy process. When I picked up my battery and cabin filter, the AutoZone associate, carry out my battery for me. Wonderful customer service. Thank you for being so kind!
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March 2024 by Matt Roberts
If you need it, they have it. I have rented multiple necessary tools that came in clutch, thanks!
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February 2024 by DubSled MK4
Employees are Awesome
Great parts store big selection
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January 2024 by Brooke Jamieson
Martin was extremely helpful, kind and knowledgeable. He even made the initiative to come out to my car multiple times to ensure the right product was purchased and put on. Highly recommend this store just because of his customer service.
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January 2024 by Drew Howard
Hector was phenomenal. Huge help, great well kept store with good prices. Also, they were kind to my service dog. Booyah
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January 2024 by Kyle Morgan
My battery went bad on 16 Jan 24 within the free replacement period, and they promptly replaced it for absolutely free! I was skeptical, but was happily surprised. I had a receipt for the original purchase, and the store had it in their system, too. Bottom line, that's the right way to do business, and AutoZone will keep me as a loyal customer.
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January 2024 by Gianna Key
FRED IS AMAZING!! After dealing with a poor install by Walmart, my husband and I came in to purchase a new battery and have it installed. He found the one we wanted, installed it and did it all with the most pleasant attitude. His automotive expertise and humor left us in good spirits and better off than we were when we arrived. This level of customer service and hospitality is hard to come by these days. Good ole’ Fred…give that man a raise!!!
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December 2023 by Kurt Allen
Fast Customer service, in Isle and cash register. Ordered front grill van. Correct parts arrived on time. $ Cash rewards. Military Discount. Some places do not offer .
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November 2023 by Rick Palacio
Got what I need
